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Business Profile

Maxillofacial

The Facial Surgery Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Maxillofacial.

Complaints

This profile includes complaints for The Facial Surgery Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Facial Surgery Center has 3 locations, listed below.

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    • The Facial Surgery Center

      1211 S Main St Greensburg, PA 15601-5319

    • The Facial Surgery Center

      6545 State Route 819 Mt Pleasant, PA 15666-2665

    • The Facial Surgery Center

      6545 State Route 819 S Ste 100 Mount Pleasant, PA 15666-3503

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the ** for my servers TMJ issues. Waited 3 months for an appt and took a day off work to **ive as this was the first ********** I have seen out of my county. I brought my previous X-rays and MRI. The ** were unable to get their computer to read the cds and decided to talk/feel the jaw disorder. The ** advised a diagnosis one for each jaw and recommended a college for my problem and was to give me a referral. I then ask for a specific copy of my disorder and recommendations and was hurried out to be waiting on a call regarding referral. My insurance denied paying for the consultation due to the previous routine dental cleaning. I called the business and asked for a copy of what occurred and if they couldnt find a referral to just give me the type of ********** that I could look for. I called multiple times and multiple people people were supposed to get back to me which never did. I received the second bill in the mail and called and asked for a form to request my medical records. I completed the form and mailed back. I have not received a copy of the diagnosis and recommend treatment. During that time, I wrote a negative ****** review with my experience and advise that I would be contacting the BBB on the medical record request. I advised that I would pay them five dollars until the situation was resolved so that my account would go into collections. I received a bill that my payment was 120 days past due and now going to collections. I dont mind paying it. I just want a copy of the diagnosis and what type of ********** and I gonna do next. I Have tried multiple times to resolve the issue with no luck.

    The Facial Surgery Center is NOT a BBB Accredited Business.

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