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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I started getting a ridiculous amount of emails from TRC telling me that This is just a reminder that you have been invited to join the *** Member insiders community, an online research panel that will give **************** the opportunity to see the health care world through your eyes and better serve you. I have no issue with an email or two but this company sent 10 on Monday and then starting at 12:55 AM last night I received 8 more all through the night ending at 6:59 AM. I could not sleep because of the constant pinging of my phone and ended up with a migraine early this morning. I have a son in the active Military and do not like to shut off my notifications because I never know if he may have to contact me in an emergency. I am very reluctant to contact a Company with that type of harassing tactics. I am worried it is some type of scam. Thank you for any help I can get to resolve this frustrating issue!****** (*****) ***** *************Business response
05/10/2022
Dear **************,
Thank you for bringing this matter to our attention. We looked into it and it appears there was a glitch in the program we use for sending reminder emails. Instead of sending 1 reminder it sent multiple reminders. We are putting extra quality checks in place to make sure this does not happen again. In addition, we have added you to our do not contact list so you will not receive any additional emails from us. Please accept our apology for this error. We have also emailed you a ********* gift card as a small gesture and we thank your son for the service to our country.
Rich R*********
TRC' President
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.