Business Profile
Real Estate Development
Toll Brothers, IncorporatedHeadquarters
Reviews
This profile includes reviews for Toll Brothers, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 101 Customer Reviews
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Review fromMarina G
Date: 11/27/2024
1 starMarina G
Date: 11/27/2024
This review is about ************** in *************, managed by Toll Brothers****** The address is ************************************. The internet never works in the building and it is advertised that the internet is included the price. They are charging you full month rent when you move in on 16th of the month and do not allow you to move earlier and prorate. The management practices are horrible. Staff and management do not care about residents, extort money for any possible cause. The parking situation in the building is a disaster. There is a patrol company that goes around parking garage at night and marks the cars that they think should be towed and towing company is towing them. The companies are under the same ownership, literally extorting money from resident by making them pay for towing and storage. Average towing expense is $200 per one time. You have to register your car not only with a building but with some other 3rd party company to which towing company has access. DO not lease at this building, because in addition to expensive rent, additional $100 (at least) per month for parking, you will also be towed at least once and wake up in the morning without a car and possibility to drive anywhere. Management does not notify residents as to where you need to register your car and your car gets towed. Very unprofessional management staff that are unwilling to help anyone.Toll Brothers, Incorporated
Date: 12/05/2024
Thank you for sharing your experience with *****. We are sorry to hear of your frustrations with the internet, rent and parking. There were internet issues in early 2024 so the community changed their internet provider and upgraded their system prior to the resident moving into the community. There have been no written complaints submitted by the resident regarding the internet. The ***** team works with each resident to align moving dates between the outgoing and incoming students and manages rents accordingly. Regarding parking, the community sent multiple communications to the residents regarding the process of registering and updating vehicle information with the community and the third-party parking pass/towing company. This process is necessary to ensure that only residents who pay for parking are using the service. Please contact the ***** management team with any other issues. Thank you.Review fromMelissa L
Date: 10/12/2024
1 starMelissa L
Date: 10/12/2024
Awful! First day I moved in my plumbing went out! Ac hooked up wrong, no tile behind my bathtub just dirt, & now I have a HUGE water leak (tons of pics to show how the foundation is so bad water came up through the cracks!) and no one is answering me going on day 3!!!!Toll Brothers, Incorporated
Date: 10/15/2024
Thank you for sharing your review of Toll Brothers. We are sorry to hear of your issues with our warranty follow-up. A Customer Care team member met with you this morning to discuss your issues. Contact your Customer Care Team with any other issues.Review fromBrad A
Date: 09/30/2024
1 starBrad A
Date: 09/30/2024
I bought because of the TB reputation. I made a HUGE mistake buying a townhome at ********** in ******. The finishes, caulking, painting and alignment are awful. They attempted to put lipstick on the pig but it needs major work to be acceptable. They are on their 3rf General contractor at **********. I want my money back.Toll Brothers, Incorporated
Date: 10/22/2024
Thank you for sharing your review of Toll Brothers. We are sorry to hear of your issues with your townhome. The local team has been in communication with you to discuss your options. Please contact them with any other issues.Review fromRosemarie R
Date: 08/26/2024
1 starRosemarie R
Date: 08/26/2024
We bought a Toll Home during Covid when supplies were hard to come by - we had EP ***** ***** installed on our walkway and rear patio and paid dearly for them. Over the first year, the pavers started popping and breaking apart. ******* warranted the pavers for a lifetime and replaced the pavers that were defective. Over the next 3 years, the pavers continued to deteriorate and ** ***** continued to replace them. They told us that the pavers were a bad batch since supplies were limited at the time. ** ***** has since sold out and the new company is offering all new pavers but no installation. Contacted Toll Brothers since they sourced the pavers and they refuse to d the install. Don't purchase any upgrades from Toll, they could care less what happens to your home.Toll Brothers, Incorporated
Date: 09/19/2024
