Complaints

This profile includes complaints for Delaney Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delaney Auto Group

  626 Water Street Indiana, PA 15701-1811

• 

  Delaney Nissan of State College

  3280 W College Ave State College, PA 16801-2501

• 

  Delaney Auto Group

  115 Lenz Rd Indiana, PA 15701-3271

• 

  Delaney Auto Group

  125 Lenz Rd Indiana, PA 15701-3271

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother recently purchased a Vehicle from Delaney Chevrolet. She doesnt have great credit so was limited in her choice of vehicles. She felt pressured into purchasing a certified pre-owned vehicle, but in the end, thats her mistake. The problem is, two days after owning the vehicle, the check engine light came on. They fixed it and called her to come get the vehicle. On the way home, the check engine light came on again. This time, they had the vehicle for almost two weeks before I contacted them to see what was going on. They said the part was on back order and were waiting for it to arrive. Another couple weeks went by and the repair was finished and she picked the vehicle up. About a week and a half later, you guessed it, check engine light. They told her to drive it until we could make it back up the next week. Completely over the vehicle, she just wanted rid of it. When we went back up, they told her she would need a large sum of money to trade it in on another vehicle. They also wouldnt accept the vehicle with the check engine light on and give her a loaner until service could see it. They scheduled the service for a week later since a tech wasnt available at the time, so we had to drive it home. Took it to Advanced and got the error coolant system current low. Now its sitting in a pool of coolant and overheating. Told us to call roadside assistance to have it towed but they dont have a loaner for her. They also managed to sneak $2600 into her loan for a two year warranty that she was unaware of (once again, her fault but a dirty move nonetheless). Now she feels trapped cause she cant afford to trade it in and take a huge loss, and she feels like shes stuck with a pile of junk thats gonna do nothing but give her problems. Very unfortunate situation for a 73 year old woman to go through. Just wish I was with her from the beginning.

  Business Response

  Date: 04/24/2025

  Thank you for allowing us to respond to this issue.  Since the acknowledgment of this complaint, Delaney Auto has reached out to both the vehicle owner(******* *******) AND her son *****, who was actually the one filing the complaint.

  We were able to schedule the vehicle in to our service department for further diagnosis and are currently running tests to determine if there is an issue and what can be done to resolve the issue. We did offer a courtesy vehicle to ******* while her vehicle is in our service department and she is currently in that vehicle. We will reach out to ******* once a course of action can be determined.

  In regards to the $2600 service contract, we are trying to reach out to ******* to review the coverage again and if she still does not see value in the contract we would be happy to cancel the Service Contract and return the refund to the bank that financed the loan and the service contract. We are very sorry for any confusion that was caused over this. There are a lot of things reviewed during the purchase process but we certainly do not want to include any products that the customer do not want or agree to purchase.

  It is our goal to repair the vehicle and allow ******* to enjoy her new vehicle. We are truly sorry for any inconvenience that was caused by this whole process but we are committed to make it better!!

  Thank you for your consideration.

  Barre Bell

  General Manager

  Delaney Auto Group

   

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complain is regarding Delaney Honda in ****************** (************************************). Specifically, their service department. We have a leased vehicle and they are impossible to get on the phone or via email. I have called/emailed over the course of the last 6 months on numerous occasions. The only way they respond is if you make a service appointment and show up. We have had a crack or leak in the windshield washer fluid reservoir since signing on the car one year ago. This problem has required me to refill the washer fluid reservoir every month - something we can agree is not normal for Honda's Despite mentioning it to the dealer, this has not been fixed. This is not a severe issue and unfortunately something I have seen in brand new vehicles more and more recently. Instead, it's the dealership's complete inability to communicate via their service department that is frustrating. I really don't want to pull a lemon law card - but having to refill windshield wiper fluid on a brand new vehicle monthly is insane - and the service department has not contributed to the conversation in a meaningful way. The car is under my partner - ****** ***** - name. We have to take it in for a recall and I hope to have the windshield washer situation fixed. I have scheduled an appointment via the online portal for next Thursday (12/7) to get this done.

