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Business Profile

Sporting Goods Retail

Sports Unlimited, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ******* has not shipped. When you fill out the contact form on their website, the email bounces back as non-deliverable address. Left multiple messages because no one answers the phone.just cancel the order and refund us please! Attached is where the charge cleared my bank!

    Business Response

    Date: 10/13/2022

    Good Afternoon **** 
    Thank you for reaching out and letting us know about this. As of today the customer has been refunded in full. There was a delay in production which was why it did not ship. I have also emailed the customer directly that the refund has been processed back to the original form of payment and it will be reflected on their credit card statement.

    Thanks!

    Jason T***********
    Sports Unlimited
    346 Godshall Drive
    Harleysville, PA 19438
    Phone ************
    www.SportsUnlimited.com

  • Initial Complaint

    Date:07/18/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company advertised free 2 day shipping but still charged me $7.99 for shipping. I contacted them and even sent them a screenshot of the website where is states 2 day shipping is free and they refused to refund me.

    Customer Answer

    Date: 07/26/2022

    Claim # ******** has been resolved. The company refunded my shipping charges.

    Thank you

    *********************************

  • Initial Complaint

    Date:06/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I puchased over 700 dollars' worth of items from Sports Unlimited. The items were not sent to me. I e mailed and got no response from the company. I tried to call them but their listed number is a scam; it was NOT their business but a # for ** ******.

    Business Response

    Date: 07/28/2022

    Good Morning ****

    When the customer placed his order we emailed and left voicemails that the item he ordered was on back order unfortunately. So we were reaching out to see if he wanted to wait or for us to refund. However, the customer did not return our requests. As of July 7th we have refunded him in full. 

    If anything else is needed please let me know

    Thanks!

    Jason T********
    Sports Unlimited
    346 Godshall Drive
    Harleysville, PA 19438
    Phone ###-###-####
    www.SportsUnlimited.com

Sports Unlimited, Inc. is NOT a BBB Accredited Business.

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