Complaints

This profile includes complaints for Champion Ford Sales Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Champion Ford Sales Inc

  2502 W 26th St Erie, PA 16506-3260

• 

  Champion Ford Sales Inc

  11941 Route 99 Edinboro, PA 16412-1023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from Champion **** on Jan 10th 2025. It broke down on my way home from the dealership, they told me there was nothing they could do about it and that i was at a loss. After numerous calls they finally took it back and they sold it to me with a cracked radiator . They claimed to fix it and gave it back 2 weeks later. IT immediately didnt make it 5 more miles and shut off again at stop lights in the snow, very unsafe situation. They took it back and told me it was now the engine control module. They continued to not let me out of this car at this time and began forcing other more expensive vehicles on me. Eventually went back on their statement and told me the jeep was fixable and the *** was fixed, the car immediately broke down 4 miles into my drive. They took it back and ignored all my calls for 8 days. Finally today for the 4th time today was returned to me breaking down again at stop lights. They continue to not let me out of this vehicle at this time and the sales men have made me cry on different occasions for how they have treated me ( i am a female doing this on my own) and i feel this is also why they are treating me this way. How do i get out of this car and my money back or given a WORKING vehicle for equal price? They are horrible to me i am scared to go talk to them alone every again. I have lost a job due to this vehicle issue.

  Business Response

  Date: 03/17/2025

  ***** was in on 1/20/25 to purchase her 2015 Jeep Renegade. She did buy this vehicle AS-IS without any warranty from the dealer. There are several documents that she signed stating that the future repairs would be her responsibly. She did encounter an issue with the vehicle shortly after the sale. We wanted to do the right thing and proceeded to goodwill her the necessary repair. A short time after that she experienced an additional issue which turned out to be unrelated to the first issue. We also goodwilled her this necessary repair. She was not charged for either repair. It was during this second event we did discuss some alternative vehicles to trade her out of the vehicle she was having issues with. Unfortunately, most of the vehicles that would work for her financial situation were all more money than her current vehicle. After the vehicle was repaired for the second time, we met in the showroom to discuss some additional vehicles that might work for her and she declined to even look at them. We are willing to help offset some of the costs associated with her trading her current vehicle. She was uninterested because her payments wouldn't remain the same. Please let us know if there is anything we can do to help with a trade. We would also be willing to buy the vehicle back at the trade-in market value, if she has a way to offset the difference and payoff the lender. ***** should also consider that her vehicle may be traded at any dealer. 

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The details of your response are very inaccurate as I did pay for a 3 year warranty. I also had numerous questions regarding the vehicle that was given false answers to me by employees at this dealership in hopes to just sell me the car. I am 4 grand in debt already for a vehicle that was sold to me that is unsafe to drive. You guys sold me an unsafe vehicle, you have lied about everything about the vehicle, treated me horribly numerous times. I would like my deposit back, my 2 monthly payments returned to me, a what i pay for my warranty i would also like back and i would like to leave business with champion ***** You are expecting me to buy another vehicle from you after the first one broke down 7 miles home? I cannot afford 500 extra dollars on a monthly payment for  some new car you are offering. That does not fit my budget, i explained that to you when i bought the vehicle. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2006 Volvo s60 in for a 4 wheel alignment on 1/30/2025 and it took them 2 hours and I was early for my 8:40 am appointment i got the paperwork back and paid and rushed out as I was late and noticed later it wasnt perfect and then the car started pulling to the left so I had it checked at another shop and it was out of spec so I contacted champion **** and the got me In to fix it again on 2/18/2025 at 8am and it took them 3 and a half hours this ***e and they did a visual inspection to ensure there was no worn out front suspension components that may have caused the alignment to go out and they fixed it and informed me my rear alignment was not adjustable and I needed a part but my main concern was the front but all was good for a week and my car started pulling to the right this ***e so I had the other shop check the alignment and the right side was severely out of spec and u can visibly see it and I had a visual inspection done to see what I may need for state inspection and that said Shop also did a thorough check of the front end and there is no worn out components so I contacted champion **** and spoke with *** ******* and he was with me at first until he spoke with the tec **** ***** and *** called me back being very rude accusing me of calling his tech a name and told me they will not help me and told me not to come back to Champion **** of Erie therefore s******* me out of 137$ as *** proceeded to argue with me note I had no issues until champion **** performed alignment services on my vehicle incorrectly because an alignment doesnt magically go out of spec and also nobody else touched. The car did not hit no major holes as I drive highways. *** ******* also did not offer to make the situation right and was very unprofessional

