ComplaintsforTransworld Systems, Inc

Collections Agencies

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Customer Complaint:

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Initial Complaint
09/09/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have been calling me EVERYDAY for weeks now from local SPAM numbers to make it look like a local ordinary call. I finally answered yesterday, 09/08/2021 to tell them to stop. Well the lady rep demanded I tell her my bday and I told her no as I do not feel like sharing my personal information should suffice to her telling me her intent with contacting me! She would not share why she was calling other then that if I told her my bday she would tell me what the debt she was trying to collect was. I at this point was frustrated and told her I am at work and not to call me again as I will get in trouble as this is my company phone. Well, today a gentleman called at the same time as yesterday to harass me again after I told them not to just a day ago. I want them to leave me alone as I will lose my job if they keep calling. This is my formal CEASE AND DESIST. Numbers they have called from the last few days. **********************, ********** which none are registered to their business!
Business response
09/17/2021
September 17, 2021
Dear ******** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ******* ****’s complaint. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the above account, since the account validation materials relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy laws. These materials have been forwarded to the consumer. TSI has placed the referenced account in a restrictive status to prevent further collection activity in our office. It is TSI's intent not to have any further communication with Jeffrey Gill in reference to the above account. Please direct further inquiries to Anthony K**** at (**** ********.
We have taken the information the consumer has provided to us very seriously and appreciate your efforts in bringing his concerns to our attention. Let us state at the outset that it is not the policy or the practice of this company to engage in unfair, deceptive or misleading practices. Nor are such occurrences tolerated. Our employees are trained and are also regularly monitored for compliance purposes. Please assure the consumer that his comments have been thoroughly reviewed and have not been taken lightly. Should it be found that a collector violated TSI’s policies and procedures relating to the handling of this account, the collector will be disciplined and retrained regarding TSI’s policies and procedures.

With the supplied information being forwarded to the consumer, I consider this matter concluded.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/08/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I RECEIVED A LETTER FROM THIS COMPANY TRANSWORLD SYSTEMS INC SAID I OWE 58 DOLLARS TALKED TO A YG LADY *************************** WHO HAD A BAD ATTITUDE. EXPLAIN I DO NOT OWE ANYTHING. HAD TALK TO THE COMPANY SEVERAL MONTHS AGO THOUGHT THIS WAS SETTLED I PAID THE 24 DOLLARS DUE AND THAT WAS IT THE INS PAID THE REST. THIS IS RIDUCULES THAT THE OTHER COLLECTION AGENCY THAT HAD THIS ACCOUNT TOLD THEM THE SAME THING THEY WERE SUPPOSE TO SEND A EXPLANATION DID NOT RECEIVED INSTEAD SEND ME TO ANOTHER IGNORANT COLLECTION AGENCY. REPEAT I DO NOT OWE!!!!!!!!
Business response
10/08/2021
October 8, 2021
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ******* ******’s complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI has closed the referenced account in its system. It is TSI's intent to have no further communication with Lavonda Wright relating to this matter. Please direct further inquiries to **** ******** ******** ******** at *** ******** **, Suite ***, Franklin, TN *****.
We have taken the information the consumer has provided to us very seriously and appreciate your efforts in bringing her concerns to our attention. Let us state at the outset that it is not the policy or the practice of this company to engage in unfair, deceptive or misleading practices. Nor are such occurrences tolerated. Our employees are trained and are also regularly monitored for compliance purposes. Please assure the consumer that her comments have been thoroughly reviewed and have not been taken lightly.
Should it be found that a collector violated TSI’s policies and procedures relating to the handling of this account, the collector will be disciplined and retrained regarding TSI’s policies and procedures.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.

