Reviews

Review Details

• Review fromTroy M

  Date: 06/02/2025

  1 star

  Troy M

  Date: 06/02/2025

  Do not do business with these thieves. 2 orders no product delivery and no refund. Endless I don't knows.

  Voomi Supply Inc.

  Date: 06/03/2025

  Hi ****.  Were very sorry to hear about your experience. Weve reviewed both of your orders, and in each case, the shipments were lost in transit by the carrier. As soon as this was confirmed, full refunds were issued back to your original payment method.
  
  We understand how frustrating this situation has been and apologize for the inconvenience it caused. If theres anything that remains unresolved, please dont hesitate to reach out to us directly at ************************************************************.

  The Voomi Supply Team

   

• Review fromNick P

  Date: 05/07/2025

  1 star

  Nick P

  Date: 05/07/2025

  The experience with their customer service is absolutely horrible. Do not buy anything from this company whatsoever. I ordered a light grey 3/4 inch pool jet for my pool and ended up receiving a clear one instead. They said you need to not just read the title of the item but the specific technical specifications. Then because the title was incorrect that they are going to charge a 20% restock fee even though it does not say that on there return policy that comes with the item itself. Do not do business with the company unless you want to get rug pulled.

  Voomi Supply Inc.

  Date: 05/08/2025

  Hi ****,Were very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how frustrating it can be when an item doesnt match expectations, and we sincerely apologize for the confusion regarding the product listing and return policy.While our standard policy includes a restocking fee for non-defective items, we reviewed your case further and, given the circumstances, we issued a full refund to you on May 8, 2025.Were also taking steps internally to review the listing to ensure the title and technical details are clearly aligned to prevent future misunderstandings.If you have any other questions or concerns, please dont hesitate to reach out to us directly at *********************************** Were always here to help.The Voomi Supply Team

• Review fromEd L

  Date: 05/01/2025

  1 star

  Ed L

  Date: 05/01/2025

  4 orders out of 6 got messed up. Wrong items sent; wrong fan blade, wrong TXV, motor mounts instead of motors, etc one order was cancelled 4-5 days later because the item isnt available while the site says IT IS available, but the price is 12X!!!!I am an HVAC contractor. Done with this supplier

  Voomi Supply Inc.

  Date: 05/08/2025

  Hi Ed,Were very sorry to hear about your recent experience and truly regret the inconvenience caused by the order issues. We understand how frustrating this must have been, especially given the time-sensitive nature of your work as an HVAC contractor.Weve looked into your account, and we want to confirm that refunds were issued for each of the orders where incorrect items were received on 4/25/25 and (2) on 5/1 . Additionally, the order that was canceled due to an out-of-stock item was fully refunded as well 4/22/25.Were actively reviewing how these errors occurred to prevent this from happening in the future and are working with our inventory team to resolve the pricing inconsistency you mentioned.We sincerely appreciate your past business and are sorry we fell short this time. If theres anything else we can do to assist or restore your confidence in our service, please dont hesitate to reach out to us directly at ********************************** The Voomi Supply Tea on

• Review fromJenn G

  Date: 04/22/2025

  1 star

  Jenn G

  Date: 04/22/2025

  HORRIBLE!!!! Bought a $300 part, returned it and was told we weren't getting our money back due to it being "used" which it wasn't. Asked for the part to be shipped back to us and for almost two weeks have been getting the run around by customer service. This is the most absurd customer service I've ever dealt with!!!! You refuse to send the part that WE PAID $300 FOR BACK TO ME, AND REFUSE TO GIVE ME A REFUND OF MY MONEY!!!!!!! This has to be the worst company I've ever dealt with. What kind of business practice is that?

  Voomi Supply Inc.

  Date: 04/25/2025

  Hi Jenn,We sincerely apologize for the frustration and inconvenience this experience has caused. We understand how important this is, and we take your concerns very seriously.We want to let you know that your refund has now been processed and the funds have been returned to your original form of payment. Please allow a few business days for the transaction to reflect on your account, depending on your banks processing times.Again, we are truly sorry for the delay and for any confusion caused throughout this process. Your feedback is very important to us, and we are taking steps to ensure a better experience moving forward.If there is anything further we can assist you with, please dont hesitate to reach out.Sincerely,******

• Review fromgary t

  Date: 11/07/2024

  1 star
  I ordered an advertised and pictured on website control kit for my boiler never having dealt with this fly by night company.We had no heat or hot water for 5 days till a circuit board arrived that fit nothing I own.When notifying the company they did acknowledge their mistake and asked me for a picture-date of purchase-sku number and other info saying they would make it right.What kind of company does not have that info already entered as they took my money and shipped it to my ********* they are saying because its a circuit board (which I did not order) and can not use its a non returnable item! What??This company is a scammer and my advise is to stay clear of them at all costs!

• Review fromBill G

  Date: 10/05/2024

  1 star
  I ordered a part because the hurricane took out my ac. I paid for 2 day shipping and begged the customer service for help since its 94, and I have had a for 3 days. They shipped it Friday instead of Wednesday. I cancelled Thursday morning and they shipped after I canceled. Now they are refusing to issue a refund. On top of hurricane, now, these scammers are taking my money for nothing. ******** business! ** in particular is a horrible person.

• Review fromDarren B

  Date: 09/27/2024

  1 star
  Ordered an electrical breaker on 9/16. They sent a breaker not even close to what I ordered. The number they have is always busy and you have to request a return online. I did so and then it was several days later I get an email stating they are looking into it with their fullfillment center. I have not heard anything since. I even uploaded the pic of the wrong breaker and package. This is a scam company and I wish I had saw their reviews first on trust pilot as they are awful. I believe their reviews on their website is fake and they do not have a ****** profile to leave reviews which is a clear sign. Stay away from this company as I wasted over $100.

• Review fromPatrick N

  Date: 08/02/2023

  1 star
  I purchased a motor from Voomi Supply on Jul 19, 2023 to fix my parents HVAK system. The motor was delivered Jul 21, 2023 it was the correct motor and looked clean and new. We installed it but never ran it or plugged it up just put it in place. We found out the outside unit was beyond repairing and a new inside and out side unit would be needed. I contacted Voomi Supply for a return and refund on Jul 22, 2023 They stated I could return the motor and provided a shipping label to return it. So I did. They reached out to me via email on Jul 31, 2023 letting me now that they had received my Motor and will not be refunding me because the motor was installed into my parents HVAK system. I ask for a second option and they come up with the same thang as before as its apart of there guide lines. Then why have me return it I am very upset and have asked that they return my motor butt they have failed to respond. Please do not buy from this company. If they continue to not respond to my emails then I contact my lawyer as this is theft of personal property.