  Business Response

  Date: 03/17/2025

  ***** did come in for an alignment on 1/30/25. He did choose to wait for the vehicle to be completed instead of using our Valet or Pick Up & ******** services. The alignment did take some extra ***e due to the age of the vehicle and it's current mechanical condition. We did provide the customer with the before and after measurements and explained there is no manufacturer specified rear camber adjustment. ***** signed off on the work, paid and took his vehicle back. After a few weeks of driving he contacted us again and said that there was an alignment issue. Of course anything could have taken place in that amount of ***e, including replacement parts put on by another tech or service station and/or hitting any kind of pothole or debris. We did the right thing by giving him the benefit of the doubt and doing a second alignment at no charge to him. He brought the vehicle back in on 2/18/25. We noted that the alignment was indeed not off but there were some parts that had been replaced since it was in last. We took extra ***e and care in making sure this vehicle was as close to the factory specs as possible given it's mechanical condition. ***** went ahead and took the vehicle back again. After a short ***e ***** began to call/text and generally harass both the Service Mgr. and the technician that performed the work. It was at this point *** ******* took a call from *****. ***** explained that the service ***** had not been taking his calls. The Service Mgr was out of town and that is why he hadn't retuned any calls. The tech however, had to block him on his cell phone and social media due to the continued calls, texts and messages. ***** also explained to *** the entire situation and his points of frustration. *** has never had another contact with ***** since then. ***** did have a conversation the following day with the Service Mgr at which ***e the Service Mgr expressed his frustration with the entire situation. ***** is correct that at that point no resolution was offered by Champion as we were still making sure we all the information necessary in order to extend goodwill. The very next day, ***** lodged this complaint and we collectively decided to work this out with the help of the BBB. ***** is correct in his complaint that vehicles don't magically come out of alignment. It left here twice with a fine alignment by the absolute best effort that our Master Tech could offer. We have before and after specs from both visits that show it was fine when it left. I assure you that we are not in the business of trying to provide less than stellar service. We would have been happy to provide ***** with his money back had he conducted himself in a reasonable fashion. We may still be willing to do so with the agreement that he not bring that vehicle back. 

  Customer Answer

  Date: 03/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

  Customer Answer

  Date: 03/24/2025

  I have made a previous complaint about my issue with champion ford and attempted to contact them out side of the bbb on 3-21-25 as the said they would settle and had no response and if I continue to try to contact them they will say I’m “harassing them” as I marked the complaint as resolved. Champion ford responded to the bbb and lied and made excuses as to why they failed to offer stellar service saying that the mechanical condition and age were factors which is 100% an un acceptable excuse as as my vehicle is rust free, and every fastener comes off with ease as it it should and they also claimed I replaced parts after the alignment which everything was replaced before and my car just passed state inspection last week and they also claimed I was” harassing “ the tech and service manager via text and social media when the tech is a mutual friend and I was talking to him about the car via text and then was explaining my issues and he blocked me after I called service like he told me too,and then I blocked him on social media and attempted contacting the service manager via the business phone with is has absolutely nothing to do with my issues with my vehicle and also I would like to note that 3 and a half hours is unacceptable along with 2 hours the first visit as I have dash cam footage that shows the vehicle sat around and was on the alignment rack for a short time and then road tested at witch point the alignment should have been checked again and it wasn’t and a shuttle servers was offered with I need my vehicle as I had errands to run and court but I had reason to believe the vehicle may have bad subframe bushings and that concern was brought up when I bought the vehicle in the first ***e I said the vehicle pulled a little upon acceleration and the tech claims it’s my brakes witch has nothing to with my issues and according to the paperwork and I also attempted to contact them via their Facebook page explaining my frustrations and they blocked me

  Business Response

  Date: 03/24/2025

  We have made it clear that no longer wish to perform any level of service on this vehicle for this customer. He has reached out via phone and our return calls were met with an immediate transfer to voicemail. We would be happy to refund him and part ways. *** ******* can and should be reached to handle that process. Have a great day! 

