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Business Profile

Bowling

Round1 Bowling & Amusement

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went here today for a family birthday party. They sold me a card in a place so loud you can not understand what you’re buying & that can maybe play 5 games. Then once I realize they screwed me, they refused to give me a refund and tried to sell me another card. As I continued to ask for my money back on a card I couldn’t use they smiled at me, insult my intelligence and then threaten to have me arrested. Worst of it, i don’t know there’s no refunds until i looked at the receipt…AFTER I had already paid! That was the worst service I’ve ever experienced. I just want a refund of my $22. I don’t think I’m asking too much.

    Business Response

    Date: 01/10/2023

    Hello,

     

    We would like to extend our sincere apologies for your poor experience at our store. We do strive to exceed expectations and provide excellent service to all of our guests. While it is typically our policy to not offer refunds, we have decided to make an exception for this case due to unsatisfactory communication from our end. We have followed up with our employees to ensure that we are properly explaining our products to our customers, as well as reviewing proper customer service skills for all staff involved in this incident. We do hope that you can feel comfortable coming back sometime in the future.

     

    Thank you,




    Molly F*******

    Assistant General Manager GLM

    Customer Answer

    Date: 01/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    While I do feel the company should do better to ensure their customers are not threatened with law enforcement for asked for a refund, are not berated by their managers and treated so horribly, I did accept the refund.  I'm sure my experience is not unique.  I will not ever return to this establishment.  They have a personnel problem with their managers that they are not addressing.  

    Regards,
      ***** *******

Round1 Bowling & Amusement is NOT a BBB Accredited Business.

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