Business Profilefor84 Lumber Co

1 hired 84 Lumber to replace a stairway and rails around my deck. After the work was completed the deck rail was not secure and was shaking which was a safety issue. I informed Aaron W***** about the issue and it was ignored until I went into the store with a video and pictures showing that the rail was not secured properly. Mind you the rail is at least 10° from a concrete patio below. The other issue is that some of the wood used to replace the stairs and posts had a lot of splitting and cracking that occurs with low quality lumber. In addition a lot of the wood was not smooth and has splinters. After several calls about the poor quality they finally came by and attempted to fill the crack unsuccessfully, instead leaving the residue of the filler spread on the wood (totally different color from the wood, and looked a mess). Mind you the job cost over 8k. When I asked to replace the defective and badly cracked post and another defective area on the stairs, I was told Aaron would call me and he never did. Again I returned to the store 2 weeks later, and met with Aaron who had an attitude. He said he would call me in 2 days to let me know when the problem will be fixed. He never did call. We called again and Aaron finally called back and said he had no one to fix the issue, they were all on big jobs and he did not know when someone would be available and even said that I could get someone to give me a quote and then they would look at the quote. He was also very standoffish and said "all woods split" when the issue was addressed with him in the store. In other words why are you bothering me. I felt belittled, unheard and mistreated and devalued. Belittling attitude towards customers and women is unacceptable and no one deserves to be treated in that manner for poor workmanship and material.