  Business Response

  Date: 12/17/2024

  We would love to help rectify the problem with the car. We need to look at the car to see where the fluid is leaking from. There could be a few issues like a cracked tank, a leaking hose, or an issue with the washer pump itself. We have most parts ordered and waiting for the customer to bring in the car to diagnosis it. Customer had an appointment scheduled for 12/12/2024. We thought we were going to finally get a chance to look at the car. The customer has canceled that appointment though. So we are still waiting on the client to bring the car in so we can see what the problem is. 

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022, I had my car seen by the Delaney Nissan Collision Center on 169 W Aaron Drive in State College, PA. This is the body shop of the Nissan dealership where I had bought my car. The manager, Al, checked the damage, reviewed my insurance’s estimate and ordered the parts. He said it would take 2-3 hrs to get the car repaired once the parts were in, which would take weeks. He took the check from my insurance. In November, I called Al and learned that the parts had arrived. We agreed for repair on December 27, and Al asked if I wanted to wait there or drop off the car. On 12/27, when my son dropped off the car, the new manager, Joe, said he would have to leave the car there for 2 weeks. So I called Joe back and asked why. Joe was very rude and impatient, saying it was 17 hours of labor, and he even accused me of lying: I had never had Al check the car himself, and Al (who he said had been fired) had never told me it would take only a few hours, and he even went so far as to accuse me of insurance fraud. Joe was yelling at me despite me staying calm and polite, and said my only options were to either leave the car that day for 2+ weeks, or he would send the parts back and charge me the restocking fee. I explained multiple times I depended on the car and would need a day or two to make arrangements for transportation to work and for my child who has a medical condition. I said several times I still intended to get the repair done within the next few days. Joe again accused me of lying about this. In the end, when I picked up my car, both Joe and the office assistant were very rude to me and told me I was banned from the business from now on. When asking my check back, Joe said it had already been cashed and he would send me a check minus the restocking fees. So far (Jan 26) I have not received a check, and I do not see why I should pay the restocking fee, as I never canceled the repair, just asked for a day or two for making arrangements for transport.

  Business Response

  Date: 02/01/2023

  The customer's son dropped the vehicle off for repairs on 12/27.  The estimate written by Travelers Insurance Company had 18 hours repair on it.  The shop explained to the customer that the insurance companies estimate was written without the benefit of the vehicle being disassembled and that the probability was high that additional time, parts and materials would be needed to complete the repair.  The shop manager explained to the customer that it would likley take at least 2 weeks to complete the supplmental and repair process.  It was also explained that any part delays could potentially lengthen the process.  The customer's son said ok and left the facility.  At around 9:30 A.M., Ms. ****** called the shop, spoke to our receptionist and was given the same information her son was given.  At that point, Ms. ****** became loud and aggressive saying that she was told the repair would take only 2 hours.  After a few minutes of our receptionist attempting to calm the situation, our shop manager Joe took the phone call.  Joe explained everything to the customer again but she would not allow for a reasonable conversation.  At this point, Joe gave her the option to come pick the vehicle up before repairs were started.  She was told parts would then be returned and a restocking fee assessed as per the terms of the signed repair authorization we obtained from the customer.  She wanted a few days to think about what she wanted to do and ultimately decided to pick the car up without repairs being completed.  Payment was returned to Travelers Insurance, less the restocking fee, as per their request.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hit a deer. My car was drivable and was able to be inspected so it was legal to be on the road. My insurance company recommended Delaney to fix my car. I went to Delaney and they told me it would be five days to fix once the parts came in. When I came back they told me it would be 10 days to fix. Which is also OK. So i dropped my car off on the 5th and I took all my vacation and when I called them (day12) because they never gave me updates they told me they returned three hoods that they were all damaged. I said OK and they said they had ordered the parts. After a few more days I called them back to see what the update was because they still were not giving me updates. They told me the parts never fit. This is a different story. I called my insurance agency telling them I’m not getting updates and I need to know what’s going on I need my car by Christmas. They told me my part was in Lewistown and I hope to have the car fixed. (Day 18) same update on day 21 (Lewiston is approx 60 miles away) So three days later I still haven’t gotten an update and it’s been almost 24 days they’ve had my car and now they’re telling me that they ordered the parts on the 12th and they needed more parts (today’s update) this is a third story I’m hearing I don’t know what the truth is I don’t even know if I have a car and I’m looking at losing my job because I do direct care for the disabled it’s very hard for me to get to and from work. I’m not getting a truthful answer every time I called him it’s a different story. I wish I would’ve known I would’ve been happy to drive my car in the condition it’s in to keep my job. I am mostly upset because they can’t give me a straight answer. I just want the truth. I need a car to keep my job. My life is crumbling because of this

