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Business Profile

Plant Nursery

Daniel's Lawn and Garden Center

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    07/11/2022

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    My husband and I attended a Lawn and Garden expo at ******** in PA on 3/27/21 where I purchased a hot tub from Daniels Lawn and Garden Center for 10,238. w/a down payment $500. serial #******************* with 80 jets sits 8 people Hot tub delivered to my home did not have matching serial #************** this tub has only 58 jets. sits 6 people delivered April 2022.I am seeking replacement of hot tub originally purchased.

    Business response

    08/09/2022

    July 18, 2022 
    Dear ******** ******* 
    I received your complaint from **** ******* ID ******** today and would like to dispute it. 
    **** ******* purchased at the ******** Home Show in Pa. on 3/27/2021 a *** ******** Whirlpool Hot Tub made by **** ***. The extra features in this spa included ozone *********/uv system with the ******** blower system. The cost of this unit was $10238.01 plus tax. Attached is the signed contract by **** ******* and photo of the *** **** ******* purchased. The *** with the ******** 10 jets added has a total of 59 jets. Since this tub has a lounger it seats 6 people. 
    **** **** in 7x7 or 8x8 spas does not manufacture an 8 person hot tub or have a tub in this size that has 80 jets. At the ******** Home Show we feature 6 tubs and this tub *** was the most theraphic and had the most jets. 
    Daniel's Lawn and Garden Center delivered to **** ******* residence in Effort, Pa. in April of 2022 along with installing a hot tub pad for her at the same time. **** ******* still owes $349. The *** she ordered was the one she received with the additional features. 
    **** ******* attended the the ************ Home and Garden Show in Oaks, Pa. in Feb of 2022 and was shown the *** she was getting at this show. Regarding the *** serial number she received was accurate ************ is accurate. There is not such a serial number of ****************. That is her credit card number for the deposit taken. See 
    the attached invoice. Next to that number is her expiration 3 digit number of her credit card. All **** serial numbers will have make of model then year and then the month. The reason why *** serial number was changed to another *** serial number originally **** ******* wanted her *** delivered in the fall of 2021 then she changed her delivery to the spring 2022. We sold that *** Hot tub and ordered a brand new one that came in Feb. Check the serial number model *** year 22 month 02 Feb. 10076. 
    In conclusion **** ******* received the tub she ordered. She saw it twice at time of purchase and at the ************ Home and Garden Show in Oaks Pa in Feb. of 2022. At the ******** Show the *** tub had the most jets. **** **** does not make an 8 person tub with 80 jets in 7x7 or 8x8 tubs. 
    If there are any other questions or documents you need feel free to contact us. 
    Have a nice day. 

    Sincerely yours, 
    Stewart S****** 
    Daniels Lawn and Garden Center 


    Customer response

    09/13/2022

    Hot tub delivered is wrong one purchased.  Do I continue to pay company.  I have not used tub, nor have I filled with water

    Business response

    10/28/2022

    September 24, 2022 

    Dear ******** ******* 

    I received the complaint letter from you dated September 19, 2022 regarding ********* ******* ID ********. I would like to dispute the claim again. 

    The hot tub **** ******* received in April of 2022 at her residence is the same *** ******** Whirlpool she purchased at the ******** Home Show in Pa. on 3/27/2021. 

    On July 18, 2022 I sent a detailed letter with documentation regarding this complaint to the Better Business Bureau. In this letter I attached a signed contract by **** ******* detailing the *** she purchased and the added features she received on the tub delivered. Also I sent a copy of a photo what the 471 tub looked like. If you need these attachments sent to you again let me know. **** ******* saw the tub she was going to receive at the time of purchase in March 27, 2021 and at the **** Home Show in February of 2022. I received a letter that will be attached from the Better Business Bureau dated Aug. 19, 2022 thanking me for my cooperation in responding to the complaint in a timely matter. With a note stating the case will be closed. 

    I have reached out to **** ******* several times to give her a spa orientation and to show her how the hot tub operates and its features. She has not accepted my offer as of yet. 
    I communicated with her again last week to offer my assistance with a hot tub orientation. I told her that you can not see the spas features unless you fill the hot tub up with water and turn the electricity on. 

    In conclusion as I stated in this letter and the letter I sent to the Better Business Bureau on July 18, 2022 the hot tub **** ******* ordered on March 27, 2021 is the same hot tub that was delivered to her residence in April of 2022. As I told her several times I would be more than happy to give her spa orientation so she can see how it operates and the various features on this unit. 

    If you have any other questions or need any other documentation feel free to contact us. 

    Sincerely yours 

    Stewart S****** 
    Daniels Lawn and Garden Center 

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Contact Information

1457 Sumneytown Pike

Harleysville, PA 19438-1136

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(610) 287-9144

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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