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards,
  ***** *******

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attempted to reach *** ******* a hand full of times during this time leaving voicemails and im beginning ignored because clearly they are in the wrong and have failed to take responsibility and lets not forget the damages being done to my new tires due to the poor alignment and the time wasted driving to the business and the business keeps covering for the teach **** ***** and his poor lack of knowledge as he couldnt figure my dads 07 s60 and also screwed that up as well

   
  Regards,
  
  ***** *******

  Customer Answer

  Date: 04/11/2025

  I have filled a previous complaint about champion ford sales LLC regarding there poor service and failing to take responsibility for there mistake and they replied to the better business bureau and said I can and should contact mr *** ******* for a refund for the mistake and I have attempted to contact mr ******* several times leaving voicemails at least once a week with no response as he is just plain ignoring me with is unacceptable and very unprofessional and disrespectful and

  Business Response

  Date: 04/11/2025

  *****, we would love nothing more than to settle this issue you have. We have been calling you multiple times a day for at least a week or more. The most recent attempt was made 4/10. Your phone does not ring, it goes directly to voicemail. We have tried calling back to back with the same result. We have left many messages on this voicemail and have yet to hear back. Quite frankly I have never had this big of an issue when trying to give someone money. This is laughable and is being perpetuated by your inability to take or return a simple phone call. *** ******* will be in the office on Monday 4/14. He can be reached between the hours of 9-5. We expect you to either answer our calls or return them on Monday to resolve this. If you decide not to or fail to uphold your responsibility, we will retract our offer to reimburse you. Talk soon! -***

  Customer Answer

  Date: 04/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  I spoke with *** directly and there was an issue on my end with my cell phone as *** as tried to contact me a handful of times the issue has been resolved 

  
  ***** *******

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in for a new short block, car wasnt running. Had an appointment told me it was 2 weeks out to get diagnosed and they couldnt find my appointment. Kept getting told dates it was going to be done and every time they called me the day before it was supposed to be done and pushed it out weeks at a time. After almost 3 months I received a call saying my car was done. Went and picked it up and made it around the block and the entire car was shaking and not right. They were closed so I took it back the next day. Parts were missing from my car, steering shaft wasnt bolted down it was loose, transmission fluid was leaking and so was the oil. Was told it wasnt oil it was mud from the dirt and water. They fixed my ****** lines after having the car another 4 days. I got the car back with a few of my parts back and was told the shaking was from my tires. The bolts that hold the motor in place were loose so my motor was bouncing around. I got new tires and it still shakes terrible. I talked to the service manager on many occasions and didnt get any resolution from him.