Thank you for sharing your experience with Toll Brothers. We are sorry to hear about your concerns with your pavers. Since your home closed in 2020, your Toll Brothers warranty on your pavers has expired. Our Landscape and ************* Teams confirmed and communicated with you that the warranty for your pavers would now be with the manufacturer and according to the current manufacturer, their warranty is for product only. Please contact your ************* Team with any other concerns.Review fromMonet S
Date: 08/12/2024
1 starMonet S
Date: 08/12/2024
DO NOT BUY FROM TOLL BROTHERS. We own in the ******************* in the ******* in ***********, **. We were sold a house by Toll Brothers with a $100,000 lot premium and were told no homes would be built directly behind us/share a wall with us. There is also no house behind us in all site/lot maps and in all marketing/advertising materials. Houses are now being built directly behind us, sharing our wall in the *********** community. They will tell you anything to sell a home. We could have saved hundreds of thousands buy buying in earlier phases but held out to have no one behind our house. Toll Brothers reassured us mutiple times there would be no home behind us, and now we find out this was the plan all along. The sales office will tell you anything to get you to buy with no remores. Multiple neighbors were also sold $100,000+ lot premiums that now have houses being built behind theirs. DO NOT BUY from this dishonest, greedy builder interested in misleading their customers just to get their homes sold! DO NOT BUY FROM TOLL BROTHERS.Toll Brothers, Incorporated
Date: 09/12/2024
Thank you for sharing your experience with Toll Brothers. We are sorry to hear about your concerns with *********************** The Director of Sales confirmed that they responded to you previously regarding this concern. Toll Brothers firmly believes they more than adequately disclosed the potential of the school district electing not to develop a school on the site and the potential that additional homes would be built. You signed this disclosure statement during your purchase process. While we understand this may be disappointing to you, we do not agree that Toll Brothers misled you or has not honored its obligations.Review fromAbaco F
Date: 07/30/2024
1 starAbaco F
Date: 07/30/2024
We have 4 brand new houses in same community in ******, **. Entire community was built by Toll Brothers. The amount of things that they did substandard is comical at this point: leaking roof, water pooling in the patio, drywall not finished or painted, electrical outlets not working, just to name a few major ones. Cosmetical issues are countless, and poor workmanship is evident throughout all 4 houses. But the icing on the cake goes to 12 FEET OF MISSING A/C DUCT! They instructed our tenants to leave for 2 nights so they can complete necessary repairs (they cut out the ceiling in 3 rooms, covered the house in dust), now they are refusing to reimburse the tenants for the hotel stay, despite their initial assurances. We have already reported them to the ***************** in our county and to DBPR, so hopefully something comes out of it - please avoid Toll Brothers at all cost!Toll Brothers, Incorporated
Date: 09/13/2024
Thank you for sharing your experience with Toll Brothers. We are sorry to hear about your concerns with our workmanship. Our ************* Team reviewed your issues and resolved most within 24 hours. Regarding the ** repair, Toll Brothers and the homeowner came to a resolution for the time during the repair. Please contact your ************* Team directly with any other concerns.Review fromJina Y
Date: 07/11/2024
1 starJina Y
Date: 07/11/2024
Horrible customer service, its been taking 3 years and we have gone through 5 warranty reps and nothing gets done. Each time we get a new rep, all the warranties are reviewed over again and again and still nothing. Instead Toll Brothers wants to blame the customers rather than taking accountability of their poor workmanship and cheap materials/supplies.Dealing with all the repairs, lack of communication, horrible workmanship, and horrible customer service is NOT worth it.Toll Brothers, Incorporated
Date: 07/30/2024
Thank you for sharing your experience with Toll Brothers. We are sorry to hear about your concerns with our customer service. The ************* Manager confirmed that they are actively working with you regarding your concerns and are completing the final open items. Please contact your ************* Team with any other concerns.Review fromMichael S
Date: 07/09/2024
1 starMichael S
Date: 07/09/2024
DO NOT BUY THE **** BROTHERS SECURITY SYSTEM - IT IS A SCAM Toll Brothers will sell your contract to another (third rate) company within a year of closing on your home. We were sold to Safe Home Security, which was absolutely terrible. They didn't even call to verify false alarms and we had all kinds of billing issues - their customer service was horrible.Toll Brothers, Incorporated
Date: 07/17/2024
