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Business Profile

Bank

Erie Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Erie Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Erie Bank has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Erie Bank

      2035 Edinboro Rd Erie, PA 16509-3452

    • Erie Bank

      16039 Conneaut Lake Rd Meadville, PA 16335-3859

    • Erie Bank

      101 W 10th St Erie, PA 16501-1409

    • Erie Bank

      2615 Asbury Rd Erie, PA 16506-1441

    • Erie Bank

      301 Pennsylvania Ave W Warren, PA 16365-2414

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I started a kids savings 'EBBear savings club account" years back for my 4 year old at Erie bank. Right . So I go in w her today to put her bday money in the savings. They say the account I closed-.. how is this possible...? They look- they say they had a wrong address so I got charged $7 per month for years until the $170 something in the account was gone. Like this seems so wrong to me. I asked to speak to manager and told her how this does not make sense . You keep charging a kids account which to me - it has no card to make deposits or withdrawals. It's all paper and you get kiddy prizes for saving money. So we had put money in for a year and than had like 4 years of nothing. Thing is to me a kids account is like putting money in a box and saving . This entire situation seems wrong to me. Feels and seems like they stole the money. I was never told I would be charged for statements. I did an address change with post office but did not update bank. I didn't get phone calls. How do you keep sending statements charging the account $7/month until the account no longer exists ???. I filed a complaint and talked to manager and took it to next level. Will see.

    Erie Bank is NOT a BBB Accredited Business.

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