Complaints

This profile includes complaints for Luther Ford Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Luther Ford Sales

  3629 Route 119 Hwy S Homer City, PA 15748-1604

• 

  Luther Ford Sales

  1470 Oakland Ave Indiana, PA 15701-2493

• 

  Luther Ford Sales

  PO Box 260 Homer City, PA 15748-0260

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously, about a year ago, put in an order with this dealership, and when everything was said and done, I thought I was happy about the vehicle I chose. However, an employee called me today to tell me the dealership is giving my vehicle to another person because I put the order in originally and put a deposit down on the vehicle of 100 dollars. This company also lied to my face and told me that they had discontinued giving out military discounts for brand new vehicles. The company has struggled to keep me informed of the progress on my vehicle. I have had to call five times in the past year just to try and figure out a build date or even when the vehicle would be shipped out. Once the employee realized I was still interested in buying a vehicle, I put the order in, and he wanted to uncharge me 8 thousand dollars over the price just because he said that's what he could take it to auction and get for the vehicle. This company seems to have very bad business practices and should honestly be punished by the law. I'm pretty sure price gouging is also illegal and is seen as deceptive trade or sale practices.

• Initial Complaint

  Date:04/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On apr 18th 2023 I Went to look at a used truck at luther ford that was sopost to be brought in for me to look at. They kept pushing new trucks on me and realy like to push leases even though i told them leases dont work for me. So after convincing me that milage doesnt matter on a ford lease. By being repeated by 4 diffrent employees.after the purchase I quicly found out that was a lie. They basically robbed me of my trade that I had 16,500 of equity talked me into a lease of a truck that was out of my budget to every be able to buy out and I had to trade it in and loose everything in less then a week. Refused to make it right or help in any way. Would not unwind the deal the very next morning after I discovered how bad of a deal it was. Would not help me trade to a purchase with out giving them another 10 thousand. I lost 16 thousand and only drove the truck home and back to the dealer. Will never do business with them again and will not recommend any one to ever go there. My first ford and probably my last. They are the type of dealers that give dealerships a bad name. They flat out lie and could care less what there customers want or need and just like to wow ppl with bad deals that sound good.

  Business Response

  Date: 01/03/2024

  Mr. ******** shopped with us online for multiple months before ever stepping foot into our dealership. Once he got here, he expressed interest in purchasing a new vehicle with our sales consultant. After he spent hours contemplating on what route to go, he ultimately made an educated decision as a grown man and decided to lease a new F150. He eventually had buyer's remorse and wanted the vehicle returned after multiple days of owning it. We do not have a return policy, therefore could not return the vehicle. We did try working with him to get him into a different vehicle and make things right, but he ultimately decided to go in a different direction. There are a lot of people out there who put large sums of money down on a lease. It's what all the manufacturers market in their commercials and advertising... leases with money down. 

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a nissan armada on Febuary 9,2023 from Luther Ford in Homer City, Pa. That evening when we brought it home the check engine light was on. We took it back on Feb. 10, 2023 and they looked at it and then it had to be sent to the Greensburg dealership to be fixed. They said it was a purge valve, and they flushed the transmission fluid. We had received the car back on Feb.16,2023. On March 4, 2023 the check engine light came on again so we took it back to get fixed on March 6, 2023. They claim it's a different part called a throttle body, and the plugs and wires need fixed. They are also stating they will not cover the cost and the warranty we purchased will not cover these items, and because of this we are not entitled to a rental car. We had asked them to cover the cost of the parts or let us get a different car, being that this one is clearly unreliable, and we have'nt had it for over two weeks.(Its been at Luther Ford) We have been trying to resolve the issue with Luther Ford on a daily basis. My chidren are sick and we've had to cancel their doctors appointments everyday, including as I write this. We call Luther Ford everyday. I have stopped in after work as well. They have no answers or details for us. They refer us to speak with sales, service, manangers of all departments, and they say we have to speak to the owner. They've said they have spoken with the owner on numerous accounts, that their in meetings discussing our situation, and they will let us know. We still have no answers. We went in this Saturday on March 18,2023 because the owner was to be there. The manager said he left the owner a message and he would return on Monday. This is Monday and we called and now they said the owner will be out all week. We asked where our car is and they had to find out. My car is apparently still at the Greensburg dealership. My first car payment is due on March 25, 2023, and I have no car in my possesion. I'm not sure what our rights are on this matter but please help us try to resolve this situation, as we are trying and getting no answers. Having to deal with this is frustrating, and overwhelming especially when my children have to be seen at the doctors on a daily basis and I have no transportation to get them there because of these issues.

  Business Response

  Date: 03/21/2023

  We are repairing the vehicle at our expense. 
  We understand the frustration & apologize. 
  the warranty they purchased does not cover the failed part. 

  Hopefully this will bring this to a satisfactory conclusion. 
  Moving forward we will cover only those parts that are covered 

  under the purchased warranty. If they would like to up grade there warranty they may be an option.

