Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They taking money off my cardBusiness response
12/16/2021
Horizon Card Services
**** *** **** ******** ** ***** **************
December 16, 2021
*** ** ********
**** ********* *****
We are in receipt of the above referenced complaint dated 12/10/2021.
********* ****** states in her complaint that they (Horizon Card Services) are taking money off her card. Her desired resolution is an explanation of charges and a refund.
********* ****** visited our secure web site and willingly applied for our services by completing our online application for the NetFirst Platinum Card. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. ********* ****** visited our secure website and checked the box on November 28, 2021, stating she read and agrees to the terms and conditions. After entering her personal information in the online application, ********* ****** entered a valid credit card number and expiration date. Here the application process requires the customer to click on a check box to confirm they have read and agree to the Payment Authorization terms. The customer acknowledges that they understand and agree that at the end of their risk-free trial they will be billed a regular monthly participation fee. The monthly fee will be assessed automatically every thirty days unless they request to discontinue their membership. They may cancel at any time by calling the Member Services department and understand that refunds will be made for fees paid within the last 30 days upon request. Once the application has been submitted, the customer sees a membership confirmation page. An email with the same membership confirmation is sent to the email address provided in the application. This confirmation provides the customer with the information they need to have immediate access to the services, provides their first payment date after the free trial ends, and provides the customer with our contact information. ********* ****** did not contact member services. **** ****** did log in to the Member Benefit website on November 28, 2021 using her membership login that was provided in the enrollment confirmation.
Upon receipt of this complaint, we tried to contact ********* ****** by phone. We made two call attempts and left two voice mail messages. As of December 16, 2021, we have not heard from ********* ******.
Miss ********* ******’s account had been cancelled on December 10, 2021. Her pending transaction of $14.77 was voided in accordance with the cancellation and refund policy. There were no additional charges.
We trust this resolves this matter and that no further communication is needed at this time.
Sincerely,
Dee-ann B********
Compliance Department ******* **** ******** ************** ***** ************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
11 total complaints in the last 3 years.
1 complaints closed in the last 12 months.