ComplaintsforFirst Commonwealth Bank

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/9/2023 I made a mobile deposit to cover transactions. On 11/10/2023 my deposit is not reflected on my account and I have charges for "paid items" but the items (transactions) are no longer posted. The teller, Brittany, states she also cannot see the deposit or paid transactions. My app shows I made the deposit, but still not reflected in my account. Because of the paid item fees my account is further in the negative. Spoke to the bank manager around 10am and she stated she would look into this. I made the trip in to another office that was more convenient to deposit cash to cover the negative amount, even though I should not be in the negative. It is now after business hours and I have not heard back from the bank manager. Therefore, if I was not proactive I would be charged more fees for still being in the negative.

  Business response

  11/20/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on November 20, 2023. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum. 

  Customer response

  11/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I have not been contacted by the business at all. Not via email or phone.

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ****** *****

  Customer response

  11/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have no emails from First Commonwealth. Not via secure messages either. They have my phone number and can reach me via that method. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  09/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We have a mortgage with FCB, which includes an escrow. THEY are to pay our home owners insurance with the escrow. This payment was due 8/16/23. On 9/7 we were notified that our home owners policy would be canceled due to non-payment. We contacted the bank on that day and then followed up on 9/11/23 to no avail. No one at our local branch or the 800 # were able to trace a check to see if it was en route to Cincinnati Insurance or not on our behalf from our escrow. As of 9/11/23 we self-paid the home owners insurance instead of waiting for the bank to figure out when or how or if they've paid from our escrow. This is the 2nd time this has happened with this company. It is our money, we've already paid it via paying our mortgage on time, etc. and they need to hold up their end of the bargain and release the funds and reimburse us for paying our home owners instead of via the escrow.

  Business response

  09/20/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on September 20, 2023. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum.

  Customer response

  09/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We received a letter today via the mail from FCB detailing what they have done to remedy the situation, cut us a check to reimburse us for the amount we self-paid in August and moved the date for escrow insurance payment forward one month in the future.
  
  Regards,
  
  ******* ******

• Initial Complaint

  08/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A person who says they work for the his bank his name is ****** ******* He reaches out to me saying I could get $10,000 if I paid $200, and I’d receive the money. Honestly I’m really struggling with my finances so I send the money and after sending money he then ask for an additional $100 that I didn’t have, so I asked for a refund. It’s been about 2 months and he keeps say if I send the $100 I’ll get my 200+ 10000 but I don’t want it.I just want my money back because I feel scammed.

  Business response

  08/16/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was mailed to the customer on August 16, 2023. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum.

  Customer response

  08/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *********

• Initial Complaint

  07/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 9, 2023 I received emails stating an account had been opened with First Commonwealth Bank under my ex-spouse's information but using my email address. I was sent a Docusign item with the account info showing ******* *********** was signed for fraudulently. The account uses an old mailing address that is no longer valid for myself or my ex-spouse. I attempted to call the bank and report fraud, but their phone number connected me to US Bank who confirmed that do not have any of the information I attempted to confirm. At this point I am inclined to believe First Commonwealth Bank is a fraudulent bank, and I need confirmation from them or a trusted entity that the account created will be closed immediately.

  Business response

  07/21/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was mailed to the customer on 7/21/23. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum. Thank you.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a genesis gv70 2022 and financed it through first Commonwealth bank. Due to it being a lemon the car was taken back by Genesis Motor Company (Hyundai) and I was told that over payments would be sent back but first Commonwealth bank deducted money from the amount I am entitled to under the Pennsylvania Lemom Law. When I made a complaint the first Commonwealth bank representative response said that I would need to get a lawyer due to them only refunding $1,372.40 instead of the full $1,558.24. (this amount is from two months of payments 779.12 monthly) I asked where and why I am missing 185.84 out of the money I am legally entitled to under the Pennsylvania Lemon Law and they told me to get a lawyer! This is illegal, unprofessional, and inconvenience. I expect to have a refund in the amount of $185.84. I am unable to upload documents because the system keeps saying error

  Business response

  05/03/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed. The manufacturer of the vehicle is responsible for additional refunds, not First Commonwealth Bank. Due to security and privacy concerns, additional details of the response cannot be provided in this forum. A letter has been sent to the customer directly. 

  Customer response

  05/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The papers I attached showed that the financing bank was responsible to give back any payments from 12/31/2022 forward! They have failed to give the full amount! 