  Respectfully, 

  Mario L***** 
  

  Customer Answer

  Date: 03/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2007 Subaru Wrx Sti on March 10th 2023. Saturday March 11th I put fuel in the car and it started leaking fuel from the gas tank. I made and appointment at a mechanic’s to have my car looked at and the mechanic told me it is leaking gas from the sending unit and there is a hole in the top of my gas tank. I called the dealership to ask for them to pay for the repair but they will not. I have realized they knew about the hole in the tank when they were selling the car because it was on an empty tank of gas and when I bought it they filled the tank to 3/4 so it would not leak. I have an open flame pellet stove and an open flame natural gas furnace in my garage that could have blown up if I did not go back out to my garage and smell and see the gas leaking out of my car after filling up it up with gas.

  Business Response

  Date: 03/27/2023

  The vehicle is signed off as is no dealer warranty. 
  Customer signed all doc’s as-is. 
  Know one was aware of any leaks. It was on the lot 

  and showed no signs of leaks. 
  ty 

  Customer Answer

  Date: 04/04/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck for $26000 I drove it home then I drove it to work and I didn't make it home and it broke and they are not doing anything after The salesman said if something happens to it within the 1st day or 2 we will take care of it I've called them 37 times nobody's ever gotten back to me they finally have my truck after they told me for 3 days that they were gonna pick it up they Didn't and now they're saying it's gonna cost $6000 to fix it which I have to pay when I was told if something happens within the 1st day or 2 they would take care of you would think there would be some sort of Reasonable expectation that a truck would last more than 93 miles and less than 2 days but they don't care they never call me back after I've called them 37 times and if they say they did you can check phone records And I don't know what to do

  Business Response

  Date: 02/26/2023

  The vehicle was sold as is. It has over 100,000 miles on it. The customer was offered an extended warranty to purchase. He declined the warranty and acknowledged it by signing off that he declined. We have offered him  a discount to do the repairs.
  Respectfully,

  Mario L***** 

   

   

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased warranty for vehicle. Said warranty was purchased with a 0 dollar deductible. Ford refuses to honor.

  Business Response

  Date: 02/05/2023

  They need to check which warranty they purchased. 
  Like most dealerships, we offer different coverages 

  based on the customers needs. A call to the business dept.  
  could answer it quickly, along with what is and isn’t covered.

  Hopefully this helps  

   

  Customer Answer

  Date: 02/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards,
  
  ******* ***********

  Business Response

  Date: 03/02/2023

   

  The customer purchased an Easy Care warranty at the time of purchase. He then canceled it several months later to purchase a Ford extended warranty.

  The price difference is 300.00 plus tax which was not paid. Once the monies is submitted we will activate the Ford warranty. 

   

  Thank you,

  Customer Answer

  Date: 03/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  I paid in full!
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  Regards,
  
  ******* ***********

  Customer Answer

  Date: 05/04/2023

  Recently contacted Luther Lincoln Ford. 
  Spoke with Jonh tew. He resolved the issue. 
  

  Thanks for your assistance 
  
  William schmalstieg ************ 
  

  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed from my home to Luther Ford dealership in Homer City, PA on September 19th, 2022 to have the engine replaced with total cost covered under warranty, as well as a part installed for a recall of a separate problem related to the function of the transmission. I have received no paperwork at all explaining the issues with the vehicle and work to be done. I drive an SUV and have back problems and Luther Ford has placed me in a small, compact sedan rental vehicle for three whole months. Luther Ford continues to promise that they are working on my vehicle and stated my vehicle would be completed and ready for pick up on Wednesday, December 7th. My husband called Luther Ford on Wednesday, December 7th and staff from the services department stated, "it will be done in another week. It is being worked on today." I drove to Luther Ford on Thursday evening of December 8th and located my vehicle, opened the hood and realized there has been absolutely no work done on my vehicle at all. I am now losing sleep over this and am very stressed out and I do not deserve to be lied to and scammed. I need my vehicle back with the work completed and I need the paperwork.

  Business Response

  Date: 12/09/2022

  As many people know the supply chain issue continues. We where hoping to have it finished but where waiting on a few parts. 

  we hope to have it finished next week and should do so.

  Background info. We did not sell the vehicles to this customer. It was a recall from Ford that we are taking care of, it should have been brought 

  back to where she purchased it. We had her in one of our loaners that we reserve for customers that patronize us, not other dealers customers, but we did. 

  We also received a parking ticket that she received & needs paid upon completion. 