  Business Response

  Date: 10/24/2024

  The ******* vehicle arrived with us on 4/3/2024 with no set appointment for an engine concern with overheating and running poorly. When the vehicle arrived, it was clear it had not been cared for and had multiple damaged body panels and was in generally poor condition both cosmetically and mechanically.  The customer was advised that without an appointment it might be several weeks before we would have any opportunity to address their concerns. We brought the vehicle in several weeks later at the end of May for the initial diagnostic and determined the vehicle would need a major engine repair (short block replacement) to resolve their issue.  *********** team reached out to ****************** to see if they could assist the customer with the cost of repairs which totaled $5,235.62.  At this time we were advised that several of the parts needed to complete the repair would take weeks to arrive and that this would further delay return of the vehicle to the customer.  Our team then reached out to **** again for assistance to provide the customer with alternate transportation, which they denied to offer.  Due to the customer's circumstances, our service manager offered to provide a complimentary loaner at the dealership's expense while continuing to try to get **** assistance with it.  Ultimately this resulted in the dealership directly providing $2,835.00 worth of financial assistance to the customer in loaner expense due to delays in the repair that were beyond our control. We encountered numerous roadblocks in the repair due to the poor mechanical condition of the vehicle that resulted in additional parts and labor being needed, all of which were covered by the dealership.  Repairs were completed on 7/24/24 and the vehicle was returned to the customer.  The complimentary loaner we provided (a brand new **** Escape) was returned to us in deplorable condition (photos attached).  Post repair, the vehicle exhibited a leak in the transmission lines, which were heavily rotted with rust when the vehicle arrived and likely would have burst at some point whether we had worked on the vehicle or not, but our service team did the right thing and replaced them for the customer free of charge on the next available business day.  All in all, the dealership absorbed $3,819.94 of expenses during the course of this repair in rental fees and incidental repairs to the vehicle due to its exceptionally poor condition, and this does not include the costs of cleaning and dent repair on the vehicle we provided for the ********* use. When the vehicle left, it still had several issues with both the service manager and the customer agreeing at the time it was the responsibility of the customer to correct, not the dealership. We have extended all good will we are willing to at this point.

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I called and made an appointment. While dropping it off they told me they couldnt find my appointment but could look at it the end of the following week and I agreed. The only body panel damaged was done getting it on the trailer which was a plastic panel under the car they removed. On 4/13 I was called and told what was wrong with the car and an estimated price on the car. They told me they recommend replacing the oil pump but its still working and I declined. On 4/15 I was told an estimate again and said parts were being ordered, along with estimated time for car to be finished was mid may. On 7/10 I was informed my sway bar links needed replaced and I declined I was going to do at inspection time. Service writer called again later stating they werent safe to put back on and they were replacing them no charge to me. On 7/12 I was advised that I needed a crank pulley but my car was running but throwing codes for that. I dropped my car off on 7/25 for my transmission lines to be replaced and didnt receive my car back until 7/30. Thats 3 business days, not 1 and was told it was because it was a big job. July 23rd I was called stating the mechanic working on my car was in an accident and was going to be off for awhile so it would be longer til I get my car back but the paperwork has the 3 times that my car was worked on. I talked to the service manager 2 times for an update on my car. I was told the shaking was from my engine because of the adjustable motor mount and that it was fixed. When leaving the last time with my car it was made known we werent satisfied with the service we got. The loaner should have been given the first time they pushed the date due to no fault of mine. I wasnt made aware of them being behind on work so it would take almost 4 months to fix my car until I contacted ****************** headquarters and they told them they were behind. Otherwise I would have taken it elsewhere, but at that point I was under the impression my car would be done any day. On 6/6 I received a call stating they were almost done taking out the older parts. The service manager advised me the car would be done on 6/7 just for it to get pushed again. I made it known I live in the country and have 2 young kids. I did not agree with anything wrong with the car being my responsibility to take care of because I just paid $3,489 for my car to be fixed and it wasnt. We told the service writer there at the time we were going to take it somewhere to get it diagnosed and send them the bill along with filing a legal complaint. They said ok  Before dropping off my car it was clean underneath but from sitting there for months while they had it is when it became *****. The loaner sat in the parking lot before being taken care of the following morning anything could have happened including that dent. There was no dent when I dropped it off. The only reason I was given any vehicle to drive is because I contacted **** Headquarters because up until then they wouldnt even send any information on to get me a loaner vehicle it was just automatically no when I asked. 
  
  Regards,
  
  ******* *******

  Business Response

  Date: 11/04/2024

  We have previously stated that the vehicle was in need of multiple repairs. Some of the repairs were accepted and performed and some were rejected and declined by the customer. Some vehicles can not be made new again, as was the case with this vehicle. We have already participated heavily in the attempt to make this vehicle livable. We provided a brand new vehicle for her to use, at no cost to the customer, that was returned to us in deplorable condition. We are not in a position to offer any additional goodwill to the customer. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Champion Ford charged me for things I did not ask for.