  Business Response

  Date: 01/05/2023

  Ms. ********* dropped her 2016 Acura TLX off at our State College Body Shop on 12/5 for repairs.  When she dropped off we let her know that the vehicle would be at our facility for a minimum of 10 days depending on parts and if additional damages were found, it could take longer.  The customer responded it didn’t matter how long it took because she is on vacation.  We discovered additional damages and needed to order a few minor additional pieces.  The first aftermarket hood we received for her vehicle did not fit correctly and was found to have some structural damage to it.  We ordered another aftermarket hood as per insurance policy on 12/12 and when it arrived it had the same issue.  At that point we ordered a hood from Acura which would take 3-5 days to arrive per the vendor.  This part was slated to arrive on 12/23 but due to the snow and ice storm on that day the vendor did not deliver.  Our vendor was closed on 12/26 so we did not receive the hood until 12/27.  The vehicle was painted on 12/28 and assuming upon reassembly we don’t find any other hidden issues, we expect to deliver the vehicle on 12/30.
  
  The customer has been given weekly updates on the repair status and on 12/22 she was made aware of the hood delay and the potential for delayed delivery due to inclement weather and the upcoming holiday.  The manager of our facility contacted the customer on 12/28 and offered to provide her a complementary loaner vehicle and she stated she would call back when she knew what she wanted to do.  The manager of our facility stayed until 8pm and the customer never called, nor did she show up to our facility to take him up on his offer.  As of 3:20pm on 12/29, she still has not called back.

  The customer picked up her vehicle this morning with no complaints(12/30).  She let the staff know that she works from home.

  Just to clarify....this complaint was for the State College Delaney Body Shop and NOT Delaney Auto Group of Indiana

  Please let me know if you require any further information. 

   

  Thank you

  Barre B***

  General Manager 

  Delaney Automotive Group - Indiana

   

  Customer Answer

  Date: 01/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   
  Regards,
  
  **** *********

  
  as for the response, they first told me that 3 of the hoods did not fit (after almost 2 weeks of nothing…I had called for that update). I was then told that the hoods were damaged. I forget what the third excuse was but each time I spoke to them (in which I called them…until I reached out to the BBB in which they THEN started to contact me with updates.) it was a different story    The FIRST estimate was a 5 day window   When I came to get a written estimate it turned into a 10 day window. I told them I will be using my vacation for those 10 days   I didn’t say it didn’t matter how long it took   I said I would be taking a 10 day vacation so the fact they added 5 days to the estimate time didn’t matter   
  

  as for the repairs   Well   The headlight sometimes half works and there is this weird cone shape blocking the leds that do work  (See photo) and other times does not turn on at all  (the headlights both worked fully when I dropped it off.)  I alerted my insurance company within 24 hours.   I also noticed as I was washing my car that the front bumper was not entirely attached in the front passenger side. They asked me to drop it off, they will order the part and give me a car   However I chose to keep my car until they have the part.  They told me that I was unable to wait for my car to be fixed once the part came in as it would take days to fix a headlight   In the meantime they will give me a car  

