We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Your Bath & Kitchen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Contracted with *********************** of Your Bath and Kitchen to replace shower and toilet 2. At the end of their work my toilet leaked and caused ceiling water damage 3. *********************** hired a plumber to fix toilet. Mold had formed on basement ceiling Plumber found Your Bath and Kitchen failed to put a seal between toilet and floor allowing significant leakage and mold 4. Asked ******* to cover cost as it was their failure to install seal that caused damage 5. ******* unresponsive 6. Want Your Bath and Kitchen to cover cost of repair in amount 216.25

    Customer Answer

    Date: 10/30/2023

    End complaint ******** as it is resolved.

  • Initial Complaint

    Date:08/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid close to $10,000. For a kitchen remodel. Under lament glue is letting loose. Have called, emailed to no avail. Just asking to have project repaired.

    Business Response

    Date: 08/31/2023

    We are aware of this issue, we are gonna fix this issue as the glue came lose, we just have to cordinate a time with them

  • Initial Complaint

    Date:02/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with them in April 26, 2022 for two bathroom upgrade to include two shower conversions, granite counter tops in both bathrooms and kitchen. Redo doors and draws in both baths and kitchen with new hardware and soft closing drawers and doors. New luxury vinyl floors both baths, kitchen and dining room . Down payment oh $23,950 on April 26 , 2022. On May 11, 2022 check for $8968.00 to upgrade to Quartz countertops. On August 5, 2022 check for $11,699.00. Work was done sporadically through September at which time they were to complete the job and another check for $12,450.00 which was Full Payment. All but ten percent was completed in September. I have tried to contact them by phoning and messaging and visit to showroom I was told that they would contact me on January 3rd of 2023. Then when that didn’t happen, I was told he was working on the schedule. No work has been done since September. What’s remaining is doors for kitchen lazy Susan, backsplash for kitchen, transition strips, replace bathroom mirror, quarter rounds need work, backsplash in both bath rooms need sealant and five drawers in kitchen need slow closing drawers like ALL the other ones.

    Business Response

    Date: 03/01/2023

    we are getting her scheaduled to wrap up service issues

  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your Bath and Kitchen renovated my kitchen. We had a disagreement if the trim should be included in the original contract. I consented to signing another contract to add the trim, which was paid in full on 12/10/21. I was told it would only take a few weeks to get the materials and they could complete the work. I waited until after the New Year to reach out and check on the status. I talked with the contact several times and was told the material was in and he would get back to me to schedule the install. I kept calling and finally found out my contact was no longer employed by Your Bath and Kitchen. Then I started to try and contact the owner Greg C*********. As I have experienced in the past, he did not pick up my calls so I left a messages, but like before he did not return my phone calls. So I started blocking my number when I called and he picked up. The first time he said ****** was working in the area and should be able to complete the work soon. On a subsequent call when I asked when the work would be done he said "I'm not inclined to do you any favors for the way you treated me". Frankly, he was very unprofessional from the moment he had my deposit on our original work order. Now he even ignores my blocked calls and still has not gotten back to me about when he will complete the work. I would like the work completed by the end of October.

    Business Response

    Date: 10/12/2022

    This job was completed long time ago, he wants to add extra trim work witch is not on the contract. We will be in touch with this customer to let them know..

    Business Response

    Date: 10/28/2022

    his check will be mailed out this week

    Customer Answer

    Date: 11/13/2022

    No, I have not received the refund check from Your Bath and Kitchen as they promised.

  • Initial Complaint

    Date:07/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered a contract with Your Kitchen and Bath in October 2020 to have new countertop and backsplash installed. Two weeks later the countertop was installed. I then selected the backsplash and called contractor to inform choice selection. Weeks go by and no further communication took place. Contractor states that due to covid that there are supply issues. Bottom line: It's August 2022 and my backsplash has still not been installed. I even bought the backsplash materials. I am deeply regretful that i chose this company.

    Customer Answer

    Date: 07/28/2022

    The last phone contact I had was in May 2022. Since that time I have left messages,but no return call. I am a very unhappy camper, but I don't think anyone cares.

    Business Response

    Date: 08/14/2022

    This job has been completed and the customer was happy and satisfied

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company performed a kitchen remodel for me in April with MANY issues encountered during the month-long project (when I had no sink.) At the conclusion of the job, there were outstanding warranty issues (damaged cabinets) to be completed. Last Friday, July 8th, at 8:45 pm, the garbage disposal that they installed FELL OFF .. it was not installed (tightened) properly. When I contacted the owner, Greg, he advised that they could not repair for me over the weekend. I told him that I could not be without a sink that long and that I would hire a plumber on Saturday. His response was to say that he would not pay for that, that "BBB ain't gonna do nothing", and that "once my plumber touches that, your warranty will be void." This man is VERY difficult and I am concerned that he will use the plumbing issue to try to void the overall warranty of the project. The written warranty states "Your Bath and Kitchen provides limited lifetime warranty on all manufactured products for as long as the buyer owns the home from the date of its completion. Your Bath and Kitchen offers one year warranty on all plumbing that we install."At this point, I am not interested in pursuing reimbursement for the plumbing issue, but want the remaining warranty work - replacement cabinets - to be completed.

    Business Response

    Date: 07/12/2022

    Your Bath & Kitchen doesn’t work on weekends, this lady called me Friday night the 8th at 9pm and threatened us then sent me a text stating if we don’t get there over weekend that she was gonna complain to BBB, We offered to fix on Monday and she we fused. If she had someone else fix it that’s her problem now and her warranty is now void. This matter is closed and we will not respond to any other correspondence to this matter….

    Customer Answer

    Date: 07/12/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    It us unacceptable that they can simply 'close' the matter.  I would like to discuss personally.


    Regards,

    ***********************

    Business Response

    Date: 07/19/2022

    As you can she lied as the warranty is still in motion, and whats the penalty for lying on forms??

Your Bath & Kitchen is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.