  Business Response

  Date: 07/02/2024

  *** ******** did purchase a vehicle here on 6/18. I am not sure what this compliant is saying there is an issue with. We are happy to help and put any concern under a microscope to ensure customer satisfaction. Please re-contact us with as much detail as possible. Thank you!

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2018 ford focus in to get checked for an issue with the clutch and to see if it was covered under warranty. it turned out not to be covered under the warranty and repairs were performed without my approval. now i cannot have my car released until i pay the $1400 bill. I have been without a car since march this year all i want is my car back and i do not feel i owe $1400 when i never wanted to approve the work done unless it was covered under my warranty.

  Business Response

  Date: 05/08/2024

  Customers car was towed in to our dealership.  We diagnosed the repair  needed. Brian T*** called the ext warranty company.  They denied repair.  Non covered part.  Brian T*** *hen called ******  Explained warranty denied repair.  Told him appx $1400

  to repair his vehicle   He approved repair  

  he showed up with no cash to pick up car   
  Asked if we could take payments   We need full payment to release vehicle   
  

  thanks   

   

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I making this complaint that I feel was misrepresented to me Date 9/26/23 amount 40,250.00 I traded my 2014 f150 4x4 with 82,887 miles That was in good condition with extras they gave me 12,500.00 and I put 7,000.00 cash down I told the sells person WENDY that I was looking for something smaller to pull behind an RV she directed me to a Ford Bronco Sport I recently went to a Rv dealer and was told that could not tow this vehicle without a trailer l then went back to Champion Ford to get this issue resolved in return they offered to trade my Bronco with 4600 miles For 28,500.00 and repurchase a vehicle that I can tow my pay off is 21,000.00 My payments are 509.00 a month for 48 months now to move into a vehicle I would have to come up with 17,000.00 more to get my payment to what I pay now and I’ve already paid 5 months of payments and my rate now is 2.9% on current vehicle the rate now would be in the 7+% and 60 months I do not want to buy a trailer or I would have kept my truck I tried to resolve this but I feel that I'm losing big time due to the fact that the sales person Wendy misrepresented the vehicle And I know that I was clear on what I was looking for And can’t believe that in 5 months and 4600 miles that they want me to be in a deep hole to do it their way I don’t want to feel ripped l just want what I thought I was getting The pay off would eat up the trade in value I believe that the vehicle was miss represented on what I explained to the sales person

  Business Response

  Date: 02/22/2024

  *** ****** did come in 9/26/23 and select for himself a 23 Bronco Sport for purchase. He does not currently own an RV nor did he mention dinghy towing during his sales process. He did come back in to the dealership in early February to lament the fact that his new vehicle wouldn't be able to be towed by said RV he wished to purchase. He was made aware of this fact by the RV store he was shopping at sometime in late January/early February. We reviewed his deal and let him know which vehicles we have available that would accomplish his goals. He refused to enter in to a deal on any of the alternatives that we offered him. We then presented him with an actual cash value figure on his now Pre Owned Bronco Sport. This figure was also not to his liking and that brings us current to this complaint. We would be happy to help *** ****** trade out of the error that he made, if he was willing to do so. After he came in to the showroom in January, originally being belligerent and borderline abusive to his original saleswomen, he did calm down and come back in to apologize for his behavior and we appreciate that. The bottom line here is that we did not misrepresent the Bronco Sport and would be happy to help him navigate an acceptable trade scenario. We look forward to the resolution. Thank you! 

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hi I am responding today to complaint ********
  In regards to business response that I never expressed that I was looking for a vehicle to tow. This was one of the first things that we discussed when I spoke to the saleswoman that I was looking for something smaller to pull behind an RV they replied that I never mentioned anything about this during the process that was a false statement. They said that it was my error. We even talked about this during the final meeting with my wife before we signed the agreement our plan was to buy an RV in the future and wanted something smaller than my Ford F-150 to tow. They also said that I was belligerent and borderline abusive to the saleswoman which is not true. When I first walked up to the door she confronted me and asked why I was there very aggressively. I was there a day earlier and talked to a sales manager about this issue and he asked me to give him 36hrs to come up with a solution so I returned to do just that. We did not get to a solution that was doable. I returned the next day to thank them for their help and time but I came to the conclusion that what they were offering was not going to work. I did approach the saleswomen and apologized for my shortness with her but she approached me with attitude when first arrived but at no time did I get belligerent or abusive if I have done anything like that I’m sure they would have asked me to leave. I’m sorry to say that I will not purchase from them I’ve purchased 4 different vehicles from them. Thank you for your help
  

