Complaints

This profile includes complaints for Retro vGames's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Retro vGames

  102 S Richmond St Fleetwood, PA 19522-1511

• 

  Retro vGames

  930 N 4th St Ste 120 Allentown, PA 18102-1971

• 

  Retro vGames

  2121 Union Blvd Allentown, PA 18109-1633

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  Retro vGames

  1884 Catasauqua Rd Allentown, PA 18109-3128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a huge ******** lot with 11 games, 2 consoles, multiple controllers, and accessories. I spent over 1,000 dollars on this purchase with expedited shipping. Placed order on 4/4/2023 and didn't get anything going on their end until 4/10/2023. I payed extra for shipping, and only received a single game on 4/13/2023. They mentioned the condition might have a few scratches which is understandable because of the age of item, but the game I got in was a complete wreck. The cartridge has damage on it, sticker is faded and damaged, the cartridge itself is covered with scratches and damage. The cartridge also rattles, which indicates interior damage. This game in particular sells for 25 dollars online but this business charged me over 65 dollars! absolutely ludicrous! They talk in their online chat like they have the best conditions and then defend the whole "refurbished" thing just so they can get away with selling damaged products at ridiculous prices. They mislead me intentionally with the quality of the items, and the promise I would receive my entire order in a timely fashion. What's the point of paying extra for shipping when it doesn't come when promised, and when I payed for it! A huge red flag for this business and It is absolutely false advertisement and huge money grab. If they showcased the condition you would be getting, no one would pay those prices! They have to use stock photos for all of the items they are selling so no-one can see the real condition. Just look at their BBB reviews 1 out 5 stars for everyone in total. I want action on this! I'm still waiting on the rest of my order to come in, and if the rest is as disappointing as this I REALLY want action on this. Also, when I received the item, it came from a random, non-related address with **** tape all over it. Super suspicious in my opinion.

• Initial Complaint

  Date:04/04/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02-17-2023 $45.95 including 3-5 business day expedited shipping. Going by the time frame of when I ordered it should have arrived no later or at the latest on the 24th I had a notification that it was delivered on the 25th but I received nothing in my locked mailbox and there was nothing on my cameras indicating that the post office came or delivered anything I waited a while to see if it would come because it was a gift for my son's 50th birthday and never arrived I eventually found the product somewhere else and purchased it and let this company know I never received the item they said well we confirmed it was delivered all because of post office said it was delivered and I had proof it wasn't they're refusing a refund they said the only thing they can do is once I file a lost claim in a police report they can issue me a store credit or a replacement item I don't need a replacement item because I don't need it I purchased it somewhere else I Don't need a store credit because I don't want to do business with that company anymore how cold and rude that they have been I don't want to deal with them I've tried back and forth to reason with them talk with them speak with them just like hey listen I don't need these options All I am simply asking for is my $45 back I never got the item I can physically prove I never got the item The options they're offering me do not help me at all because I don't need those options All I want is my money back that is it That's all I'm asking for I'm not being difficult I'm not refusing I just want my money back that is it I have no reason to lie and again I could prove I never received the item All they're going on is a confirmation from the post office who is notorious for not delivering items

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!On June 23, 2022 I purchased a ******** gaming console from Retro VGames for $129.97 using ****** Pay as my payment method. The console was delivered but quickly stopped working. Retro VGames authorized an exchange which was shipped to me on July 17th (I returned the original order in early July). In September the second console stopped working as well, which as again authorized for return and replacement which was completed. In early November the third console again stopped working due to software issues. At this point Retro VGames said I was past the 121 day warranty of the original purchase and thus would not help me, even though this particular product was not in my possession for 121 days. I thus contacted ******** Support, wondering if they could help. Using the serial number on the back ******** determined the console was a Japanese model never intended or authorized for use or purchase in the US. This was the cause of the consoles problems, it cannot be updated in the US and thus end up having critical errors in their software. I don't have the other console's serial numbers but I believe they had likely the same issue as they all stopped working in the same way. These consoles should have never been for sale in the US and the software would need to be hacked let them work in the US in the first place. Thus, Retro VGames was intentionally selling faulty product.After letting Retro VGames know this they said they would give a full refund. I returned the product and it was delivered to them Nov 12 as stated by **** tracking. Since then they have not given me a refund despite many, many emails back and forth with many excuses. The most recent is that ****** Pay needs to refund my account. I contacted ****** and they said the refund has not been put in by Retro VGames, and ****** contacted their company on Feb 11 to help resolve the issue. As of this morning, 3/01, Retro VGames is still saying ****** is responsible. Please help! Thank you!

