Complaints

This profile includes complaints for AJ Blosenski Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AJ Blosenski Incorporated

  PO Box 392 Elverson, PA 19520-0392

• 

  AJ Blosenski Incorporated

  1600 Chestnut Tree Rd Honey Brook, PA 19344-9642

• 

  AJ Blosenski Incorporated

  289 Lippitt Rd Honey Brook, PA 19344-9605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled service with AJ Blosenski in July 2023. I continued to contact them for 3 months until they finally confirmed cancellation and a date to pick up my trash cans. I put the cans out on the requested day and they were gone that same day, however they are saying the cans were never collected and charging me $125 fee. I am looking to have that $125 fee removed.

  Business Response

  Date: 12/11/2023

  I am showing you have been in contact with our office in regard to the $125.00 Equipment Fee. Our representative e-mailed a copy of our paperwork showing the equipment was not out on 10/12 for us to remove.  The $125.00 fee is a valid fee because we were not able to retrieve our equipment on 10/12 & 10/19.

   

   

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the acquisition of AJ Blosenski by "Waste Connections", their service has collapsed. Over the last three quarters, trash and recycle pick up has been inconsistent, with little or no communication. AJ Blosenski shifted to an every other week recycle pickup (it was previously a weekly pickup for many years) without a reduction in price. AJ Blosenski has not picked up my recycling for the entire month of November. I called their contact number of 11/25, held for one hour as I was notified how many people were in the queue and after an hour I was put into their voicemail. I never received any return call or message. We called again yesterday and they said they would "notify their operation center." The recycling still has not been picked up.

  Business Response

  Date: 12/11/2023

  I reviewed our GPS system for your recycling route, and I am showing our driver was on your street on 11/6/23.  Are you placing the material out the night before?

  I can see on 11/20/23 the driver did not service you.  I am placing a credit onto your account for the missed collection.  Your next recycling collection is on 12/18/23.  Please let me know if you have any other questions or concerns. 

   

   

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Disposal has failed to collect both cans for the last 2 months and this time they even knocked over a can then left it as well. No notice about the amount of cans that can be collected has ever been sent out and up till this point they collected both. No set collection time or even guarenteed full collection.

  Business Response

  Date: 12/11/2023

  Hello,
  I am not able to locate the customer in our database with the contact information listed.  
  Our service area is in Pennsylvania, we do not service NC. 

• Initial Complaint

  Date:11/17/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for 4 years, and I have a current service contract with AJ Blosenski until 10/1/24. The contract dictates weekly recycling pickup and trash pickup twice weekly for a locked in rate for the contract term. In the last few months I was informed first that trash pickup would occur once weekly, and now recycling pickup is occurring every other week. The company is in breach of the service contract that they signed and no adjustment to pricing has been offered.

  Business Response

  Date: 12/11/2023

  A J Blosenski changed our service level from 2 times a week collection to 1 time a week.  When we made this change, we offered our customers a 2nd cart to compensate for the 2nd pick up.  The recycling service was changed from 1 time a week to Every other week pick up.   Our customers were using 2 - 22-gallon bins which = 88 gallons of product for 2 weeks.  With the change in service, we delivered a 96-gallon cart with wheels and lid.  The customer is able to put more product out than what they were able to put out on a weekly basis.  

  We are not decreasing the price of our service. 

  If you would like to cancel your service because of the service level changes, please feel free to do so.  There will not be a termination fee.  

  Customer Answer

  Date: 12/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  The 3 year service contract (countersigned by an AJ Blosenksi reperesentative) that I have dictates collection days, not volume collected. AJ Blosenski is in breach of this binding agreement. 
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my 3rd quarter trash removal, $99.08, in advance with check # **** on July 13, 2023 and cancelled service on 8/10/2023 because they were not providing the service weekly as they were supposed to. I spoke with an employee representative and she advised me I was due a refund of $64.62. It has been over 3 months since I cancelled service and I have yet to see the refund.

  Business Response

  Date: 12/11/2023

  Our records are reflecting a refund was processed in our office in the amount of $64.62 on 11/15/23.   The refund is processed through our corporate office and can take up to 2 - 4 weeks to receive.

