Business ProfileforCandle Wic

On 4/20 I placed an order for several items. One of these items was a 12 pack of ****** Status Jars with flat lids. They arrived on 4/25 and 1 of the 12 had shattered during shipment. There was glass all over the inside of the box and another product had chipped. I immediately sent an email to their customer service email address as given on their website. I also included a picture of the box I received so they could clearly see the broken item. I asked them to please respond quickly because I had an order to fulfill, and I needed ALL of the items I ordered. I wanted some kind of acknowledgement and hopefully a resolution. I received no word. I have pictures but your website keeps having an issue when I try to upload them. I'm happy to send them. On 4/27 I sent another email stating that I hadn't heard from them. I asked simply for an update. No answer.On 4/29 I sent another email stating that I hadn't heard back, and I wasn't asking for another 12 pack to be sent to me, I just wanted a replacement of the broken items. I still haven't heard anything.