ComplaintsforHarrisburg Property Management Group

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved here March 2023 I have had nothing but problems bugs sewer smell in my apartment sink leaking toilet lever broken I had to buy one they didn't fix it. I requested a dead bolt be installed on door for security reasons people smoke in building and mice issues I call leave messages no reply their text c*** they don't reply the land lord is completely not taking care of his responsibility I shouldn't have to take care of these issues they said pest control was out but I waited all day on July 13 2023 no one came to my apartment I bought product and they need to reimburse me for it.

  Business response

  07/21/2023

  To whom it may concern,
  
  Our ability to address maintenance issues within the property are restricted to the owners willingness to approve such items. If things escalate to a habitability issue, we certainly step in and address issues regardless. From what I can see now, the extermination issue has been addressed, ***** was hired to treat the building, and, the property owner agreed to give ****** a credit for supplies purchased prior to receiving this letter.We will touch base with the owner on any remaining work and issue a notice to the other occupants that smoking is not aloud within the building. If ****** has any additional information on who in particular is smoking in the building,we welcome that feedback to help us narrow down on the issue.

  Customer response

  07/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  04/20/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was interested in renting a property through HPMG. They are a misleading and untrustworthy business. Not only do they require a separate application from each individual who will be living at a property they manage (even related family), they charge $35 fees per individual. This is an absolute scam. They knowingly took my application and requested I file all the paperwork, while they were in the process of renting out the property within the same 24hr period. This is misleading and fraudulent. I only knew this because when I completed the paperwork, it showed on the real-estate listing that the property had been taken off listing. They do not even tell you this information.

  Business response

  05/10/2023

  Dear BBB:

  Harrisburg Property Management Group ("HPMG") takes any complaint seriously.  ************************ alleges a few items, which I will address one-by-one.  At conclusion, the BBB will see HPMG's business practices are not fraudulent, a scam, or unlawful.  Renting and buying homes in the recent future has been extremely challenging for prospective tenants and buyers, and we understand the frustration the pace of the market may cause; but, this is not tantamount to fraud or the like.

  ************************ alleges HPMG is misleading and untrustworthy due to requiring a separate application fee for each individual who will be living at a property and each application is $35.  She further alleges this is an absolute scam.  Prior to ************************ submitting her application online, the first page that populates when an prospective tenant clicks "Apply Now" is a page that states "Before you begin."  One that page all the application requirements are detailed.  Specific to allegation is the statement "Each resident over the age of 18 must submit a separate rental application."  The subsequent paragraph goes onto detail this requirement and how multiple applications will be linked together.  Nothing was misleading, untrustworthy, or a scam; the requirement was presented and available for ************************ to review prior to ever submitting her application.  She could not begin the application submission process without reviewing this page of application requirements.  HPMG requires all occupants over the age of 18 to be screened, as HPMG requires all occupants over the age of 18 to join in the lease as a tenant.  Regarding the $35 application fee, this fee is average, if not lower than most property managers, and is used for a screening product.  **************************** claims of HPMG's business practices are unfounded.

  ************************ alleges HPMG took her application and requested paperwork, while HPMG was in the process of renting the property within the same 24 hour period.  She alleges this too was misleading and fraudulent.  On the same "Before you begin" page discussed above, all of the supporting documentation that is required is clearly detailed in the first paragraph.  In addition to other valuable information, this page states applications may take up to 72 hours to process once all items are received.  *** ********** submitted her application at 7:20 p.m. on May 14, 2023.  At 1:13 p.m. on May 17, 2023, HPMG advised her she did not submit the necessary documentation.  *** ********** responded that she would supply the documentation tomorrow.  On May 18, 2023, *** ********** questioned if all occupants over the age of 18 must apply, and HPMG confirmed.  On May 18, 2023, we received the second application and this application as well did not include the required supporting documentation.  On May 20, 2023, *** ********** was advised the property she applied for was rented.  It was not within a 24 hour period, as *** ********** submitted her application on May 14, 2023, and was advised on May 17, 2023, she did not complete the application as required.  Had the required steps been followed, *** *********** may have been approved on May 17, 2023, three days before the property rented.  HPMG continues to process applications and show the property to approved applicants until one signs a reservation deposit and pays the required deposit.  Once an application is approved, it is valid for up to 90 days.  ********** approved applicants that miss out on a specific property view other properties and rent those.  Others may request a refund, such is provided, and rather than their application being valid for up to 90 days it is withdrawn.  It appears *** ********** did not review the "Before you begin" page that she was required to view prior to starting her application, and did not provide what was required.  ************************** claims of HPMG's business practices being misleading or fraudulent are unfounded.

  Prior to receipt of BBB's letter, HPMG refunded *** ************ application fee.  HPMG understands the challenges prospective tenants face today with limited rental inventory.  However, HPMG is transparent and upfront with the application and rental process.  A quick review of HPMG's "Before you begin" page of the application will demonstrate no information is withheld.  Whether a prospective tenant reads the information is not representative of HPMG's business practices being fraudulent, misleading, or a scam.  HPMG considers the matter closed, but welcomes any further conversation the BBB desires to engage.

  Respectfully Submitted,

  ******************************

• Initial Complaint

  10/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Employees do not effectively communicate business critical documents. I've been trying to comply with them since they kicked me out after I lost my job with ************************** due to budgeting reasons. They're continuing to charge me rent 30 days past my 30 days notice. I turned in the keys before the end of September. This company has caused me so much emotional trauma and whiplash, i am going to need extra therapy for the additional trauma they've caused. I ripped out all the hair on my face including my eyebrows and my skin is irritated. I've lost sleep over their mistakes and I've had enough

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was charged for something I did not request. I got locked out of my house and called the company to see what they could do. The lady said there would be a charge to send someone to unlock it. I asked how much it’d be and she said she wasn’t sure but probably not that much. I let her know as a single mom and student the cost mattered to me before approving that course of action. She said someone was already on that way, I said I need to know the cost before that going through and she said she’d call the technician and let me know. I never received a call and someone did come and open the door. I never heard about it again until I went on the online portal and saw I was charged $65. I called and was directed to email a man named ****** to dispute it. After checking the lease he said it was a $50 charge so I asked why it was $65 and he never answered that question but it was adjusted on my statement. I never approved someone to come out and feel it was forced on me. I would have taken an **** for cheaper to go to the office and get a replacement. I do not feel this was appropriate or professional. I don’t feel this charge is fair and I don’t think I should have to pay it. Please advise!-*********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