Thank you for sharing your experience. We are sorry to hear about your concerns with your security system. Toll Brothers Smart Home Technologies transitioned your account to Security Systems, Inc (Safe Security) under the assignment rights outlined in the alarm agreement you signed with Toll Brothers Smart Home Technologies. Proper notice was also provided regarding the transfer. Your satisfaction is important to Toll Brothers. We no longer have access to your alarm account and any concerns with Safe Security should be directed to their customer service team at 844-445-8360.Review fromMiguel C
Date: 07/03/2024
1 starMiguel C
Date: 07/03/2024
My new experience with Toll Brothers construction is a nightmare. Trusting in Toll Brothers' reputation I decided to build a new house thinking of raising the bar for better-quality construction. That was a complete misconception and became a big frustration during the construction. After major mistakes during construction, they delivered the house unfinished and not cleaned. All I can imagine is that Toll Brothers may be in a bad financial crisis or do NOT care who they are contracting as professionals to build a house. I can NOT understand how a reputable company like Toll Brothers cut corners to escape the economic crisis. Even for a little new house welcome gift, Toll Brothers was the only one unable to provide it (what a shame). After we closed, we started moving and soon arrived at now our house, the doors were widely opened and some workers inside completing some repairs that should have been done before closing.I would say that of all the house construction we had, the Toll Brothers was the worst. Now that we have been living in the house for 3 weeks, we have started seeing lots more issues with the material quality and bad Toll Brothers construction. Ex. Misaligned doors, bowed walls, electric switches missing in some essential areas, light missing in essential areas, paint covering almost all switch plates, unfinished caulk, not smooth caulk, bad paint with no clear-cuts, lot with bad drainage and erosion, Etc. The quality of the professionalism is very bad and looks like the contractors have no qualifications for the type of work they are doing.I wish I could see all those issues before signing the sales contract. Its not fair that in all the bad situations after COVID, we the buyers have to pay companies to recover. The money we paid for the house does not make any sense for the final product delivered.Toll Brothers, Incorporated
Date: 07/14/2024
Thank you for sharing your experience with Toll Brothers. We are sorry to hear about your concerns with the construction of your home. The Area Production Manager has confirmed that they are actively working with you regarding your concerns. Please contact your community team with any other concerns.Review fromDP D
Date: 06/27/2024
1 starDP D
Date: 06/27/2024
Toll Brothers and their poor workmanship caused a flood in a recently completed home just days before the close date. This flood was the result of putting water piping near floor joists rather than between them. This caused a drywall s**** to penetrate a supply line. When the water was turned on prior to sale, a leak began to flood the basement, damaging ceiling drywall, walls, molding, and carpet. When they noticed this problem, they did nothing but shut the water off. They refused to remove the drywall to find the leak, they refused to pull up carpet, they refused to put in fans to dry it out. They then left it for a week hoping no one would find out. It was kind of hard to miss standing water in the basement and a complete lack of corrective action by the builder. They refused to mitigate the situation in any way and asked me, the buyer, to fix it myself BEFORE close and then became enraged that I did so. Now they refuse to repair anything ever nor will they warranty the results of the damage they caused with poor workmanship and inspection before hanging drywall.Avoid Toll Brothers at all costs!Toll Brothers, Incorporated
Date: 07/01/2024
Thank you for reaching out with your concern. Our onsite team has been aware of the leak and is proactively working to remove, test, and repair all the work associated with the leak. The team has been in active communication with you about the leak, the repairs, and the associated testing. At Toll Brothers, we take our obligations seriously and want to make sure that your home is safe and secure and a home you can enjoy for many years. These circumstances add to the stress of building a new home, but I can assure you that you are in good hands. We apologize for the inconvenience of this unfortunate circumstance occurring just before your scheduled closing and we appreciate your continued patience and cooperation as we finalize the tests and complete the repairs in preparation for the exciting day of you moving into your new home. Please contact your community team with any other concerns.Sincerely,Toll Brothers *************
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