Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ ***************************** Shamong, New Jersey ************* ************ May 6, 2023 DePaul Management Company ********************** Flourton, PA******** Subject: Security Deposit and Threat of Filing Collection Claim This is in response to the attached letter dated May 1, 2023, regarding final balance due and the threat of filing a claim against my son and me with your collection agency.As I indicated in several communications with your office (Attached), my son, ************************ informed ******************************* more than 60 days prior that he was vacating the apartment on April 28. ******************** confirmed in a phone call with me and in email that was the case. ******************** led him to believe that is all he needed to do. I personally never received any correspondence that was insufficient. Since my son effectively vacated the premises in good standing as previously informed, I am requesting the return of my $ 1,299 security deposit, and all additional $70 monthly fees. Sincerely, **** ****************

  Customer Answer

  Date: 06/12/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by DePaul Management Company regarding complaint ID ********.
  
  Regards,
  
  *********************

  Customer Answer

  Date: 07/12/2023

  Please reach out with an update. This afternoon collectors from a collection company named ******* ********* at ************ Ext **** called my son, my wife at her job, and myself several times demanding that I pay $2,780.39 plus $13 transaction fees. 

  
  

  That amount was paid using my credit card. 

  Business Response

  Date: 08/10/2023

  To whom this may concern: 
  *** **** ****** moved into ****** ******* Apartment **** on 02/01/2022. *** ****** gave written notice on 04/04/2023 to move-out of unit **** on 04/30/2023. *** ****** was charged with not giving proper notice and for breaking the Lease early. The signed Lease expires on 07/31/2023. 
  We understand *** ****** doesn't want to pay the balance, but it's in the lease. 
  Thank you, 
  
  

   

  Customer Answer

  Date: 08/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The manager was given proper alert more than two months in advance. **** communicated regularly with manager and was led to believe that the verbal notice was satisfactory. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have collections from a time that I had to evacuate my apartment because it was not suitable for living. There were cockroaches, the heat was always breaking, it took maintenance days to respond to calls, their were always issues with the neighbors and noise levels that weren't ever addressed. I tried to discuss this with management, but they were of no help. There is over $7,000 in collections over this. It is interfering with my credit and finding a suitable place to live. Please advise how we can fix that. Thank you!!

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at *************** Apartments which is managed by DePaul Management. I have mold and mildew growing under the tub which smells so bad. I have health issues and should not and cannot be breathing this in. I reported this to leasing and they put deodorizer on it which is only a quick fix because the smell is back. I am frustrated they raised my rent and will not fix this issue correctly. I asked them to not raise my rent because of this and they declined. These buildings are old and I can only imagine how many other buildings have them too. I try to go to DePaul management about this but all emails are routed to the leasing office here. I was told by a former employee that they have too many maintenance requests and at the end of the month whatever they didn’t get to, they delete and mark as taken care of even though it was not. What can I do to get this addressed?

  Customer Answer

  Date: 12/01/2022

  Hello,
  
  I have been working with leasing and they have fixed the issue on this complaint.
  
  Thank you for your time,
  ***********************

  
  

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am filing a complaint against DePaul management which is the company of my apartment complex ***** ********* apartments. I have been requesting maintenance on my apartment for months now and no one has contacted me, or even responded to my emails. There is no one ever in the office, and they do not answer phone calls. My toilet isnt filling up with water, or sink in my bathroom fills up with water/water does not drain. If I run the shower my sink fills up with whatever gunk is down there, The shower constantly flows water to where it is now eroded with water damage. The water is constantly cold and I have to contact emergency maintenance to turn on hot water which takes about an hour. I pay good money to live here and I get nothing in return. I have been dealing with these issues for months now because no one has come out or gotten back to me as to when a maintenance man will be coming.I had to call emergency maintenance to get someone out here on a Saturday because no one was helping me solve this issue. **** from Emergency told me that its a plumbing issue and must be fixed during the week and I have gotten nothing in return since. This complex needs new management, and something has to be done about this. My supporting documents show multiple emails sent to Maintence to get this resolved since 9/12/22 and I still havent received anythinghelp.

  Customer Answer

  Date: 11/26/2022

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by DePaul Management Company regarding complaint ID ********.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in Leasing and apartment. I paid $2387.09 in money orders made out to the property management company on 6/20/22. I was told I could not see my unit until 5 days before I moved in but assured that if I was not happy with it I would have my money returned When I saw the unit on 7/27/22 there were a number of maintenance issues that I was promised would be addressed before I moved in 8/1/22. I sent the management company screen shots of the issues needing to be addressed and was told that the apartment was rented as is. I called the office after receiving that email and was told that the issues were addressed. I then come in on 8/1/22 to tour the unit before picking up my keys and the maintenance manager began calling around telling various workers to come fix the issues that I reported on 7/27/22. Nothing had been addressed. After deciding not to move forward with Leasing the apartment, the property manager gave me back the money orders I had paid back in June. The money orders were made out to the property management company so I was unable to cash them , deposit them or obtain a refund from the establishment where they were purchased. On 8/2/22 I returned to the property management office and the property manager told me she would get the money orders to the main office and asked me to send a confirmation email of where that Cashiers check could be mailed too. An hour after having that exchange, the property manager replied back to my confirmation email stating I have to go through Western Union to get a refund which takes 30+days. I spoke to a Leasing Agent at another property under the same management umbrella and was advised that in cases like this the money orders that are made out to the property Management company are deposited at the Headquarters/main office and a Cashiers check is issued. I am stuck with no place to live and no money. The regional manager refused to return my calls.