Very truly yours,
TSI Consumer Affairs
Customer response
10/15/2021
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

***************************
CONFUSE DOES THIS MEAN AS I HAD BEEN SAYING I DO NOT OWE THIS BILL THANK YOU
Business response
11/04/2021
November 4, 2021
Dear *** *******:
Transworld Systems Inc. (TSI) has received your follow up letter relating to ******* ******’s complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI has closed the referenced account in its system. It is TSI's intent to have no further communication with Lavonda Wright relating to this matter. Please direct further inquiries to **** ******** ******** ******** at *** ******** **, Suite ***, Franklin, TN *****.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/08/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
02/22/2021-I pulled a copy of my credit report and saw a new collection/chargeoff from TSI/940. I sent a letter to Transworld System Inc dated 02/22/2021 requesting a validation of the debt with no response.03/27/2021-I pulled a copy of my credit report and saw the account still reporting. I sent a 2nd letter, certified to Transworld System Inc *********** Fort Washington, PA ******* dated 03/28/2021. It was marked delivered on April 1, 2021. 04/30/2021-I pulled a copy of my credit report and saw account still reporting despite the company never validating the debt or responding. I sent a 3rd letter dated 06/01/2021 advising they were out of compliance and requesting the account to be deleted. 07/05/2021-I pulled a copy of my credit report and saw the account still reporting. I sent a 4th letter dated 07/20/21 advising they were out of compliance and requesting the account to be deleted. As of 08/31/2021, this account is still reporting and I have yet to receive a response.
Business response
10/08/2021
October 8, 2021

Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ***** ******** s complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
Please be advised that TSI is licensed by the Maryland Department of Labor License: *******.
The collection of the above reference account has been transferred to Transworld Systems Inc. (“TSI”) effective 08/31/19 and will no longer be serviced by *** ******** ********* ***.
TSI requested and has received validation information for the above account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account.
Please be advised, TSI has placed the referenced account in a restrictive status to prevent further collection activity in our office. It is TSI's intent not to have any further communication with ***** ******** in reference to the above account. Please direct further inquiries to John **** M****** at ###-###-####.
Please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above account on the consumer’s credit profile in a disputed status. Please be advised that we cannot effect a change to how any other company may have listed the above account on the consumer’s credit profile.

With the supplied information being forwarded to the consumer, I consider this matter concluded.
Very truly yours,
TSI Consumer Affairs
Customer response
10/29/2021
October 25, 2021

