Reviews

This profile includes reviews for Penn State Hershey Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Penn State Hershey Medical Center has 2 locations, listed below.

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  Penn State Hershey Medical Center

  PO Box 854 Hershey, PA 17033-0854

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  Penn State Hershey Medical Center

  500 University Dr Hershey, PA 17033-2360

Review Details

• Review fromNicole B

  Date: 03/15/2025

  1 star
  I have received a letter stating my bill went to credit collections without any previous notifications. The bill I did received had multiple amounts due in different pages a confusing to read. I made multiple attempts to call and resolve the issue and no response. I went online to simply pay whatever due to the anxiety their billing error was causing me but it said nothing due but I had collections. I called again and no response. The phone message said that their new system was causing issues and confusion but that the bill would be accurate in the statement. However my statement had multiple different bills and none were matching. Again I called no response. I will never go to Hershey Medical Center Again. It appears all the hospital wishes to do is collect money or send you to collections. There is no true quality healthcare offered.

• Review fromKiersten B

  Date: 08/01/2024

  1 star
  I had two medical bills for my son's surgery in February. My husband has an HSA insurance, and the best way we could handle our bills was to make payments. We tried to set up automatic payments, and even though I was told I did, they are apparently incapable of doing so. I have not missed a payment since I learned it was not automatically happening (one was less than a week late). They sent one of my two bills to collections, I received the letter this afternoon. I made a payment on it this morning (before I received the letter, obviously), and my last payment is next month.

• Review fromRyan K

  Date: 02/10/2023

  1 star
  They mislead me twice on the phone to say that Blue Cross Blue Shield is in Network. BCBS call center confirmed twice that the Hershey Outpatient Surgery Center (NPI number - 1710 0915 17) is out of network (PPO Blue Plan). I spent hours on the phone to cancel the surgery. Do NOT believe them if they claim to be in network, check twice with your insurance company for both the Dr. and the surgery, and be certain to have their exact "NPI" numbers. There should be a class action suit against them for these false claims. They are costing each patient thousands of extra out-of-pocket expenses.

• Review fromDavid F

  Date: 06/08/2022

  1 star
  I waited after being scheduled 11:30am and waited 4hours to be totally disregarded and told to wait . I live a hour and 1/2 away . Very inconsiderate . Do better !