ComplaintsforRoundhouse Harley Davidson
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my motorcycle which is a 2021 harley davidson streetglide vin#****************** to roundhouse Harley-Davidson in the beginning of November 2023 with $65,000 in upgrades and parts to have done such as front and rear suspension swingarm motor transmission handlebars saddle bags seat crash bars exhaust heads and jugsfront and rear fenders side panels tank trim battery headlight taillights front and rear turn signals stereo radio head unit gauges Floorboards brakes rotors and calipers all hand and foot levers wheels and tires to name some of the upgrades made. Our harley continued to stay at the roundhouse dealer until June 2024. During this time my harley took extreme paint damage to it by being handled poorly during the time the bike was in roundhouse Harley-Davidsons possession and $16,000 in factory take parts were taken from me by employees and some were told to be sold at a swap meet held by the dealer. We were told and pleaded with by employees ***** ******* and ***** ***** to not contact the police or my insurance company that the situation would be taken care of and the dealer did attemp to make the situation right by crediting me $4000 in labor towards the missing parts and paint damage and then I was told all missing parts would be replaced and what wasn't replaced would be refunded to me at dealer cost. ***** ******* then quit his Job over the whole situation and ***** ***** which is the manager was to make the situation correct and he became irritated and told us we would get nothing else towards my missing parts or paint damage and my bike would not be finished to take it else where and I was told my self or my husband are no longer allowed on the property and if I have a problem to sue them or turn them in to the BBB. At the moment my motorcycle has a bunch of issues such as the lights work half the time the radio and speakers go out the clutch slips and the bike has a death wobble in the front of it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.