  
  Regards,
  
  ********* ******

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Friday, 7/13, around 5pm I got an e-notice from 1st Commonwealth Bank that a $2,000 check posted against my account. I immediately called the call center, was able to actually see the check online because it was "cashed" on Bank of America's mobile app. I informed the agent I didn't write the check, the signature was a forgery, and I didn't know the person to whom the check was written. I realized the check used was an "emergency" check kept in the console of my car, which was ransacked the previous month. The customer service agent told me to go to a branch to file a claim. She was going to lock my account, but because we were traveling she agreed to just null all of the remaining check numbers associated with our account. I visited the Homestead branch at 9am on Tuesday, 1/17/23 (bank was closed on MLK Monday f). I completed the paperwork. I was shocked to be told it could be 90 days to receive my money. I was shocked at the length of time, and that it wouldn't be IMMEDIATELY released to me as the bank failed to follow any protocols set on the account. First, I receive an alert when anything pending on my account is $1,000 or greater. I didn't receive that alert-- only the posting notice. Second, despite unusual activity (I have written maybe 15 checks in 18 months,& none more than a few hundred dollars), they didn't hold or review the signature of a check (it is clearly not my signature). They told me they would put a "rush" on it, though, & I should have it in 60 days. They suggested I file a police report. I did. This is now day 70. I have had no follow up from the bank. I called today and was told by a clerk nice enough to call me back that their security dept has 90 days to OPEN the claim I filed and they are backed up. To hold such a hugely significant amount of someone's money (it's a paycheck, essentially) is an unreasonable burden on the customer, particularly when the bank failed to protect my money.

  Business response

  03/30/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on March 28, 2023. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum.
  

  Customer response

  03/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  03/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Charged my account twice for payment, following month four times, next month four times. Overdrafted my bank account on all occasions because I only keep the amount for the bills due to come out. Was told an extension would be given but then told that wasn’t true. Then was told to pay via money order, that money order was “lost.” Then told to pay online what I could until bank issues were resolved and then locked out of online portal. Told to send another money order with tracking info and be sure they had it - did that. Picked up my car anyway despite Account being paid up to date. Now getting a runaround on getting the car back even though it was taken without proper regard. Everyone has a different story when I speak to them, if I’m able to reach them at all because I always have to leave voicemails that no one calls back on. Whole place seems like scam artists and no one communicates or apparently takes notes. Suddenly now they can’t see where it was ever charged and didn’t know where my car was taken to or who had it. This place is an absolute mess and I wouldn’t recommend business with them to anyone, it’s unfortunate for those that have to do business with them.

  Business response

  03/21/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on March 3, 2023. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum.

  Customer response

  03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The issue was not resolved, other than waiving fees for me to pick up the vehicle after it had been wrongfully repossessed. I was still without a vehicle and had to travel over an hour and a half to retrieve the vehicle.
  
  Regards,
  
  ***** *******

• Initial Complaint

  02/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Unauthorized check in the amount of $296,93 withdrawn from my checking account June 16, 2022. Filled out form given to me by the bank on June 23, 2022. Went back to bank to check on status, was given same form to complete which I did. No one ever contacted me to advise wrong form as given to me so completed affidavit on Sept 23, 2022. Every time I contact bank by phone am told person who would handle this is not available. Have now filed complaint with Pa Dept of Banking & also with the Federal Reserve. As of today no one from bank has contacted me.

  Business response

  02/06/2023

  Thank you for the opportunity to research the concerns shared with the BBB. Your complaint is under review and a member of our leadership team will reach out to you on February 6, 2023. A direct written response will be provided to you on or before February 10, 2023. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum.
  

  Customer response

  02/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

   This problem has been unresolved since June of 2022.  I feel the business has had more than enough time to resolve this issue.

   

  Regards,
  
  ******* **********

• Initial Complaint

  01/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi my name is ******. I have been so disgusted with first commonwealth bank since my husband and I signed up with them. We have had trouble with that bank since we got an account so we switched to our old bank account. My account has been hacked and my card has been hacked multiple times by companies. I had to have 3 different cards ordered which by the way takes over two weeks to receive each debit card. The fraud was ridiculous. Just recently this bank said I was no longer aloud to have a debit card with them due to the fraud. Like what? So you are blaming a customer on the fraud that happens under your bank hands? They claim they are one of the top rated banks but they have the worst customer service treatment. It takes forever to get anything done with this bank! Now they are blaming me for fraud when it should not have happened! My husband and I will be discussing this with a lawyer, taking my debit card from me without my permission is not okay. I chose them as a bank they work for me.

  Business response

  01/24/2023

  Thank you for the opportunity to research the concerns shared with the BBB. Your complaint is under review and a direct response will be provided to you by a member of our leadership team on or before January 31, 2023. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum.

• Initial Complaint

  01/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Over the past 3 months I have been charged $240 in service charge fees from this bank. Sometimes I need to transfer money in to my checking account from my savings. This should be illegal practice. I want to dispute the charges and get my money back.

  Business response

  01/11/2023

  Thank you for the opportunity to research the concerns shared with the BBB. Your complaint is under review and a direct response will be provided to you by a member of our leadership team on or before January 13, 2023. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum.

  Customer response

  01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