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Complaint Details
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Initial Complaint
03/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We wanted a rubber roof replaced at our office building at *****************, Harrisburg PA. TC Backer Construction was selected and provided a fixed price
quote. At no point till installation was completed a change order was sent for additional fees; nor was any approval taken. In fact their personnel mentioned that it was their problem and a final invoice was also sent on Mar 30. The Building permit was taken from the City as non-residential (office building) and TC Backer took the permit. We paid first instalment on 10/3/22 and installation was completed on Mar 21, 2023. Various delays occurred as TC Backer never initiated emails or let us know what was needed. This has been accepted as well and I have proof if needed. Today, they tell me that it is not according to commercial guidelines or something. I am a consumer with no knowledge in roof construction/permits but do understand that a non-residential building (office) is commercial. TC Backer has been asked to confirm the warranty with the new buyer so my money is released from escrow. They also need to confirm if roof was done and they are coming up with these discussions of which I have no knowledge. I need to speak with **. ************************ and have asked earlier but was not given his contact details. It has been very frustrating. In fact, we should get some refund for the harassment/delays.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.