To Whom It May Concern:
I am in receipt of the “validation” information dated October 8, 2021. The documentation forwarded is very confusing and has inconsistent dates. Lease From 08/15/2018 Lease To 08/14/2019, Move In 07/15/2015 Move Out 10/20/2020 and Notice Date 10/20/2020. The statement provided:
“The collection of the above reference account has been transferred to Transworld Systems Inc (“TSI”) effective 08/31/2019 and will no longer be serviced by NCC Business Services Inc.
The supporting documentation with this cover letter has a range of dates for charges from 10/01/2020 – 10/29/2020. If the account was “transferred” as of 08/31/2019, how can a collection appear on my credit report more than a year after the alleged transfer date of the account which is also PRIOR to the alleged Move Out date. Additionally, the Move Out statement is sent to an incorrect address and does not specify who it came from.
Further, once I noticed the collection account on my credit report as of February 22, 2021, I immediately began sending letters to your TSI 500 Virginia Drive, Suite 514 Ft. Washington, PA 19034 requesting validation of this alleged collection with the below dates. All letters went unanswered.
TSI Validation 02/22/2021
Validation of Debt Estoppel 03/28/2021 (certified Mail ********************) ****** ********** 06/02/2021
****** ********** #2 07/20/2021
CFPB & BBB Complaint Filed 09/08/2021
Letter to ******* ***** ***** 09/20/2021
I made multiple attempts to contact your company in writing to validate this alleged debt you say I owe. Because you failed to validate the account within the allotted 30 days following my request, I demand you notify ********, ******* and ********** at the below addresses to delete this account from their records immediately.
********
PO Box ****
Allen, TX *****
********
**** * ** *
PO Box ****
Allen, TX *****
*******
PO Box ******
Atlanta, GA **********
**********
PO Box ****
Chester, PA **********
I appreciate your assistance with this request and look forward to your response.
Sincerely,
Business response
11/07/2021
November 5, 2021
Dear *** *******:
Transworld Systems Inc. (TSI) has received your follow up letter relating to ***** ********’s complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
We are currently processing this complaint and will begin our investigation shortly. I expect to follow-up with you on this matter within the next 30 days.
Please call if you have any questions.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/07/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
No knowledge of this account. Never received notice and need this removed immediately due to FDCPA and FCRA violations. Debt has not been verified or validated. Please remove at once. Strict violation of 15 USC ****g. REMOVE AT ONCE.
Business response
09/16/2021
September 16, 2021
Dear ******** *******:
Transworld Systems Inc. (TSI) has received your letter relating to **** *****’s complaint. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for your account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. Please direct further inquiries to Tiffany C**** at ###-###-####.
Please advise the consumer to complete the enclosed dispute/fraud packet and return to the address provided on the last page of the packet.
Please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above account on the consumer’s credit profile in a disputed status. Please be advised that we cannot effect a change to how any other company may have listed the above account on the consumer’s credit profile.
With the supplied information being forwarded to the consumer, I consider this matter concluded.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/07/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an account with *** ******** ********; then for appropriately, eight months my home landline stopped working due to *** ******** ******** equipment. I had a technician from ******** ************* check my landline and was told the issue was related to *** equipment. As a result, I called *** to report this issue, and requested a fix of this issue, and a refund but no resolve. Currently, my home landline does not work due to this issue.
Business response
10/18/2021
October 18, 2021
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ********* ********’s complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
Please be advised that the above-referenced account is closed in TSI’s system. It is TSI’s intent to have no further communication with ********* ******** regarding this matter. For any further inquiries on the above account, please contact *** ******** ******** at **** ****** ****. *****, Jacksonville, FL *****.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/05/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This complaint is NOT a request for verification or validation. This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question. Failure to respond and provide strict proof of contract will constitute your tactic agreement that that you, (******************************* ) AND (TRANSWORLD SYSTEM INC) are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and Federal Trade Commission, and file a police report against you for harassment and invasion of privacy.
Business response
09/14/2021
September 14, 2021
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ******* *****’s complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
If the consumer claims this balance does not belong to him, is fraud or identity theft, ******* ****** ******* needs to interview the consumer. Please have the customer call ******* ****** ******* at ###-###-####.
TSI requested and has received validation information for the consumer’s account. Enclosed is the validation information relating to the above-referenced account. For any further questions regarding the above account, please contact Alexis J******** at ###-###-####.
TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of account ******** **** on the consumer’s credit profile in a disputed status. TSI cannot affect a change to how the creditor or any other company may have listed the above account on the consumer’s credit profile.
Please have the consumer complete the enclosed fraud packet. TSI also requests the consumer to provide a copy of police report. Please send these documents to Transworld Systems Inc. (TSI) at P.O. Box 15618, Wilmington, DE 19850.

Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/03/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had surgery at *** Hospital in Springfield, MO in January of 2021. I was told I would have to pay a set amount of money upfront before having surgery, to pay for what the insurance company would not cover. I paid that amount so I could schedule surgery. Fastforward to August of 2021, I get 5 collections related to billing by *** ****** for my surgery. Nobody ever contacted me about the bills, I never received the bills in the mail, and I called them to try to make it right and pay the bills, and I was told that the accounts would not be removed from collections, even though *** ****** is clearly liable for these bills not getting paid. This would be a different situation if I hadn't offered to pay the bills to correct their mistake, but they still refuse me the ability to make it right. So I would like to report them for destroying my credit, that I have worked tirelessly for years to repair, and refusing to correct their mistake. This collection agency is at fault as well.
Business response
09/17/2021
September 16, 2021
Dear ******** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ******* *******’ complaint. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the above accounts, since the account validation materials relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy laws. These materials have been forwarded to the consumer. Please direct further inquiries to Lita H**** at (**** ********.
Please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of accounts ********-***** and ************** on the consumer’s credit profile in a disputed status. In addition, TSI has not reported account ************** on the consumer’s credit report. TSI cannot affect a change to how the creditor or any other company may have listed the accounts on the consumer’s credit profile.
With the supplied information being forwarded to the consumer, I consider this matter concluded.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/02/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company put a collection account on my credit without ever contacting me and then responded to my dispute by STILL not contacting me, only saying that it was a health care bill. This is 100% fraudulent, either on this company's part or on the provider who sent it to them because I have no-deductible health insurance and no outstanding medical bills. Either they are trying to collect a fraudulent bill that simply needs to be submitted to insurance correctly, or they are trying to collect a bill that doesn't belong to me. Either way, it's their client they need to sort out, not me, and I will continue to fight this until they correct my credit report.
Business response
09/10/2021
September 10, 2021
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ******** ******i’s complaint filed with the Better Business Bureau serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI has requested validation information for the above account, since the account validation materials relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy laws. We will forward any materials we receive as a result of our request directly to ******** ******* for her review and consideration. For any further inquiries on the above account, please contact Donna M***** at ************.
TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of account ******** **** on the consumer’s credit profile in a disputed status. TSI cannot affect a change to how the creditor or any other company may have listed the above account on the consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/02/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Transworld systems acct # ******** was put on my credit reports for $303. I am not in a contract with them and have requested verification in 2020 on 03/05/2021 and 08/2021. According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), they are required by FEDERAL LAW to verify - through the physical verification of the original signed certified consumer contract and chain of ownership - of any and all accounts they request to be reported on a credit report. I demand to see a copy of the Verifiable, Validated Proof (an original Consumer Contract with a wet-ink Signature on it, copies of copies are not Validation and by Law are not considered proof), that you have on file for the account listed above. If you are unable to provide the request I ask you to delete the invalid information from my reports.
Business response
09/09/2021
September 9, 2021

Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ********* *******’ complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
On 3/18/21, TSI mailed validation documents to the address provided by the client as a good address for the consumer, the same address contained within this complaint, no mail returns were received.
TSI requested and has received validation information for the consumer’s account. Enclosed is the validation information relating to the above-referenced account. For any further questions regarding your account, please contact Alexis J******** at ###-###-####.
TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of account ******** **** on the consumer’s credit profile in a disputed status. TSI cannot affect a change to how the creditor or any other company may have listed the above account on the consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.

Very truly yours,
TSI Consumer Affairs

Customer response
10/21/2021
Complaint: ********

I am rejecting this response because: I was not occupying the residence listed in November/December of 2018. Please provide a breakdown of alleged charges with corresponding dates as I have been in contract with *** at another residence when these charges allegedly accrued. This is not fraud this you you trying to collect a debt you can not verify to be min. With that. I demand this error be deleted from my credit report.

Regards,

*********************************
Business response
11/04/2021
November 4, 2021
Dear *** *******:
Transworld Systems Inc. (TSI) has received your follow-up letter relating to ********* *******’ complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the consumer’s account. Enclosed is the validation information relating to the above-referenced account. For any further questions regarding the consumer’s account, please contact Alexis J******** at ###-###-####.
TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of account ******** **** on the consumer’s credit profile in a disputed status. TSI cannot affect a change to how the creditor or any other company may have listed the above account on the consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.

Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/01/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The following accounts Requiring Immediate Removal from all 3 credit bureaus: TransWorld with Account ******** for a debt you claim I owe of $387 that is reporting as a Collection/Charge Off
Business response
09/29/2021
September 29, 2021
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ****** ********’ complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the consumer’s account. Enclosed is the validation information relating to the above-referenced account. For any further questions regarding the above account, please contact Brenda R****** at ###-###-####.
TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of account ******** **** on the consumer’s credit profile in a disputed status. TSI cannot affect a change to how the creditor or any other company may have listed the above account on the consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs

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