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my fiancé ordered a ** **, and paid $208.44. It was not shipped, and we started to do research into the “company” that shows that these people are a bunch of scammers. So today we requested a refund, and then we finally received a message stating that our order was “partially” shipped. Coincidentally right after we ask for a refund they send a “shipping” confirmation? I have never heard of something being partially shipped. Many people are being scammed out of their money by these people. I don’t understand why they are still on the internet allowed to take peoples money. I’ve attached our transaction and also the newest “partial” shipping confirmation which is just fake. It looks like someone typed it up.
  
   I just wanted to touch base with updates. So finally the product was sent out AFTER we told them we wanted a refund. Come to find out the product that was given to us, was not what they portrayed it to be online. We bought a ******** *** **. What we ended up getting is hacked Japanese version of the console that they made into English, said “New” ******** “LL” on it. And what I have found is sure, we could have done our due diligence and seeing if this sight were a bunch of scammers first, but when you surround yourself with good people you don’t always expect this to happen. The return police states we can only get an exchange or store credit. We do not want any of those because one, nothing in their site is accurate - it’s all “fakes” to the antiques. Is like going to NYC to by a ***** bag out of what they call “***** Town”. What these people do, is if you keep up with them - they finally sent out some sort of product - but they but a cheaper version that’s not even close to what you paid from someone else and give them your address to sent it to. I’m not frustrated because we spend $200 on an Item that doesn’t even have an ***** we can buy games for, or my son can use to put in his game collection for antiques (this was the whole point, to get the real original “. - I’m not even upset we had to spend an extra $400 on ****** to get the real thing after so know we are out $600 for one item. I’m upset because the business is still rerunning and scamming people. They may put in very fine print after you buy it that it isn’t what you thought it was, so they cover their butts, but they are putting images on the site that are not what they are selling. In an economy where it’s hard to afford anything, why are these people allowed to just take money out of the peoples hands who work hard for theirs? I’m now the 15th complaint just from the one site I seen to the BBB about them. There’s another site with all warnings about these people. Please, shut down these people. It’s not even about my money anymore, it’s about saving others hard earned money and not giving to to someone who doesn’t care or deserve it. Please contact me back to see what the updates are. I’m determined to see action on this site. We asked our bank for a charge back when they never sent anything after two weeks, they told us to ask for a refund, then that day we received a notice they were FINALLY shipping it out but guess what? It wasn’t even close to being what we saw in the site. Please stop them before they take money from someone else. It’s happened more than one time, that’s one too many. 
  
  Thank you, 
  *********************;

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ******** *** on 12/05/22, it was supposed to be my son's christmas present. On christmas morning we sadly realized that it did not work. I tried to call but they do not answer the phone, so I emailed them and a few days later received an email that suggested several things for troubleshooting. after a few weeks of going back and forth with troubleshooting and no resolution I decided to request a refund, it was then that they responded and agreed to send me a replacement, again, this was supposed to be a Christmas present, and we were already into January. I emailed them and told them that I was returning the item and I did not want a replacement based on the customer experience, I was not willing to go through that again. so on January 18th I sent the items via *** and I have confirmation that they have received the items. today is 02/10/23 and have not received a response or acknowledgment from them, despite the multiple emails I have sent.

