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Business Profile

Retirement Planning Services

Ascensus

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Planning Services.

Reviews

This profile includes reviews for Ascensus's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ascensus has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ascensus

      200 Dryden Rd E Dresher, PA 19025-1044

    • Ascensus

      4999 Louise Dr Ste 205 Rossmoyne Corporate Center Mechanicsburg, PA 17055-6907

    • Ascensus

      4135 N Front St Harrisburg, PA 17110-1616

    • Ascensus Inc

      404 Camino del Rio S Ste 608 San Diego, CA 92108-3556

    • Ascensus Inc

      3131 Camino del Rio N Ste 1040 San Diego, CA 92108-5711

    Customer Review Ratings

    1.08

    Average of 74 Customer Reviews

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    Review Details

    • Javier C

      Date: 04/08/2025

      Worest company to manage your money never can get a hold of alive person. And charging more fees then most.

    • Nilesh P

      Date: 04/04/2025

      If I can give negative I would. Bunch of crooks!! Do not sign or give them authorization for auto pay. Even when terminated they will process payment and refuse to issue a refund!!****** ***** MD

    • Sean N

      Date: 03/31/2025

      Terrible experience. High fees and the customer service is ridiculous. They have zero answers for simple questions.

    • Ana B

      Date: 03/28/2025

      An absolute scam in every sense of the word. Charged us for months even after we requested to close an account that they later verified already had zero dollars in it. Use knowing you are guaranteed to lose your money and will face a nightmare trying to cancel.

    • Mark W

      Date: 03/28/2025

      Terrible web interface for employers and employees, almost as if they still live in the analog age. Can't do the most basic things any other company allows you to do online and they require you to do things offline yet don't even then have the forms you need readily available. So you email or call and get terrible or no response.Terrible customer service. Avoid at all costs.

    • Michelle C

      Date: 03/11/2025

      I left a company and had a small 401k left over that I just wanted to cash out. Tjey dont allow for direct deposit of money so that was out. I had moved so I was told I needed to wait a 14 day hold to correct the address for that. After the 14 days, my balance was decreased by half of course (they say market...sure it was), and then they charge me a fee of $15 just to cut the check! Are you kidding me!? What a scam!! Fidelity is so much better!

    • Lala P

      Date: 01/04/2025

      Fires their only competent employees right before the holidays. Would rather keep hiring mindless drones who dont notice the fraudulent practices of this company, dont know the job theyre doing, and dont speak up. Questioning anything Ascensus does places a target on your back to get fired. From there, paperwork will be documented against you for everything you do. Ive noticed they dont like intelligent people, and if youre a POC youre pretty much done.

    • Brian N

      Date: 12/09/2024

      I worked for them, and they fired me instead of helping me in my professional development and my mental health

    • Seth S

      Date: 12/05/2024

      Ascensus has refused to give me access to my mother's 401K after she passed away. She assigned me as her beneficiary when her account was at ******** but since ******** sold her account after her passing, they refuse to give me her money. I've spoken to their customer service 30+ times over 5 months and no luck. Every *** is so nice but completely useless, and their legal department has actively wasted hours of my time. Please please please if you have the chance to interact with this company, run in the exact opposite direction.

    • Maryam N

      Date: 12/02/2024

      Ascensus is a gost company, I have tried to roll over my money that ******** had sent to them for over 3 months, and they do not do it. they are constantly coming up with a different excuse and hang up on **** have a case number to speak to a supervisor, its over 15 days, no one had called me back. Now I have an escalation number on top of my case number. It s a joke I have an email confirming that they WILL roll over my money in 12 days, its been over 15 days. *********** they are telling me it will be Rolled over on Dec. 17th. Yet they refuse to send an email confirming that.They are using the name ******** on their website to get credential. I gave my retirement money to ********, a reputable company, not Ascensus, a gost company.I keep Vanguard responsible as well for 2 reasons: 1- Their name in on Ascensus website, 2: most importantly, they have sent my money to a gost company.Not that they have 0 star, I want a to file a legal claim.

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