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Find a Location

Bay City Appliances has 1 locations, listed below.

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    Business ProfileforBay City Appliances

    Used Appliances

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2425 State St, Erie, PA 16503
    BBB File Opened:
    2/10/2023

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/13/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I purchased a used washer and had it delivered. they dumped it in the middle of my laundry room and did not hook it up. Ive never purchased an appliance, paid for delivery, where they did not hook it up. they did not express their was an additional fee for the hook up or id have paid it. this was a scam to extort a seperate fee for an installer to come, thus adding an additional hidden fee. id have happily paid the fee had they said anything at the time but they did not. they instead figured trying to take advantage of a disabled old woman was a good business model. They deserve no stars or referrals as when I called the man he says we just sell them, another business delivers and installs. I said I paid for delivery of a washer ,hook up is assumed unless stated otherwise and he should have said it was a mistake not to tell of the additional fee we will take care of it. my friend who went in had purchsed a washer and dryer from them last fall and they did hook hers up with her delivery fee. I also used to work in sales and had one of our delivery people received a complaint the boss would have chewed them a new one.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Rebecca C

    1 star

    07/08/2024

    Have bought a dryer in the past from them and it worked for 1.5years but that was fine as I paid less than $200 for it and do lots of laundry weekly. Went back for a new dryer and had it a little over 2 months and it stopped working. I called and asked if I could have the repair tech come out since I checked the breaker box and the fuse box and didnt think I seen an issue with either. I asked if there was a fee for the repair tech and was told by the owner that I would t have to pay a fee if the tech could fix it but would need to buy the part if it needed one. Turns out the tech checked the fuse box and it needed a new fuse (the fuse was not blacked out and still looked normal). As the tech was leaving he said I owed $50 bucks because it wasnt the dryer that was broken and I was shocked because that was not stated when speaking to the owner the day before when I asked about a service fee. I called the owner and texted him and he said he didnt feel the need to tell me of the fee because I stated I checked the fuse box and the breakers already. I told him that was a surprise and unfair charge since it was not stated before the tech came over. Owner continued to argue with me and overall just a sour taste in my mouth at the lack of communication letting me know if I would have to pay for the service or not and what the fee would be.

    Local BBB

    Better Business Bureau of Western Pennsylvania

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