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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Never received merchandise and when coontacted, they gave me another tracking number and still have not received my merchandise.Customer response
01/23/2024
from: <[email protected]>
Date: Mon, Jan 22, 2024 at 2:07 PM
Subject: Message from BBB.org
To: <[email protected]>
The company has sent me the merchandise, they said that it was a mix up. So I would like to withdraw my complaint against them. Spreadshirt
**** **** ***** ****** *************************Initial Complaint
11/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
before buy into people already trying to make use site to scam you. what a day.
Business response
11/14/2023
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********, I am sorry to hear the customer is having an issue with registering their account.We do not have a previous email from the customer, so we have reached out to the customer via their email to address this further and get their account registered to sell with us.
Please let me know if there are any further steps I need to take,
Sincerely,
Spreadshirt Customer ServiceInitial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I canceled an order for around $50 in June. My shirts were sent back to the facility. I have made multiple attempts via email to find out where my refund is and have only been given generated responses and feel taken advantage of. I attached an email screenshot of my messages that have gone ignored.Business response
08/30/2023
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********* I am sorry to hear the customer did not receive our replies to their emails, as I do show that each email received by the customer was replied to within 1 business day of receiving the email.Additionally, the customer sent an email on 8/28, which we replied to on 8/29. We have not received the package back from the shipping provider, as the tracking for the order shows it is not received to our facility. However, with the email received by the customer on 8-28, we already processed a refund for the order. The refund should post back to the customer’s payment method within 2-4 business days.
Please let me know if there are any further steps I need to take,
Sincerely,
Spreadshirt Customer ServiceCustomer response
09/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Not only have you not received my refund, as shown in the prior complaint I did not receive a response when I emailed multiple times. All I want is my money.Regards,
******* **********Initial Complaint
05/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchase a T-shirt via online on Friday May 5th at 11:00. ***** ** ***************** After receiving the confirmation email o noticed that the design was wrong so immediately called and emailed the company. The call and email were done in less than 5 minutes after the purchase was done. At 12:26 I received an email from Kayla from “customer service”, letting me know the tshirt was already in production (false as my shipping was schedule for the end of May), and it is imposible to change the design at that point because the shipping ticket was created…. Kayla suggested: “If you aren’t satisfied after received the order please contact us again”… She knew the order was already wrong! What a horrible service…Business response
05/22/2023
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********, I am sorry to hear the customer needed to change the order, but it was not possible when they contacted us.
Spreadshirt boasts some of the fastest production times in the industry and it is often the case that once an order is submitted it will enter our Production process and once this has happened, we are unable to make changes to the order. I do show the order in question entered our Production Process within a few minutes after ordering and was shipped out the same day it was ordered.
Unfortunately, the order could not be changed before it entered production or was shipped out, but we are happy to assist you, as I see the wrong numbers were ordered. Typically, we do ask that you wait until the order arrives, incase a different size is also needed, but we can process a request for you now.
We have processed a Store Credit for your order, so you can replace a new order with the correct design and numbers. You will receive an email with your Store Credit code to use in the checkout when re-ordering the correct item. Once you receive the first shipment, then you can keep it and your new order would then ship out once it is submitted and created for you.
Please let me know if there are any further steps I need to take,
Sincerely,Spreadshirt Customer Service
Initial Complaint
02/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered 8 shirts. All were defective, all different lengths even though they were the same size, decals faded. I called Friday afternoon at 3:00 my time, 4:00 their time. I received them and their automated recording said they were "closed". I emailed on Saturday and received a response that said to do everything online. I did that and it said nothing could be exchanged and a refund could only go back to their site. I called both Spreadshirt's numbers at 1-800-381-0815 and 608-724-832-1993 on 2/20/23 at 9:00 and 9:15 and both recordings again stated they are "closed". My order number is ***************** and the total for the order was $234.71 under Mike Ring. I would like a refund to my original payment method, not a credit to their store which is only what they offer. Thank you.Business response
02/22/2023
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********, I am sorry to hear the customer is not happy with the order they have received.
We were out of the office on Monday when the customer tried to call us due to the holiday. In viewing the order, I do show the customer reached out via email as well and our Service Team was able to assist the customer through email on Tuesday when we were back in the office. The customer will be refunded for their order, which should post to their original payment method in the next 2-5 business days.
