Business ProfileforSpaGo MedSpa

My treatment was for Emsculpt Neo and Emtone at Spago MedSpa. The procedure is a series of treatments that helps build muscle tone and sagging of, in my case, the upper arm area. The start date was 7/6/23. I had 4 treatments in total. The second treatment was done on 7/11/23; 3) 7/17/23 and 4) 7/27/23. I paid $3,850.00 for the four session treatment, which Dr. M***** recommended, and also purchased lotion that she recommended for $205.00. I was completely lead to believe that these 4 sessions would show some kind of results. It was never stated that I would need to purchase another package or another set of treatment sessions to see initial results and that to maintain the results I may need touch up treatment down the road, which I believed to be a year from now. I completed my 4 sessions and have had zero results. I contacted the office and I received a call back from Dr. M***** who stated in a voicemail that I would need more treatments in order to see results. I feel I was grossly misled. I understand that this is a non-invasive procedure and would not have the same results as surgery, but I definitely expected to see some changes in my arm’s appearance after that amount of money spent. I see no change at all! I use the cream she recommended every day and work out with weights on my upper arms as well, but still no change. What I don’t understand is why the treatment didn’t work. All the research I’ve done shows some kind of results after four treatments. I’m wondering if it was even done correctly. The doctor never checked in on me while I was at the office and the young lady who administered treatment stated she only did this treatment on arms one other time. Half the time we both weren’t sure if the paddles were placed on my arm correctly. I do not want to visit the spa again and feel that I have invested enough already only to see zero results. I am very disappointed and feel some kind of refund is appropriate.