Business ProfileforEFO Furniture Outlet

I purchased an entire house full of furniture from this company. I was told that if I got the protection plan that after a certain period of time if I did not use the protection plan I would get the money back. Well today I called to find out why I haven't gotten my money back only to be told that's not how it works. You have to contact them within 6 months of the protection plan ending and you get store credit for that amount of money to buy more furniture which is the last thing that I need. I verified with my daughter who was with me when I purchased all the furniture that this was never what was told to us. I've been waiting for this money to pay some bills only to find out now I don't get anything. The furniture is not good quality and if I would have known I would have used the protection plan to have it either replaced or repaired all of it. My son's bed literally fell apart the wood just split, my coffee table fell apart, all the wood pieces have not lasted and look terrible and the couch that I purchased along with a recliner chair and that love seat have not held up at all and they're only 5 years old. Do not buy your furniture from this place because they will lie to you. And the furniture is not quality

EFO regrets that Ms W never took advantage of her extended warranty that she purchased.  We appreciate her purchases in 2018 and 2019 where she added the warranty purchase to her invoices.This warranty is good for 5 years on numerous damages according to the contract but not wear and tear from use.Each time a delivery was made to her home, she would receive the extended warranty contract and the certificate explaining the terms to get reimbursed...if you never need to make a claim.  In addition Ms W mentioned her son's bed.   EFO did replace her son's bed rails when she said one split.  This was covered by EFO and she did not need  the warranty plan.   EFO does take care of such issues under the manufacturer"s warantyThe certificate she is talking about explains specifically, in one short paragraph, how to receive your credit towards a new purchase.      Our EFO stores or our Service department can offer assistance to anyone requesting help making a claim or explaining the credit offer on the extended warranty. We have assisted countless customers on these things when they ask us.  Ms W's extended warranties have expired in 2023 and one just ended in March this year.  But if she has a recent incident that occurred within the past 30 days, she may still (with our help) be able to make a claim and have the item examined and  repaired or replaced at the company's discretion.  But since it's expired, I cannot speak for certain on this.     The purpose of buying this coverage is to keep your valued furniture in good condition, even when accidents happen.Many, many have bought it through the years and have been very satisfied.  I am sorry you didn't try using it when things broke.    EFO can't refund her purchases of her unused protection because she was given the full 5 years from the company. I apologize that you feel we lied. We Do offer the opportunity to be credited the protection money but getting furniture fixed or replaced compared to the fee of the protection would well worth the money!