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Business Profile

Credit Union

Galaxy Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    11/22/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I have a signed legal document that my personal loan payment is deducted from my bank aft the 20th of every month and they took the money out 1 day prior and causes over draft fees which have not been refunded.

    Business response

    11/25/2024

    When contacted by Ms. **** on 11/22/2024 we took immediate action regarding the error that had been made as a result of a data conversion we had undergone.  We refunded the $30 fee to her share savings account at ******************, and then upon her request did an ACH entry to send the funds to her account at her other financial institution.

    We are very sorry that this error occurred and expressed that to Ms. **** when she contacted us regarding the error. All has been resolved on her account and the transaction file has been corrected on our system to keep this from reoccurring.

    Customer response

    11/25/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ****

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BBB Rating & Accreditation

A+

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Years in Business: 84

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

1313 Liberty St

Franklin, PA 16323

Visit Website
(814) 432-1207

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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