  
  

  Regards,
  
  ******* ******

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-24-20 I purchased a 2020 Ford F350 SRW 4X4 crew cab Lariat. 1 or 2 months later I took it back to Champion Ford, Edinboro, because while driving down the road the codes would come up (service advance track, hill assist, pre collision assist) and the truck would lose power. I had to stop the vehicle on the road and restart it. I talked to Brian T*** at Champion Ford (the service manager) and I told him I should claim the lemon law and he said not to tell him that because he cannot work on the truck. I said "how do you know you can't fix it?" I had the truck back in there between 10 and 20 times and they were unable to fix it because they were unable to duplicate the problem. They put the computer on it while I was driving it and it did it several times and when I took it back they said it never tripped the code. Ford Motor Co. told them to check all the electrical components plugs and that still didn't resolve the issue. This truck is going to get someone killed because when I pull out from a stop sign into the intersection the truck dies out (no power) and I have to turn it off and restart it while traffic sits waiting for me. Today while driving on the thu way it died out 3 times. One of those times there was a semi coming up behind me and I was afraid that he was going to run into the back of us because I had no power and had to shut it off and restart it. This truck only has 19,340 miles on it because I'm worried I'll get killed driving it! I feel that Champion Ford is not handling this issue like they should and I have no other options left besides getting your help.

  Business Response

  Date: 12/15/2023

  *** ***** has been in 5 times with his truck since he purchased it.

  we have never been able to duplicate his concern.

  we hooked up a recorder to his truck. he claims it stalled twice while testing.

  recorder never stored a code. we believe *** ***** has a problem with his truck.

  he has been a customer here at our store for many years. may 24, 2022 was the last

  time he was here. we performed bulletin 21p19 for a stalling concern. he has had a few oil changes 

  completed since then. never mentioned a stalling problem since. we will contact him today to attempt to resolve issue. 

   

   

   

  sincerely

  rich c***** mgr.

   

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  *** *****

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe the service department is practicing illegal activities. I brought my truck in for a part under warranty on 10/25/23 I was told they would replace the warranty part (motor for running board) but the part that was broken was non warranty back lever to running board and they could have next day. I scheduled a repair a week out - total would be 315 for me - non warranty part. When I arrived the morning of 10/4/23 I asked for the old part back. Two hours later I was called and told the part was not in I needed to reschedule. I phoned the service manager and told them I did not believe the part was ordered and that I was going to be charged for something. Not even put on my car. He told me the part was not ordered. I told him I thought 100 percent there was dishonesty going on with this repair. He called me back a half hour later and said they were driving out to get the part and repair my car. I do not believe for any reason they were going to replace the non warranty part. I do believe they were going to charge me 315. I seen nothing wrong with this part when I dropped it off that’s why I asked for it back.

  Business Response

  Date: 10/13/2023

  On 10/4/23 *** **** brought his vehicle to our facility for an appointment to have a concern addressed with one of his running boards.  We had an internal mix-up prior to the appointment, and when the vehicle arrived we did not have parts available that were supposed to have been pre-ordered to complete the repair.  *** **** had been skeptical of the need for all of the parts we diagnosed as requiring replacement from the start.  When his service advisor informed him that we did not have all of the parts available to complete the repair, *** **** came to the conclusion that we had never intended to replace those parts to begin with and that we were trying to charge him for a repair we were not going to perform.
  
  In the end, rather than reschedule *** **** for another visit, we located the parts at another dealer about an hour away and sent a driver to purchase them so that we could complete the agreed upon repair in the time frame that was originally set.  We also provided *** **** with 'the physical proof he asked for that the part had indeed been replaced, but he could not be dissuaded of the notion that we were trying to defraud him from the start. 

