Business ProfileforKelly Chrysler Dodge Jeep

On Wednesday 9/7 my wife had gone into Kelly GMC in Emmaus, Pa for a new tire to be replaced on her 2021 ***** xl along with a tire rotation. Prior to this event no issues was wrong with my wife’s vehicle, especially no issues with tire pressure or imbalance issues. The moment my wife took ownership back of the car after the repair was done, there was a low tire pressure sensor warning light that came on reading low tire pressure. My wife had filled her tire up with air immediately after leaving the dealership thinking it was maybe the tire needed a reset after the tires were rotated. She was wrong. over the last week, the front passenger tire continued to require daily air fill ups due to a leak in the tire. Once my wife was able to schedule an appointment back at Kelly GMC they took her car in to assess the issue. They had told her the rim was cracked and that she had needed a new rim. They began to gaslight her thinking she had must’ve hit a pothole and cracked the rim or that during the tire rotation something may have happened. They were adamant that it was not the dealerships fault and continued to gaslight my wife into thinking it was her causing this the entire time, even though the low pressure monitor went on as soon as she took owenership of the car after service. The dealership also had damaged paint on the passenger side front quarter panel, then proceeded to gaslight my wife again saying that this was “acid rain” damage. However this was also not true because this damage was not present prior to arriving at the dealership for service. My wife has noticed a liquid dripped onto the area effected once she had her car pulled into the service bay. Again, the staff continued to gaslight my wife saying it was “acid rain” without any other damage to the rest of the paint job. For acid rain to affect the paint, you would assume that it would cover the whole car, not just one particular area. The service staff was beyond unprofessional and this is concerning