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Business Profile

Theatre

The Palace Theatre

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  • Complaint Type:
    Product Issues
    Status:
    Answered
    Not able to buy tickets for a concert on the actual Palace Theatre website. Clicked another website that appeared to be the Palace Theatre and ended up buying 3 tickets from City Tickets On Line for a total of $257 and the face value of the ticket is $28 each. City Tickets claim they sell tickets at the market value; however, tickets at the Palace Theatre do not have that high of a market value. I called and talked to someone at the Palace Theatre about my experience and he said that it was insidious. My desired outcome for this complaint is a refund for the difference in cost I paid for 3 tickets for a total of $257 and the face value of 3 tickets at $28 each plus tax and service charge. In addition, rectifying their website so that tickets can be bought from the Palace Theatre so that other consumers don't have the same experience. I've uploaded the tickets which show a face value of $28.00 as well as my credit card statement showing the charge of $257.54.

    Business response

    06/28/2022

    I apologize for the delay in this reply, re your letter April 26, 2022 from ***** ********, ID ********.  The website www.CityTicketsOnline.org has on its homepage “Resale Prices may be above or below face value”.

    https://www.cityticketsonline.org/

     

    When customers DO use our own URL, www.thepalacetheatre.org , they can buy tickets online to most all of our events or find a ticketing link for an event listed on our schedule page for direct sales to a few regional organizations which conduct their own sales.  As you are likely aware, third-party re-sale ticket sites are legal in PA and totally outside a venue’s control to enforce fair pricing.  Many people do not type in our correct URL or click a link in a Google search, and instead get a Palace Theatre in Texas, Manchester VT, Canton OH, Stamford, CT, etc., and think they cannot find tickets for our events in Greensburg, PA.  Using a direct link to a Performing Arts Center for any live event always ensures fair pricing for events it hosts.  We regret that we cannot adjust a sale made outside of our own ticketing system; the patron bought through City Tickets On Line, per your complaint.  Our marketing team takes great care to ensure our events are listed for sale directly through our website, and we maintain box office hours six days a week by phone at ###-###-####.  Had the patron contacted our box office prior to purchasing through a reseller, the confusion with the URL could have been readily identified.

     

    Please feel free to expedite any future complaints by sending to me directly at this email address so I may more promptly “Respond to this Complaint” online.

     

    Thank you,
    Teresa

     

     

    Teresa B******* 

    Director of Operations & Programming, The Palace Theatre | Westmoreland Cultural Trust 

     

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