  when I picked up my car.  It appeared to be fixed.  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Hyundai Tucson from Delaney in 2019. My husband and I have both been customers prior to this and had great service. We planned to trade all 3 of our vehicles in with Delaney this fall for upgrades. We even encouraged and convinced others to buy from Delaney. I was in awe by the wonderful warranty and the sales staff that I worked with. I was excited to feel safe in my brand new car! In May of 2022 everything went downhill with my vehicle. My car has been towed 5 times from May to now (August). Each time I lost power driving down the road, it was terrifying. It has had several things replaced under warranty, but nothing is fixing the issue. The last time it was towed the service department first told us that they could not find anything wrong with it and to override the code by unplugging the battery next time it happens. Then called back to say that they tightened a torque and that was "probably" the issue. The next day it needed towed again for the same issue. I expressed my frustration and fear of driving my car to the service manager on the phone. He continually stated "I do not care" and "that isn't my problem". It got towed back to Delaney on July 17th. It is now August 3rd and I have yet to hear from them. On July 29th the service department stated that they didn't even look at it yet. I'm extremely disappointed in the service that I have received and regret suggesting that anyone buys a vehicle from Delaney. I bought a brand new Hyundai thinking that it would be safe to put my children in the backseat and trusted the service department each time they told me it was safe to drive off their lot. Now I do not have a reliable car to drive that I feel safe putting my kids in, even though it was only three years old.

  Business Response

  Date: 08/10/2022

  We are sorry that you are having trouble with your Tucson. The first few times that you had to have your car towed it did not come to our service department. Being that the car went to a different dealership, we have no technical information from what the technician had found with the issue. We unfortunately have to start from scratch with the issue. This also includes verifying what parts were replaced and if it was done correctly. We are working with Hyundai Technical Assistance to get to the bottom of the issue related to your car.  When we try and attempt a repair, we clear the codes. As you are aware it can take a while to act up again if it is going to. We do not want to give the car back to you and have the same issue with the lack of power. We have provided you with a loaner car while we try and figure out the issue. We also have our Platium Master Hyundai Tech working with your car.

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a suv off of delaney chevrolet and my car payment is 615 and no one will help us out at all and I can't afford to keep paying it

  Business Response

  Date: 07/27/2022

  We appreciate you purchasing your vehicle from Delaney Automotive Group. We are sorry to hear that you are having trouble making your payments on the vehicle. We would certainly like to offer any assistance that we can. Can you please have the customer reach out to our management team to review options of trading in your vehicle or selling the vehicle to us. We can go over the details. Thank You for your consideration.

   

  Sincerely,

  Barre B***

  General Manager

  Delaney Automotive Group

  Customer Answer

  Date: 07/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  ******** ******

• Initial Complaint

  Date:05/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I had a new engine put in buy Delaneys and the engine when after 1600 miles and was try to say that I had 40 pages or check engine codes, they was also trying to get me for the air bad not being on properly but they were the ones who did it and the camp for it wasn’t tightened down the hole was that was also them they was trying to tell me that I used the wrong oil when my sister has the same car as me and it has the same oil and was trying to tell me everything was my fault and trying to make me pay over 7k for a used engine with out taxes or about 11k for a new new one and they are not covering it under warranty the car still has the factory warranty on the car for the power train. I maby drove the car for about 3 week at the most

  Business Response

  Date: 06/02/2022

  We were sorry to see that you were having trouble with your car again. When it comes to a large powertrain repair Chevy has to authorize it. It was difficult to get covered the first time when the car was towed in without oil in it but we were able to get Chevy to cover it. When we contacted Chevy the second time is when we had to do all of the research. That is why it took so long to get an answer back from them if we could warranty it or not. Chevy had obtained the records from the car through On Star. There was unfortunately a lot of information from what was going on with the car that had them asking more questions. It was the ultimate determination from Chevy that they would not cover it again. We are a dealer not the ones that make the determination of coverage on a large powertrain repair.