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Business Profile

Collections Agencies

USCB Corporation
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for USCB Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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USCB Corporation has 3 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like your assistance with this company. I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6. The purchase agreement 7. Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.

      Business Response

      Date: 12/27/2023

      As per the consumers request we have ceased all communications on this account.  Any entries to the consumers credit history will be removed.  We do recommend they contact the original creditor, ************************** to resolve their tuition debt.

      Sincerely,

      ***************************
      Manager

      FILE **********

      Customer Answer

      Date: 12/28/2023

      Better Business Bureau:

      Thank you for helping me resolve this issue. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to this account being removed from my credit profile. 

      Regards,

      *******************************

    • Initial Complaint

      Date:11/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with ********* ****** ********* i dont have a contract with uscb corporation they did not provide me with the original contract as i requested.

      Business Response

      Date: 12/08/2023

      As per the consumers complaint we have stopped all collections on this account & requested the credit bureaus remove this entry from his credit report.  That request can take up to 30 days.

      For further information, the consumer should contact the original creditor ************************** to resolve their tuition balance.


      Sincerely,

      ***************************
      Manager

      FILE **********

    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to mail and call me despite the fact I have not and do not own an account with them, nor have I ever. They don’t have my correct info plus the card used to open and pay on this account isn’t even in my name yet they continue to harass me. I’ve never paid them any money and never will because I have not had an account with them.

      Business Response

      Date: 11/22/2023

      As per the consumers request we have stopped all collections on this account.  We do recommend the consumer contact ************************** directly  to resolve their past due tuition balance for their enrollment in the Electrician Program.

      If you have any further questions, please contact my office.

      Sincerely,

      ***************************
      Manager

      FILE **********

      Customer Answer

      Date: 11/29/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: as I stated I do not and have not ever went to that school, taken classes or participated in their program. When I asked *********, they do not even have my correct Date of birth or SS number. This is fraud 

      Regards,

      *********************************

    • Initial Complaint

      Date:11/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This letter is regarding account above which you claim I owe you. This is a formal notice that your claim is disputed. I am requesting validation, made pursuant to the Fair Debt Collection Practices Act. Please note that I am requesting "validation"; that is competent evidence bearing my signature, showing that I have (or ever had) some contractual obligation to pay you. Please also be aware that any negative mark found on my credit reports (including ********, ********** and *******) from your company or any company that you represent, for a debt that I don't owe, is a violation of the Fair Debt Collection Practices Act FDCPA § 807 [15 USC 1962e]; therefore, if you cannot validate the debt, you must request that all credit reporting agencies delete the entry. Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports. Failure to respond within 30 days of receipt of this certified letter will result in small claims legal action against your company at my local venue. I will be seeking up to $5,000 in damages for: Defamation Negligent Enablement of Identity Fraud Violation of the Fair Credit Reporting Act and Fair Debt Collection Practices Act You will be required to appear in a court venue local to me, since you are clearly doing business in my area. For the purposes of 15 USC 1692 et seq., this Notice has the same effect as a dispute to the validity of the alleged debt and a dispute to the validity of your claims.

      Business Response

      Date: 11/22/2023

      As per the consumers request we have stopped all collections on this account & returned the file to the original creditor.  We have requested the credit bureaus remove this entry from the consumers credit history.

      For any further information we do recommend the consumer contact ************************ directly.

      Sincerely,

      ***************************
      Accounts Manager

      File **********

    • Initial Complaint

      Date:10/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      harassments of mail and phone calls of collections debt

      Business Response

      Date: 10/18/2023

      As per the consumers request we have stopped all collections on this account & returned the file to our client. Any entries to the consumers credit history by USCB Corporation will be removed.  We recommend the consumer contact the original creditor, ************************** to resolve their outstanding tuition balance.

      Sincerely,

      ***************************
      Accounts Manager

      File *******/**********

    • Initial Complaint

      Date:07/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with ***************** ******. I do not have a contract with this reported agency. I have not seen any contract with my signature agreeing to pay this amount.

