Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th, a severe fire occurred at my neighbor's house (*** ******* ***** Mechanicsburg PA *****) in the ********** ******** neighborhood owned by Triple Crown Corporation Inc. I lived at *** ******* ***** with 2 other roommates. I was on my way home when the fire started. After the fire cleared, we were told by the fire marshal that we could grab necessities but that it was not safe to stay there. The home was filled with smoke and in the basement, you could not even see due to how smokey it was. That night our home was boarded up and we were unable to get in. On February 6th our home had been posted with "uninhabitable" and no trespassing signs per the township. As my roommates and I asked our leasing office for information we were told to just "hang tight". In our lease, it is stated that if our home is deemed uninhabitable that we are able to terminate the lease without penalty. We tried to do this on February 10th with an official letter. Landlord replied via text that we still had to pay our termination fee and that she would "get back to us about terminating". As students, we were displaced and needed to find other living arrangements. We were not able to enter our home again until the afternoon of February 14th when we were told we could get photographs for insurance. That day they fixed our door and told us that it was now habitable despite the smoke smell/ other damages. We were told to live with our windows open. We also were told that they were not going to help with any other damages. My roommates and I decided to collect the salvageable items as we continued to try to terminate our lease. We have not habituated our home since the day of the fire. After we terminated our lease we were told we still had to pay the termination fee as well as 2 months of rent. We believe that we were wrongfully charged and that our home was not safe or habitable due to the smoke damage as well as the future construction that would follow.

  Business Response

  Date: 03/21/2023

  March 10, 2023 
  *** ******** 
  We have received your correspondence containing the above-referenced complaint. As you noted, there are two sides to every story, and we appreciate the opportunity to present  ours. The complaint as presented contains many factual inaccuracies. 
  As noted in the complaint, a fire did occur at ********** ******** on Saturday February  4th, and multiple personnel from our company were present to ensure resident safety and  provide assistance as necessary. After the fire department extinguished the fire, the fire  chief informed us that the complainant’s unit, which is two doors down from *** *******, suffered no fire or smoke damage, just a smoke odor from the adjacent units which would  dissipate shortly. The complainant claims they spoke with the fire marshal, but the fire  marshal was not called to the scene, which was controlled entirely by a local fire chief.  The only physical damage to the complainant’s unit was to their front door which had  been broken in by the fire department when no one answered. We informed the  complainant the day of the fire that their unit was not deemed uninhabitable, but that we  would need to replace the door. Additionally, we offered to provide housing to the  complainant through the weekend until they could contact their renter’s insurance. After  we allowed the resident time to gather personal belongings, we boarded up the unit to  prevent theft or looting of their items while we waited for a new door to install. The  complainant was informed that day, by multiple employees of our company, that they  would only be out of their unit until a new door was delivered and installed.  
  When the complainant informed us that their unit was deemed uninhabitable, we  immediately reached out to the local municipality who confirmed that the notice had been  placed in error. We informed the complainant of this error on behalf of the municipality.  Following the installation of the new door, possession was returned to the complainant immediately. The complainant opted instead to vacate the premises prior to their lease  termination date. The lease clearly provides for an early termination fee. In lieu of  terminating, we were more than willing to let the complainant finish the term of their  lease. 
  Complainant claims they should not be charged an early termination because of smoke  damage and construction occurring, but as noted above, there was no actual smoke  damage to the unit. Furthermore, by the time the door had been replaced the odor had  dissipated entirely. The only construction activity would be on adjacent units and not  affect the complainant’s home at all. 
  
  

  Customer Answer

  Date: 03/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The response provided claims false information that does not accurately represent the situation. 
  
  Regards,
  
  ********** ******