  Please let me know if you have not received your refund and I will look into this further for you. 

   

  Customer Answer

  Date: 12/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They removed me and my entire neighborhood from their trash collection service effective 7/5/23. They have sent me a bill every month since then for services (trash collection) NOT provided. I've called them (6) times since June and was promised the removal of my account from their system and it still hasn't happened.

  Business Response

  Date: 12/11/2023

  I am sorry you received an invoice.  You can disregard the invoice.  Your account is closed and was adjusted to a $.00 balance.  

  Please let me know if there is anything else I can help you with.

   

  Business Response

  Date: 01/03/2024

  I am showing the account was closed.  The balance was adjusted and at this time there is a $.00 balance.

  Please let me know if you have any other questions.   Thank you!

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received notice that our recycling pick up was going to switch to biweekly effective 11/6/23. Our recycling was to be picked up on 11/3/23 and then is not scheduled to be picked up again until 11/17/23. However, the recycling was NOT picked up on 11/3. That evening, I sent a message through the AJ Blosenski app reporting the missed pick up. Over the weekend, I sent an email to the address listed on the paper provided to us that indicated the schedule change. No response from either. On the evening of 11/6, I sent another email AND went into the online portal and reported the missed pick up. I cannot wait three weeks between recycling pick ups. We have had SO many issues with this company this year and have been SO patient with them while they work out staffing issues, as we've used them for years. But seeing that things have improved, and they still are not responding to customer's request for support is very frustrating.

  Business Response

  Date: 12/11/2023

  I am sorry you did not receive a response from our office in regard to the missed recycling collection.   I am showing we did apply a credit to your account for the recycling that was not picked up on 11/3/23.  You will see the credit on your next invoice.

  Please let me know if you are having any other service issue or if there is anything else I can help you with.

  We do appreciate you being a loyal customer!

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company does not answer the phone, makes you wait in a queue for extended periods before just sending you to voicemail which they have no intentions of returning your call. I canceled my service, which feels like an accomplishment in itself, according to statements I have read from other neighbors. I want them to pick up their 96 gal trash tote. It's been sitting in my driveway for 3 months now. Or a call to say I can dispose of it. Something

  Customer Answer

  Date: 11/03/2023

  I have been in contact with AJ Blosenski.  This matter can be closed for this time

  thank you

  *********************;

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A.J.Blosenski is not providing trash pickup. Multiple recycling and trash collections have been missed.Billing adjustments need to be made. Amount listed below is cost per year.

  Business Response

  Date: 12/11/2023

  Can you please supply the dates your trash or recycling was missed so I can look into this further.

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've been with A.J. Blosenski trash service for years, never missing a payment, never having a problem. The company was sold at the beginning of this year to Waste Connections, keeping Blosenski's name and immediately missing trash pickups. Because the trash started piling up after 3 weeks of no trash pickup we changed trash service on July 17th. We cancelled with Blosenski, scheduled the can to be picked up and was told 6 to 8 weeks for a refund since we had payed for the year. After 3 months of no check, no communication we called to find out where our refund was and was told they were behind. When we heard from them again they told us they never picked up our can. I assume they were hoping we would never check back on our refund and then when we did they decided to offset their losses from everone in this area by making up reasons not to refund. They give no paperwork when they drop a can off or pick a can up. We do not have the can. It was picked up the week of July 17th. Since we cannot prove that, thats how they keep some of our refund. This is not an isolated incident and I would bet we're not the only complaint. Attached is the payment made for the year. The refund should be around $260 with the missed weeks, but with the cost of the can being around $125 they cut it in half. We have not received any refund as of today. I gave the new company a chance and was trying to stick it out till the end of the year, but with the trash piling up and animals getting in the extra bags, I could not wait any longer. I just want my full refund returned. Thank you.

  Customer Answer

  Date: 11/25/2023

  I was just sent a check for half the money owed me since July. They deducted the cost of the trash can even though they picked it up the week service was canceled. Still waiting for the remainder.