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Business Profile

Insurance Services Office

Aegis Security Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A claim for a small fire at my home was filed on 6/20/22. In the ensuing months, Aegis sent out an adjuster and investigator to my home; however, they never resolved the claim. Since I received no further information about the claim, at the beginning of 2023 I tried numerous times to contact Aegis but they have not responded to my phone calls or emails.

    Business Response

    Date: 11/01/2023

    **************** filed the same complaint with the ********** Department of Insurance.  

    I have attached a copy of the letter addressed to **************** in response to the complaint mailed 10/31/2023.

    Please let us know if we can further assist with this matter.

    Regards,

    *****************************

    Compliance Specialist

    Customer Answer

    Date: 11/17/2023

    This message is to confirm that I received the settlement check from AEGIS.  Thank you for assistance in getting this matter resolved.

     

     

  • Initial Complaint

    Date:02/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the cold storm our pipes busted and we filed a claim. I spoke with ******, the adjuster, a couple of weeks ago and he was to mail a paper for me to sign. I text my address but never received mail or a reply. I text a week later after not receiving anything in the mail to make sure he got my address but he will not respond. I called my main insurance company who tried calling him and the main office and also said they cannot get in touch with anyone either. ****** will not reply to my messages and the phone hangs up when I call his cell. My insurance company cannot get in touch with the adjuster or insurance company either.

    Business Response

    Date: 02/16/2023

    ******** *** **** ***************************** *** ******* ***** ************* *** ****** ************ **** ****************************************************************** *****                ***          ********* ****                                                 *******                               **********                                                         ***********************



    Dear ******************:

    This is in response to your letter dated February 13, 2023, regarding the above captioned.

    Aegis Security Insurance Company received a request for assistance with a consumer complaint ID for ***********************.. 
    We located a policy with the name *********************** that expired on 07/22/2021.
    Is there any additional information for this complainant, date of loss, policy number, or property location?  We need to receive more information to identify the claim **************** references in her request for assistance.
    Please let me know if we can further assist in this matter.
    Sincerely,

    *****************************
    Compliance Specialist | Aegis Security Insurance Company
    ****: **************
    ***********************************

  • Initial Complaint

    Date:08/23/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made multiple claims for my property and every time - they want to denied my claim. However no one tells me what's covered or what's not covered. I have had roof leakage dating back January 2022. Had **** * from ***** ** ***** (both times ) June 3rd -telling me that a roof replacement is lower than my deductible. I now have sheet rock caving, water leaking thru my livingroom- personal property damaged. If a new roof cost less than 3900 - what's the purpose of home insurance- when things mother nature causes. And no one tells how to repair it or where the leak is at. I never went up on the roof with **** nor he showed me where it was leaking thru. Wasting time and money.

    Business Response

    Date: 09/19/2022

    September 15, 2022 
    Attn: BBB: 
    This letter is in response to the complaint received in our office on the above referenced claims for  ****** *********. 
    On 1/11/22 the insured filed a claim (Claim #*******) for damage to the roof of the home. The  claim was inspected by an independent field adjuster and found only minor wind damage to 12  shingles on the entire roof. The amount to repair this damage was under the insured’s policy  
    deductible of $3,962. A letter was sent to the insured explaining the repairs did not exceed their  policy deductible.  
    The insured then filed a 2nd claim (Claim #*******) on 6/2/22 for damage to the roof of the home.  The claim was sent back to the independent field adjuster that found that the prior wind damage to  the roof was never repaired and there was no new damage found to the roof. A letter was issued to  the insured explaining that all damage to the roof was previously addressed in the prior claim and no  new damage was found.  
    A 3rd claim (Claim #*******) was then filed by the insured on 8/29/22. The independent field  adjuster went back to the home and this time did find minor new damage to the roof as well as  interior damage to the family room and breakfast area ceiling under the new roof damage. An  estimate was completed by the field adjuster for the damages and after the insured’s deductible, a  check was issued for $586.67 after recoverable depreciation in the amount of $876.61 and the policy  deductible was applied.  
    At this time, we have provided the insured with all the information on the damages found and what  we have allowed to repair the damage.  
    Sincerely, 

    Matt H****  
    MSIS Property Claims Supervisor 

Aegis Security Insurance Company is NOT a BBB Accredited Business.

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