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          Find a Location

          National Acceptance Company has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileNational Acceptance Company

            Payment Processing Services
            Multi Location Business

            Contact Information

            4813 Jonestown Rd

            Harrisburg, PA 17109-1748

            Get Directions
            Visit Website
            (717) 540-5608

            Customer Reviews

            1/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            39 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            National Acceptance Company (NAC) provides billing services to industries such as Health Clubs, Gyms, Martial Arts Studios, Non-Profits, Political Campaigns, Churches & Marketing Companies, as well as many other groups and organizations. It is NAC's responsibility to facilitate billing and contract processing on behalf of our clients.

            Products & Services

            InfinitiONE Member Management System, Merchant and Treasury Management Services, Custom Web Development, Member Management Software and Hardware

            Business Details

            This is a multi-location business.

            Find a Location

            National Acceptance Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              4813 Jonestown Rd, Harrisburg, PA 17109-1748
              BBB File Opened:
              3/22/1999
              Years in Business:
              37
              Business Started:
              1/1/1987
              Business Incorporated:
              1/1/1995
              Type of Entity:
              Corporation
              Alternate Business Name
              • Outsource Services, Inc
              Business Management
              • Mr. Aaron Hoke, President
              Contact Information

              Principal

              • Mr. Aaron Hoke, President

              Customer Contact

              • Mr. Aaron Hoke, President
              Additional Contact Information

              Fax Numbers

              • (717) 541-4945
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              39 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/13/2023

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I signed a one year contract with National Acceptance Company on March 13, 2023 with the understanding that after 16 weeks if there was buyer's remorse thru my gym, I could nullify the contract, I decided I no longer wanted to be under the contract with NAC, so I sent all the required paperwork in before the 7/8/2023 date certified letter, however NAC's reply is they are rejecting my request because my coach and myself did not initial all of the days, instead we initialed each week, however the contract literally states a "check-in record print out from the gym or program sign in sheet with dates, my initials and gym representative initials', we did this, we initialed EACH WEEK, instead of each day, THE CONTRACT DOES NOT STATE TO INITIAL EACH DAY! I have met all of the requirements of the 16 week program, and provided all of the paperwork required to cancel, NAC is in default of their contract!
              Read More
              Read 38 More Complaints

              Customer Reviews

              20 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tomeka C

              08/07/2024

              I'll advise anyone that has a gym membership or is even thinking about joining any exercise facility that uses this company to change their minds immediately! This company asks as though they work for the mob, And pretty much wants you to sacrifice your first child in order to try to get out of a contract with them and even then you may not be able to! You do not have to jump through hoops to get out of your contract at larger gyms and exercise facilities! It is totally ridiculous. I actually injured myself in a kickboxing class had documentation showing that I was going to have to have surgery that I had to give to my job in order to be off on short-term disability and they still did not want to accept my documentation! I had to call the owner of the kickboxing facility that I was at and have him call in order for them to finally stop saying that I owe them money. They have so many loopholes in that contract that your signing that it is ridiculous buyer beware. Do not do business with national acceptance company or any facility that does business with them!

              National Acceptance Company Response

              08/08/2024

              NAC is a payment processor and software company and does not engage in fitness services. The terms of cancellation are provided in the membership agreement you signed and it is NAC's responsibility to follow the terms provided by our clients when responding to customers such as yourself. We are sorry to hear you were not pleased with the terms of your agreement, but we hope that we were able to provide this information to you in the most accurate and professional way possible.
              Read 19 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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