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last weekend of January, I placed an order with Retro vGames. I choose expediated shipping which according to their website."We take great pride in our commitment to being the most reliable online retro game store; we ship worldwide, and 99% of all paid (expedited or two day) shipping orders are processed and dispatched within 1 business day."My card was charged at the time of the purchase and I expected to receive a confirming of shipment + tracking order the following Monday. By Tuesday, I still had yet to receive confirmation the product was shipped.I began attempting to contact Retro vGames but numerous calls were left unanswered, I even left voicemails with my name, order number, and phone number. I was able to speak with agents via online chat who told me the order was still being processed. When I attempted to cancel the order, they then told me they could not because the order had already been processed and all they could do was request the order be cancelled and my money refunded.I do believe this company likely just incompetent in the realm of customer service, however it is now the 5th business day since my card was charged and have yet to have a shipping number hence why I attempted to cancel my order. Even if it were shipped today, which it was not, I would not receive it until, at the EARLIEST, nearly 8 business days after the order was made when the site stated 1 business day to process/ship, 2-4 to arrive.All of this could have been avoided if they could have effectively communicated with me, but they are impossible to get a hold of.What I paid for is not what was promised, they are a bad company and I urge all to stay away.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my online ******* account to order *** game. I did not realize ******* was using a third party company Retro Vgames to sell the game. I thought I was buying a new game from *******.I received the game it did not work. I tried to call the company they would not answer the phone. My cousin finally helped me and got them thru an online link and filed a claim for refund. I mailed the game back with all of the paperwork and my original ******* receipt. I have not received my refund and ******* refuses to help me because they did not sell me the game, but they used my ******* account to take the money from my bank account and redirected it to the seller.I had to ask my cousin to help me as I have been reaching out for more than 6 months and have not gotten any cooperation from this company.Retro Vgames is telling me to contact *******. I am getting the run around. When Retro Vgames sent me a return label it had another persons name on it. I had to ask them to correct it so I could make sure the return when back with the right information. I have emails to prove my conversations and proof of the purchase on the ******* site. I am paralyzed and bed ridden, I thought the game would help pass my days. If Retro Vgames gives me my money back I can have some one go buy a *** for me from a store that is replicable.

• Initial Complaint

  Date:01/28/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Game Cube gaming console and a game from RetrovGames online November 17,2022 in the amount of $284.97. RetrovGames stated I would receive the GameCube gaming console and game within 5 to 7 business days. I received no information after this initial order, including a tracking number to follow, nothing. On November 28, 2022 I attempted to call RetrovGames at ************** which is the number listed to contact , twice with no answer. On November 28,2022 I requested and received a refund from my credit card company in the amount of $284.97 for the gaming system and game I had ordered from RetrovGames On November 30, 2022 I ordered a Game Cube gaming console and a game from ** ******. On December 8,2022 at approximately 8:00pm, I received an email from RetrovGames stating my Game Cube gaming system had been delivered to my residence, tracking number was provided to me for the first time in this email. I looked outside my door and the system was there. The gaming system was placed in a box so tight you could see the outline of the gaming system through the box. I immediately emailed RetrovGames to advise them that I would be returning this item unopened immediately through the post office. On December 9, 2022 I went to the post office and sent the gaming system back to RetrovGames on a refusal to accept with the original tracking number. On December 15,2022 through my mailbox I received a game for a GameCube gaming system from *******. I did not open this package, I returned to the post on December 16,2022 and returned this item to sender on a refusal to accept. I determined this was from RetrovGames because the game I ordered through ** ****** came with the gaming console I ordered with them. On December 27, 2022 a charge of $284.97 was placed back on my credit card account through RetrovGames. I have reached out to RetrovGames for a refund and have not been successful. RetrovGames has their gaming system I returned with game and my money.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 18, 2023 I ordered and paid for a refurbished Wii bundle from them (Included was the ******** *** Console Bundle: *** Fit, *********& Balance Board, 2 Controllersthat I paid extra for, and added and paid extra for the *** ****** game. My package was delivered on January 23, 2023. It was missing the *** ********* **** games AND the balance board. I messaged them & told them. They said it was shipped separately but gave me same tracking as before which said delivered. I messaged them again. Told I will get new tracking when shipped. STILL not shipped! Hooked game up to play the Wii Sports, it's in Japanese or some other language. I tried to follow ****** directions to change and it won't work. I messaged them this and told them I just want to return what I DO have and get a refund. Now they have avoided any response to me for 2 days! I have every message if needed and I have pictures of the screen showing another language. It's in black & white too but that is because I have an old tv and need an hdmi cord, NOT a big deal for that. I started a return this evening and if it's not approved, I am sending it back anyway and disputing it with my credit card! I am FURIOUS!

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/17/2023 I ordered what was listed as "****** ******** *** ********" on the Retro vGames website for $16.57, order number ******, thinking it was the game for ******** ****** as it had a minimal listing. When it arrived on 1/21/2023, it was not in fact the game, but an activity book that was priced $6.58 over the retail price. I initiated a return, #********, and was refused because I "ordered an activity book". I was then told I could return it if I paid a 10% restocking fee. This was a blatant bait and switch.