Please let me know if there are any further steps I need to take,Sincerely,
Spreadshirt Customer ServiceInitial Complaint
12/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a custom t-shirt in August 2022. It is now December 2022 and my order has still not arrived. The company has not sent me any information about shipping or tracking.Business response
12/16/2022
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********* I am sorry to hear the customer has not received the order. We do not show any contact from the customer about their order previously to our Service Team through email or phone.
We have sent the customer some options to the email they have provided to help resolve the issue with not receiving their order and offer options to reproduce or refund the order for them.
Please let me know if there are any further steps I need to take,
Sincerely,
Customer ServiceCustomer response
12/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
****** ***************Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order for a sweatshirt and a t-shirt and neither ever arrived. The order number is *********Business response
11/28/2022
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********* I am sorry to hear the order has not been received.
In reviewing the order details, we do show the order was placed on 5-19-22 and we have no details of prior contacts from the customer regarding the order not being received. We have emailed the customer directly to offer solutions for their order, either to reproduce and reship the order or provide a refund. We hope to resolve this issue with the customer directly.
Please let me know if there are any further steps I need to take,
Sincerely,Spreadshirt Customer Service
Customer response
11/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
06/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a shirt and a sticker from Spreadshirt and the quality of both are extremely poor due to the bad cotton and the pixelated print. Quality control should have checked for the pixelated photo and render the photo as a vector image to avoid pixelated prints. As for the cotton, the shirt is made in Haiti and it doesn’t feel or look like Champion branded shirts sold here in America.Business response
06/13/2022
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********* I am sorry to hear the customer is not satisfied with the items received.
In viewing the order, I do show the customer ordered a design uploaded by a Designers from our Community. We do not alter the designs uploaded to our site by our customers or Designers. Additionally, it does appear this design was created to have this affect when printed. I do show the customer used our online Return Center to request Store Credit for this order and our Service Team has processed this request based on the customer’s selection within our Return Center.
Please let me know if there are any further steps I need to take,
Sincerely,
Spreadshirt Customer ServiceInitial Complaint
06/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed my first order 5/9/22 for our small business. We were suppose to have them before a huge event on 5/28. Our (first) shipment shows it arrived at a shipping facility on 5/14 and hasn't moved since. On 5/23 I emailed customer service asking for assistance with my order. After multiple emails, realizing my order has been sitting for 10 days, they decided to ask me if wanted a refund or if I wanted to re order. Giving them the benefit of the doubt, and thinking it was a one off situation... I re ordered. It's now 6/9. I reached out again? Because my order is still sitting and I've never received it. It AGAIN, Is showing its sitting at the same facility. When I reached out to customer service, they did not address my issues. Instead, giving me a generic response and explaining that I could try for a return/exchange up to 30 days after I receive my order. The problem is actually GETTING THE ORDER. I still havent recieved either order from this company. The fact they make you jump through this many hoops is horrible. All I want is money back and to be done with this company. $145.81 it was I spent for 6 customized shirts for our business. Please refund my money so I can take my business elsewhere.Business response
06/13/2022
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********* I am sorry to hear the customer has not received the order at this time.
In viewing the order, I do show the first shipment was delayed by the postal service for delivery and we processed a reprint for the customer, as requested. The tracking for the original shipment has updated and shows it was delivered to the customer on June 9th: **************************************************************************************************************************************************
Additionally, the second shipment is on its way still, as the tracking has an estimated delivery of June 15th, ***************************************************************************************************************************************************If the order is not received by this time and the original shipment has also not been received, then please contact us, so we can further assist you with a refund for the items.
Please let me know if there are any further steps I need to take,
Sincerely,
Spreadshirt Customer ServiceInitial Complaint
05/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged from this company of 49.42 for an order I have never ordered and someone used my card on this site committing fraud. I am having a hard time getting my money back. I cancelled my Amex debit card because of this. I would never order from here i can't afford that for a sweatshirt or whatever it is. I just want my money back.Business response
05/31/2022
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********, I am sorry to hear the customer received a charge for an order they did not place.
In viewing our order details, I do show an order was submitted under the customer’s name, but do not see a record of the customer contacting us about the charge they received on their card. At this time, the payment is listed as Charged Back, so the customer’s credit card company has refunded the charge for the customer.
Please let me know if there are any further steps I need to take,
Sincerely,
Spreadshirt Customer Service
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Get a QuoteCustomer Complaints Summary
13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.