  Respectfully,

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I just spoke with Ford company and it is confirmed that no customer ever has to return to the same dealership where their vehicle was purchased in order to have warranty repairs or recall problems resolved. Ford also confirmed that it is not true regarding a loaner vehicle only given to customers who purchased a vehicle from that dealership. The loaner vehicle was used for a very brief time back in October, however, I will continue to drive the Hyandai Elantra rental vehicle to commute for work daily, up and down the mountains with winter weather conditions quickly approaching. Ford has escalated the issues with the delay of the parts for the recall as well as any issues delaying the engine replacement. I just don't understand why Luther Ford wasn't open and honest, they stated they were working on my vehicle, etc. and never did a thing to it and I was patient all this time. And now they come back and say all this. My father in law spoke with staff at Luther Ford last week on Friday and they assured him my vehicle would be worked on today, December 12th, and would be completed by end of the week. But now in response to my complaint they're saying next week, which they say every week. But do they have the parts already to make the repairs?

  Regards,
  
  *** ******

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an oil consumption test done on 10/12/2022. We ran the car for 1500 miles as told. Then they told us to drive it another 1500 miles. We did that. In the meantime, we had to keep adding oil to it. We took it back again, and all they did was add oil to it. They said they would open the claim under the warranty, which was supposed to have been opened already in October when we originally took it to them. They said they would give us a loaner car to use, but they never do. We keep getting the runaround about it. They keep telling us they have to call someone else and they'll get back to us but never do. We had the car checked out by an actual Honda dealer. They told us the engine was changed because the numbers didn't match. It was not mentioned in the CARFAX which Luther failed to tell us. They said they don't make a thorough check of a car beforehand. We feel we've been ripped off and lied to from the very beginning of the deal, which we paid $14,500 for the car. Enclosed is the CARFAX and first oil consumption invoice.

  Business Response

  Date: 12/08/2022

  The vehicle has an extended warranty. For the  warranty to be valid the company needs copies of maintenance records.

  The customer said he does his own maintenance and shredded his records, therefore it makes the warranty non-valid. 

  It's not our rules, it's the companies rules. 

   

  Respectfully,

   

   

  .

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to reach the proper contact within Luther Ford to resolve a damage claim dating back to July. Mr. ******* was recommended to me by Antonio in service, but he simply asked one question and has not been responsive in over three weeks. Below is some background on my situation: Scheduled to have the door keypad on my 2020 F-150 replaced under warranty on July 28, 2022. I was on military leave from North Carolina visiting family and the keypad clip broke during the trip to Pennsylvania. The Luther Ford service department replaced the keypad while I waited, however, during the replacement there was significant paint damage done to the driver front door. It appeared that the technician attempted to pry the exterior door handle off the truck, gouging and chipping the paint. Prior to accepting my truck, I pointed out the damage to the service manager, who acknowledged the damage. Since I live in North Carolina, I was instructed by Antonio that Luther Ford would cover the repair and to just send the receipt to the dealership upon completion of paint repair. I subsequently opened a case with Ford to track the claim. Upon returning to North Carolina, there was a significant backup at ******* **** in Jacksonville to repair the paint on my truck. I finally got my truck into the ******* **** ********* ****** the last week of September 2022 and again contacted Antonio regarding reimbursement. Antonio instructed me to email the receipt to ***** ******* and it would be processed. Mr. ******* responded to my email, but simply asked about the keypad replacement, which I provided background information. After not hearing back from him, I filled out a request form on the Luther Ford website requesting assistance, but have not received a response. The repair was nearly $1,000 and Luther Ford is not responding to any of my correspondence, which has been sent via multiple avenues. Attached is the repair receipt from ******* **** in Jacksonville, NC.

  Business Response

  Date: 01/03/2024

  
  This complaint with Mr. ****** has been handled and closed. We mailed him a check back in March of 2023 to rectify the situation to which he was pleased with.
  

  
  

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 18th I was told my vehicle was being taken from Monroeville Jeep to Luther Ford. After speaking with Skylar B****** who assured me he would have a loaner vehicle for me and my vehicle would be done in a week and a half. I have contacted and left several messages and still no return call from him but spoke with someone in his service dept who stated my vehicle has not even been started to get fixed they only broke the engine down. I have been without a vehicle for a month now and this is unacceptable . I also made a complaint on the warranty company ******** (complaint # *********

  Customer Answer

  Date: 06/21/2022

  
  Attached are the text message threads from the service manager. As you see I always have to contact them about my vehicle which it is going into month 3 soon of not having my vehicle. 

  Business Response

  Date: 08/03/2022

  The parts had been on back order. Hopefully everyone 
  Is aware of the  supply chain backup. We received the parts Friday. 
  The vehicle is in the shop now. We’ve given her a new Ford  Ecosport  as a courtesy 
  vehicle, her vehicle is a 2013. Her vehicle should be completed in the next day or 2. 

  Business Response

  Date: 08/19/2022

  
  
  
  The new 2022 we loaned her while her 2013 vehicles was being repaired 
  Was trashed. She put 2900 miles on it and stained both seats. We will be sending her a bill for reconditioning. She trashed it!   

  Customer Answer

  Date: 08/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  They had my car since April and didn’t complete the repair And return my vehicle until August. 2 days after I received my vehicle the checks engineu yhe check emhiuny

   

  
  Regards,
  
  ****** *********