Business ProfileforToll Brothers, Incorporated

My dream home purchase has turned into a nightmare and I feel completely taken advantage of, lied to repeatedly, and left to face an impossible situation potentially losing all of my 80K in earnest money for a new home.  We purchased a home at *** ***** at *** **** in Duvall, Washington.  While knowing the home was likely overpriced, we were told by sales manager that if the house did not appraise that Toll Brothers would work with us and lower the price to close the sale.  We have experienced quite the opposite.  Our home sold to us for 90-100K more than two of the exact same model/floor plans that closed on their homes with the last few months.  The appraisal came up 55,000 below the contract price despite only 11,000 in upgrades.  Toll Brothers is adamant that they will not honor the appraisal and insist we pay the contract price, despite our lender no longer approving our loan amount due to the low appraisal.  I even spoke with the Vice President of Sales, on 7/12/23 over phone and he was refused to lower the price of the home to match the appraisal.   Our contract is extremely unfair and offers no buyer contingencies or appraisal protection.   We have been completely taken advantage of and there is no other explanation than pure greed.  They refused to help us close on the sale based on appraisal value price which would still be 50k more than the exact same floor plan that closed recently.  Toll brothers is squeezing us to pay the appraisal gap of 55k.  They won’t even try to meet us half way. Toll brothers has been apathetic and cruel throughout the process.  They don’t even care about the impact on buyers when situations like this arise. I told the VP he needs to understand sales agents are making false promises.  That’s dishonest and unethical and I hope no other family has to experience what we are going through.