ComplaintsforEastern Revenue, Incorporated

• Initial Complaint

  12/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a collection letter for $75 from this company in relation to a Dr ******** DDS. This has never been billed to me before and I have not seen Dr * since 2016, and that was only a checkup (which was covered by insurance). From what I can find online he no longer practices. I do not feel comfortable calling and giving out private information but believe this collection is made in error as it references a dentist I have not seen in over 5 years and a bill I never received.

  Business response

  12/21/2021

  On December 20,2021, Eastern Revenue, Inc, (ERI), sent a deletion file to all credit reporting agencies we report to. 

  We have closed and returned the account to our client. If you have any further questions or concerns, please contact Dr. *** ********'s office directly. 

  Thank you, Tom K***, General Manager Eastern Revenue

  Customer response

  12/23/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  09/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This complaint is NOT a request for verification or validation. This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question. Failure to respond and provide strict proof of contract will constitute your tactic agreement that that you, (*************************) AND (EASTERN REVENUE INC() are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and  Federal Trade Commission, and file a police report against you for harassment and invasion of privacy.

  Business response

  10/14/2021

  October 13, 2021 
  

  To Whom It May Concern, 
  

  On January 04, 2021, Eastern Revenue, Inc. (ERI), received an outstanding tuition account in the name of ********* ******** from our client, **** ******* ********** (***). The amount owed on the outstanding tuition account was $9,390.00 
  

  On January 05, 2021, ERI sent *** ******** a letter for the outstanding tuition account via the USPS to the address provided by *** ******** to our client ***: *** ********* ****, Holly Springs, MS *****. The letter advised *** ******** that *** had placed her outstanding tuition account with ERI for collections. The letter was not returned by the USPS as being undeliverable. (see attached) 

  Between January 06, 2021 and January 19, 2021, ERI made numerous attempts to contact *** ********, to no avail, 
  

  On January 20, 2021, ERI made contact with *** ******** via the telephone. *** ******** gave the ERI representative an updated mailing address of ** ****** ****, Sardis, MS *****. *** ******** also consented for messages to be left on her telephone number of (**** ********. *** ******** advised the ERI representative that she only attended one (1) semester of classes at our client, ***. *** ******** claimed that she was not working at that time, and no arrangement was made to pay on the outstanding tuition account. 
  

  Between January 21, 2021 and February 21, 2021, ERI made numerous attempts to contact *** ********, to no avail. 
  

  On February 22, 2021, ERI reported *** ********' *** outstanding tuition account to **********, *******, and ******** (CBRAS). 
  

  Between February 23, 2021, and September 13, 2021, ERI made numerous attempts to contact *** ********, to no avail. 
  

  On September 14, 2021, ERI was notified that *** ******** had lodged a complaint with the Better Business Bureau (BBB). ERI marked *** ********' outstanding tuition account with ***, as disputed in our system for purposes of reporting such to the CBRAS. 
  

  On September 17, 2021, ERI received notice through the e-Oscar system, that *** ******** has disputed her *** outstanding tuition account with the CBRAS. *** ******** claims that ERI is reporting inaccurate information concerning her *** outstanding tuition account. 
  

  As of October 13, 2021, both ERI and our client, ***, hold that *** ********' outstanding tuition account is still owed and outstanding in the amount of $9,390,00. Our client, ***, has provided documentation to support the collection account. (see attached) ERI will, however, send a deletion file to the CBRAS, 
  

  Please contact me directly with any additional questions or concerns. 
  

  Sincerely, 
  

  Thomas K.,

  General Manager Eastern Revenue, Inc

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