      Business Response

      Date: 08/03/2023

      Attached please find a copy of **************** signed enrollment agreement with our client ***************** .  Our records indicate ************ paid his balance in full on 08/01/2023.  As per his request we have requested the credit bureaus remove this entry from his credit history.

      For any further questions, please contact my office at ************.

      Sincerely,

      ***************************
      Manager

      File ********

    • Initial Complaint

      Date:07/19/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit need to be resolved this school I pay for out pocket I need this school off report

      Business Response

      Date: 07/27/2023

      We have placed the consumers accounts with our client, *************************** in a disputed status with the credit bureaus.  Attached please find copies of her enrollment agreements as well as itemized tuition statements showing the balances due on each account.   When the student enrolled,she agreed to make monthly payments, however payments were not made.

      The consumer agreed to the terms & conditions of these enrollments.  We would be happy to assist the consumer in resolving her balances.  For further assistance we suggest she contact our office to discuss payment options.

      Sincerely,

      ***************************
      Manager

      FILE: *******, *******, *******

      Customer Answer

      Date: 07/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:07/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with ***************** school. I do not have a contract with USCB CORPORATION. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/12/2023

      We have placed the consumers account with our client, *********** ****** in a disputed status with the credit bureaus. USCB Corporation is a third party debt collection agency representing our client in the collection of outstanding tuition debt.

      As per the consumers request, attached please find a copy of their signed Enrollment Agreement.  This is the only request we have received from the consumer requesting us to provide a copy of the original agreement.

      The consumer agreed to the terms & conditions of this enrollment.  They completed 18% of the program & agreed to make monthly payments.  They defaulted on their payments resulting in an outstanding tuition balance of $1,056.00.  We would be happy to assist them in resolving this matter so they may resume their studies.  For further assistance they can contact our office & speak to a representative.

      Sincerely,

      ***************************
      Manager

      FILE PF40136739

      Customer Answer

      Date: 07/13/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
      I do not have a contract with this collection agency!

      Regards,

      *************************

      Business Response

      Date: 08/16/2023

      As per the consumers request, we have stopped all collections on this account & returned the file to the original creditor.  Any entries to her credit history will be removed.  I would recommend the consumer reach out to the school to resolve her tuition balance.

      Sincerely,

      ***************************
      Manager

      FILE **********

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** ********* ***** ***** I do not have a contract with USCB CORPORATION they did not provide me with the original contract as I requested

      Business Response

      Date: 07/13/2023

      We have placed the consumers account with our client, **************** in a disputed status with the credit bureaus.  USCB Corporation is a third party debt collection agency representing our client in the collection of outstanding tuition debt.

      Attached please find a copy of the consumers signed enrollment agreement as well as an itemized tuition statement.  This is the only request we have received from the consumer to provide this information. The consumer agreed to the terms & conditions of this agreement.  Based on the withdrawal polices of the school the consumer does have an outstanding balance of $927.20. 

      We do have some options & would be happy to help them resolve their balance.   For further assistance,please contact my office at ************.


      Sincerely,

      ***************************
      Manager
      File *******

      Customer Answer

      Date: 07/17/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: there was never a contract signed with USCB Corporation.

      Regards,

      *****************

    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am nat liane for this debt with ******* *******. I do not have a contract with USCB CORPORATION. They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/07/2023

      We have placed the consumers account with our client,************************, in a disputed status with the credit bureaus.  USCB Corporation is a third-party debt collection agency representing our client in the collection of outstanding tuition debt.

      As per the consumers request, attached please find a copy of the consumers Enrollment Agreement.  This is the only request we have received from the consumer requesting us to provide a copy of the original agreement.

      The consumer agreed to the terms & conditions of this enrollment.They completed 77% of the program resulting in a tuition balance of $503.00. We would be happy to assist the consumer in resolving this matter so they may resume their studies.  For further assistance they can contact our office.

      Sincerely,

      ***************************
      Manager

      FILE **********

    USCB Corporation is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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