Business ProfileforGiant Eagle Inc

Giant Eagle (GE) makes up the rules as they go when it comes to paying with a Grocery/OTC card. On 6/30/2024 I made a purchase at the Howe Ave. store. One of the e-coupons did not come off my total. I immediately went to the customer service desk. She checked myperks account to ensure the coupon had been clipped and that I had purchased the proper item which I had. She then looks at the receipt and realize I paid with an OTC card. So here we go again! She tells me the only thing I can do is purchase something else and they'll take the $1.50 off of that purchase. Of course, my answer was no. I was done shopping, and this was clearly Giant Eagle's error. I'm trying to save money, not spend more. I inform her that she can simply refund it back to the card. She says she's not allowed to do that. I then suggest a gift card. She says no, the only option is to purchase something else. I ask for a manager and he is no help either. Something very common with this store. Taking your issue a level up is more like taking it a level down. I've called the card issuer to ensure a refund can be done. They told me absolutely! “I don't know why they are telling you it can't be done.” GE is not following their own policy and appear to not be following their contractual agreement. I either want my $1.50 refunded back to my OTC card or I can return the item and you can refund it per your refund policy which clearly states a “Cash refund will be given on items under $5” and “Items over $5: Will receive a refund in the same form as payment was made.” ******************************************** GE policy does not state any type of exclusions for payment with OTC cards and until it does, my form of payment should be treated like any other form of payment. If the staff continues to lie about not being able to refund to what is essentially a debit card, and not follow GE's refund policy I will look into disputing the transaction and may consult a lawyer about their discriminatory behavior.