Business ProfileforCrystal Pools, Inc.

The WORST service department. We received our swim spa in December of 2022. We noticed that our swim spa was leaking around the middle of June 2023. We immediately called the service dept. to let them know what the problem was. A week later they sent out a couple of guys to look at it. One guy told me there was a crack in the panel where the filters sit. We needed that part replaced. That it would take 7-10 business days to get the part in. I hadn't heard from the service dept. for more than 2 weeks later. In the interim, I called them twice about the part. This statement was made to me by another woman there in Customer Service; "There is no one in the parts office at this time. Their files were locked away, there was no one else I could talk to about the parts needed". On the 5th of July, parts dept. returned my call. She said the part wasn't in yet. Called again around the middle of July. Still no part. (WE had to keep calling to find out what was going on) We called again Aug.1st. They said they received the part and someone would be out Aug. 3rd to replace the part. They arrived in the am and replaced the part we needed. I thought we were done. NOT! Their guys told us that they could not finish their job with us because they had other jobs to finish elsewhere. AND, that we needed another part to totally finish the job they started with our swim spa. Now I have to call again to find out when the other part that we need to finish our swim spa will be in. And when they expect to be back out. Because of the poor, unorganized planning of the Crystal Pools Service Dept., we have to wait a week to use our $18,000.00 spa that we just received. The Service Dept. should have known that another part had to accompany the initial part needed. I think it's ridiculous to have guys come out just to provide half the service on our swim spa because they have to go to another job to finish someone else's service. Cheap labor brings cheap results.