We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Services

North Fayetteville county municipal authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The water company is constantly shutting my water off without any notice at all. No phone calls, letters, or even posting on my door. This has happened 8 times since i have moved to this address. They refuse to send me a bill an they do not even make a phone call. i have not received a bill since I moved to this address over 2 years ago. I have spoken to the secretary countless times to update my phone number and mailing address as well as the manager to no avail, other than being cussed at and threatened.

    Business Response

    Date: 12/08/2022

    December 5, 2022 

    Better Business Bureau 
    520 E. Main Street Suite 100 
    Carnegie, PA 15106 
    Phone ###-###-#### Fax: ###-###-#### 
    [email protected] 

    RE: **** ***** - ID ******** 

     

    Dear *******, 

    The North Fayette County Municipal Authority does have an account with **** ***** located at *** ********** **** ** *********** **. We do send out monthly bills to him, which are sent back to us by the post office saying that they don't have that address in their system. I have personally called Mr. ***** 3 times now to fix this problem, but he will not return my call. He goes online and pays his bill after we shut him off for nonpayment. To fix this problem, he has to call in or stop in and update his mailing address and his phone number. 

    If you have any questions, please give me a call at ###-###-#### Ext. *** 

    Sincerely, 

     

    Ken M****** 

    Ken M****** General Manager 


North Fayetteville county municipal authority is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.