We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Suburban Solutions Moving and Transport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Suburban Solutions to move my mother-in-law out and then move us in the next day. While moving my mother-in-law out, movers stole over $2,000 worth of property from the basement in an area they were not instructed to go to. There was no one else in the house that could have possibly taken the items, and they left the area a total mess which is how we noticed things were missing. Because this occurred, we cancelled our move with Suburban Solutions to move us in and scrambled to figure out a back up mover the day we were moving out. We called the owner, Bobby,  who basically told us it wasn't his problem and to call the police. We filed a police report and a home owners insurance claim. The owner is refusing to refund our $500 deposit on top of all of this. They performed no service for us because we did not trust to allow them back in our home and I want the $500 deposit refunded. It is the least they can do for the aggravation we were caused.

    Business Response

    Date: 08/17/2022

    Thank you for this.

    We are awaiting a response from the police department.  We will fully comply with the authorities for the allegation of theft.  However there is no proof that our employee or employees stole anything nor do we have a history of customer theft.  We can not just assume that they are telling the truth.  In the customers complaint, she mentioned that no one was down there but our crew has stated that there was another woman who was in the back of the room.  

    Our cancellation policy states that moves cancelled within 14 days are subject to a forfeit of deposit.  The customer cancelled on the same day of the move.  They also did not pay for services rendered on the day there was an alleged incident.  

    Business Response

    Date: 08/18/2022

    We will have to wait to see what comes of the investigation.  Once that occurs we will make a determination on how to proceed. 

     

     

    Customer Answer

    Date: 08/19/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    I still want my $500 refunded for the move that never occurred regardless. It has been 6 weeks. Nothing has been found and you guys (and myself) were the only ones in the basement. 

    Regards,

    ***********************

Suburban Solutions Moving and Transport is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.