Business ProfileforThick Ass Glass, LLC

Each transaction was a fair amount I would say what I am owed now at this point because my bowl was never even made and it's been past 4 months. I would like my money back for every order that was made to order because they clearly haven't even started that other order after all this time I think there is I believe two orders that haven't even been started or made yet. Could be more that they didn't do for me I cannot remember I would have to look on my end but so far I see two that stand out. Order #******, Order #****** on all orders that are made to order I would like the money back for the item, shipping, shipping insurance, and the insurance for the item that never got made as I bought insurance on all my pieces. Also, my first bong I bought from them is getting worse and having more issues and they refuse to ever replace it and until the whole bong is shattered or something which I think isn't fair because I paid for insurance I feel like I should have a say of when it gets replaced. The bong I know they give discounts on defects and whatnot but the bong got worse as a result of the defects it came with so I would like my bong replaced or the remainder of the money back from that bong. Either that or a new bong to replace it. #****** is the bongs order. I know they tried to help me on it. But it got worse and they won't do anything until there's furthermore damaged which if I say it's having issues that's why I paid for insurance so I could be happy I can't use it when I want to feels like. My biggest issue with them is this lack of communication is unacceptable when I'm unhappy and my money hangs in the balance I'm a flexible person.