  When the transaction was completed, our company executed the necessary repair at the price and in the time frame that had been agreed upon, all as promised.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 9th 2022 I bought a 2019 Ford Escape Sel from Champion Ford in Erie PA. It was certified used. Sale associate informed me the tires were replaced and anything that needed fixed was fixed. He told me the brakes were new as well. March 2023, my brakes need changed. If I knew these brakes weren’t new I wouldn’t have paid as much as I did for this car.

  Business Response

  Date: 05/01/2023

  My apology for the tardyness of this reply.  When I originally received this communication the customer was called and an appointment made to inspect the brakes.  *** ***** assured us he called the BBB to inform that we would work this out, and he would recind the complaint.  *** ***** has an appointment on May 9th.  I will follow up with the results at that time.

  Mark W******

  Customer Answer

  Date: 05/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* once the business fixes the problem I will cancel the complaint. 
  Regards,
  
  *** *****

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Volvo on 7/18/2022. In the closing room with finance we were given the hard sale to purchase add-ons with no opportunity to research. Two of them sounded good. One was for $3,482 and the other was $991. Those amounts were added to our car loan without an option to purchase by other means. At home that night after doing the research, we decided to cancel and informed the dealership the next morning on 7/19/22 less than 24 hours after purchase. They said no problem, that they would send the forms and credit our account at Erie Federal Credit Union. After 30 days, we started calling and have got the run around from 3 different people always saying they would call back but do not until I call and leave messages. On 9/26/22 we were told that they would refund $1,992.00 to our loan. They did not as of this morning. We feel it is unreasonable to wait over 10 weeks for our money. We gave the money to Champion Ford Sales and they should be the ones to refund our $4,473.00.

  Business Response

  Date: 10/03/2022

  The *******'s did purchase their Volvo XC40 on 7/18/22. As part of our process, we offer optional coverages in the Finance Office. These items can be paid for in any manner consistent with our compliance regulations. The *******'s chose to finance them. Then the *******'s made the decision to cancel 2 of the products they selected. They did make a call to the Finance Mgr. that handled their closing on the day after the sale. They were informed that a cancelation form would need to be signed. They did sign that document on 7/28/22. This signed form was then submitted to each product providers on 8/1/22. The first product, Select Plus, was canceled according to our expectation and sent to the dealership in the following months reconciliation. The second product, VSC, was canceled on 8/1 but that cancelation was ultimately rejected by the provider. We were made aware of the fact that the cancelation was not processed after a call from the *******'s on 9/16. The policy was canceled again on 9/21 and rejected again 2 days later. After a few calls to the provider, it was cancelled a third time on 9/23 and was finally accepted. Since the policies were Econtracted at the point of purchase, we are debited immediately. In the event of a cancelation, it is up to Champion to pair the amount that was remitted to the provider with the amount that was retained by Champion and mail those two together to either the lienholder or the customer, if there isn't a lienholder on the vehicle. The cancelation process with the VSC provider is a little different. They expect us to mail the lienholder the retained portion an they will send in the remitted portion. So on 9/26/22 Champion wrote out a check, #155110, for $1,992.00 which was made up of both the retained and remitted portions of the Select Plus policy and the retained portion of the VSC contract. The remitted portion will be sent by the VSC company to the lienholder. It is very important to make sure they send it to the correct party to eliminate potential for fraud or abuse by the customer. 

  Any cancelation that we process could take 6-8 weeks from signing the cancelation form to having the refund either back to the lender or to the customer. We make sure the customers know this. Some happen quicker and some happen slower if there is an issue. I agree that the VSC portion of this cancelation took longer than it should have, but we did stay within the quoted time frame. There isn't anything more that Champion Ford can do other than to check in with the VSC provider to see when their check was/is issued and the details behind that. My Finance Dir. promised to check daily with the provider, in order to stay on top of the impending refund. He also has made no fewer that 8 calls to the *******'s regarding their cancelation status. Then we received this complaint.