Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car parts were ordered 6 months ago and the items were never delivered.I have attempted to contact ***** multiple times and have not received any response.

  Customer Answer

  Date: 11/22/2023

  ***** contacted me after I told him that I was filing a complaint with the BBB. The very next day I received the items I ordered. Please discontinue this complaint.

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a set of fender flares on August 18th and have been ghosted. No updates on estimated time of arrival or if the order is even fulfillable. I have emailed, called, and text with zero response. I will be pursuing a refund and going with an alternative option.

  Business Response

  Date: 09/29/2023

  September 28, 2023

  This happens to our business so often.  We try to check on orders and don't hear back.  After being put off from this supplier and finally learning they discontinued these fender flares, we found another supplier.  These don't come painted, but customer wants pics of them.  Hopefully we can help him.  A nice guy.  

  Thanks, 

  Burtman Industries 

  Customer Answer

  Date: 09/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of automotive tail lights from Burtman Industries for $175 on Oct 15 2021. The product arrived in August 2022, and the product was not what was ordered. I contacted Burtman Industries to return the product and get a refund, and was told to forward the product to a new customer that had ordered them. I shipped the product to the new customer (in Hawaii) via the least expensive shipping method, and the shipping cost was $178.93. I have contacted Burtman Industries over 10 times for the refund, and have not received a response or a refund yet. I am requesting a refund of $353.93, which is the purchase price and the cost of shipping the product to the new customer. The uploaded documents are the shipping receipt to the new customer, and the original purchase invoice from Burtman Industries for the lights and other products.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 5 2022 purchase $1554.96 for exhaust parts. Transaction ID: *********** June 14 2022 purchase another $549.99 for exhaust parts. Transaction ID: *********** Only received part of my order.Doesn't return my phone calls or Texts.I am out over $1000.00 dollars.

  Business Response

  Date: 04/12/2023

  April 10, 2023

  We spoke to the phone customer last Wednesday.  We told him about the stocking/manufacturing issues we've been dealing with.  Our factory promised our customer would receive the final pieces of his order in a week to ten days.

  Thank you, 

  Burtman Industries

  Customer Answer

  Date: 04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a ********* grille for my 2006 ******** *** for $455 from Burtman Industries on April 1, 2019 knowing there was an estimated lead time of 12-14 weeks. After 33 weeks, I emailed ***** in which he stated he would check. I already thought it was poor customer service as the date was over double the lead time stated on his website and he does not keep in touch with his customers. 1 week later I emailed again as he did not get back to me and requested a refund. At this point he said he is waiting to hear back from the factory and blamed his lack of responsiveness to how many texts he has to get to as he included a pic of his phone... 2 weeks later, I emailed again to no response. Another 2 weeks later I emailed and again requested a refund by the end of the week at the latest. Same day he responded back only that he is waiting to hear from Japan. A few weeks ago by with no update and again I ask for a refund. ***** emails me back only that he is waiting to hear from his guy in Japan and says the guy is stuck at home babysitting his kids.. also says the part is custom made and not returnable but he has another guy interested in the grille and is willing to refund me. I never received the refund. I contacted him a significant time later to resolve this and no response. 1 month later emailed again to no response. 3 months later emailed again to no response. This has been one of the worst purchase experiences I've ever had. I need the money refunded ASAP as I have not received one or the product and ***** has basically kept my money for years.

  Business Response

  Date: 02/24/2023

  2/24/2023 

  We've been in touch with above customer a couple times.  He received his refund on 2/20/23.  We offered other products that in the future, he can order without custom lead times and especially not made overseas.  He said he'd keep us in mind.  

  Thank you, 

  Burtman Industries 

  Customer Answer

  Date: 02/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  
  

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************* of Burtman Industries accepted a $199 payment from me for a set of carbon fiber pillar trim over two years ago, October 3, 2020. He said that covid had caused a supply shortage and that he would send me the merchandise as soon as it arrived. So I waited and waited until about a year after I had placed the order. I had contacted ***** periodically during this time. He assured me he was checking with his supplier and that the merchandise would arrive soon. He finally happily reported that the merchandise was finally in stock, but he never sent it. I contacted him numerous times. Most of the time he did not respond to either my calls, texts nor emails. But sometimes he did respond with various excuses such as he had covid and was incapacitated or he was working on an urgent leak on a car. I threatened to file a complaint with BBB and he texted me to call ASAP. He never picked up nor responded to me after that. My last correspondence was my pleading with him to either produce the merchandise I had purchased or give me a refund. We have done business in the past with no problem. I am shocked and disappointed that ********************************* would treat a customer so poorly as to take my money and not deliver my merchandise.

  Business Response

  Date: 01/23/2023

  01/23/2023

  *** ***** has been a previous customer of ours with no issues, but this time a product was a victim of supply chain issues. Unfortunately, the time frame was unacceptable all the way around. And, bad on our part. 

  We have spoken to *** *****, who is a great guy to work with.  Last Wednesday, Feb. 18th, his refund was deposited in his bank account. 

  We look forward to doing future business with him.  Thanks,

  Burtman Industries 

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by Burtman Industries business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business owners were courteous, apologetic and promptly refunded my money.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/28/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order that business said was in stock on July 28th 2022 was charged and paid $369.98. After no notification around a month later i contacted business and stated that both taillights were not in stock and had to wait. It has now been 5 months at December 28th 2022 and over the last two months i have tried emailing, calling multiple numbers, texting with no response. I would like contact by the business to see if order could be fulfilled or do I need to reach out to my bank to cancel the payment?

  Business Response

  Date: 01/20/2023

  1/19/23

  Just a quick note to update, the first one I spoke to last week and I'm sending him additional lights at a discount.  

  Thanks!

   

  Customer Answer

  Date: 01/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a set of tail lights on burtmanindustries.com for $175.99 on March 07, 2022. Never received the product. No response after months of trying to contact the business owner for purchase updates.

  Business Response

  Date: 01/20/2023

  1/19/2023

  Just a quick note to update;

  the second one I also spoke to, and (he was sending back * lights) he did receive on Oct. 7th and wants different ones that I'm trying to find for his vehicle.  I have addressed each one.

  (* he said he was sending back over the past weekend)

  Haven't received yet.  

  Thanks, 

  Burtman Industries