ComplaintsforHorizon Card Services

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Initial Complaint
09/23/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Horizon card services was supposed to cancel my service that was signed for fraudulently a year ago non Jan 16 never processed it and has been charging me a for a year a monthly subscription. I think this behavior is indicative of preying behavior and should be investigated and taken Care of. Many people are hurt by this company that is said to be “partly a scam” in online reviews and they did not cancel my account that was fraudulently made for over a year.
Business response
09/28/2023
Horizon Card Services
P.O. Box 1275
Indiana, PA 15701
1.800.251.6144
September 28, 2023
*** ** ********
**** ********* *****

We are in receipt of the above referenced complaint dated 09/23/2023.

*** ******** states in his complaint that Horizon Card Services was supposed to cancel his service that was signed for fraudulently a year ago on January 16. He states that Horizon Card Services never processed the cancellation and has been charging him a monthly subscription for a year. He thinks that this behavior is indicative of preying behavior and should be investigated and taken care of. *** ******** feels that many people are getting hurt by this company that is said to be “partly a scam” in online reviews and again states they did not cancel his account that was fraudulently made for over a year.

Applicants visit our secure web site and willingly apply for our services by completing our online application. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. After entering their personal information in the online application, applicants enter a valid credit card number and expiration date. Here the application process requires the applicant to click on a check box to confirm they have read and agree to the Payment Authorization terms. They acknowledge that they understand and agree that at the end of their risk-free trial they will be billed a regular monthly participation fee. The monthly fee will be assessed automatically every thirty days unless they request to discontinue their membership. They may cancel at any time by calling the Member Services department and understand that refunds will be made for fees paid within the last 30 days upon request. Once the application has been submitted, the applicant sees a membership confirmation page. An email with this same information is sent to the email address provided in the application. This confirmation provides the customer with the information they need to have immediate access to the services, provides their first payment date after the free trial ends, and provides the applicant with our contact information.

*** ******** contacted Member Services on September 22, 2023 by phone stating he was being billed and never signed up for anything. He stated he will report the company to the better business bureau. A manager took over the phone call and processed the cancellation of the account and issued a refund of one monthly fee in accordance with the cancellation and refund policy and as a courtesy, processed two additional months of refunds. In addition, the manager confirmed *** ********** email address so a fraud affidavit could be sent. Once the completed fraud affidavit is returned, an investigation will be done, and additional refunds may be processed. *** ******** called back into Member Services three more times on September 23, 2023 threatening the better business bureau each time. A manager explained that all he needed to do was fill out and send back the fraud affidavit, but *** ******** disconnected the call.

Mr. *** ********’s account had been cancelled on September 22, 2023. He was refunded three months of the $14.77 monthly membership fees and sent a fraud affidavit to the confirmed email address that is also the email address on the account. Once the completed fraud affidavit is returned, we will be able to investigate further into the fraud claim and determine if additional refunds are due.

We trust this resolves this matter and that no further communication is needed at this time.

Sincerely,
Dee-ann B********
Compliance Department
Horizon Card Services
************** ***** ************
Initial Complaint
09/20/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are a now obvious scam. They market themselves like a credit card company but it's really just a card you can use on their thrown together site to purchase drop shipped garbage. I am afraid they will steal my identity as well
Business response
09/28/2023
Horizon Card Services
P.O. Box 1275
Indiana, PA 15701
1.800.251.6144
September 28, 2023
*** ** ********
**** ********* *****

We are in receipt of the above referenced complaint dated 09/20/2023.

***** **** states in her complaint that Horizon Card Services is a scam. She states that Horizon Card Services markets as a credit card company but is really just a card to use on the thrown together site to purchase drop shipped garbage. ***** **** is afraid that Horizon Card Services will steal her identity. She wants a billing adjustment, no further contact with the business, and the account to be closed.

***** **** visited our secure web site and willingly applied for our services by completing our online application. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. The online application also provides a link to The Horizon Outlet which gives applicants the opportunity to preview the shopping website. ***** **** completed the online application on September 20, 2023.

***** **** did contact Member Services through email on September 20, 2023 to request to cancel her services. A response was sent to *** **** that same day which summarized the services that *** **** had successfully applied for and instructed *** **** to call member services to cancel her account. *** ****’s response to that email was that she will be reporting to the better business bureau and that she does not have time to sit on the phone. Horizon Card Services did attempt to call *** **** to resolve the issue but was unable to reach her. The agent left a voice message. The account was canceled on September 20, 2023 with no refunds due as no payments had been made. There has been no additional contact with *** ****.

Ms. ***** ****’s account had been cancelled on September 20, 2023 in response to her emailed request. There were no payments made to refund. There will be no further contact with *** ****.

We trust this resolves this matter and that no further communication is needed at this time.

Sincerely,
Dee-ann B********
Compliance Department
Horizon Card Services
************** ***** ************
Initial Complaint
08/22/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I set up an account with Horizon Card Services. I was automatically given a $750 in store credit to shop online at TheHorizonOutlet. Com. I spent $263.73 of that in store credit and to get my items shipped I had to pay 10% of that cost the day I ordered them. On August 10,2022 I filed a complaint with FedX for not receiving my package because the tracking # I received when I ordered from The Horizon Outlet said the package had been delivered 2 days prior to the day I filed the complaint. The same day I contacted The Horizon Outlet via email. They almost immediately terminated my account with them. I have received a bill in the mail saying I owe $26.73 as my monthly balance with them. Im not gonna pay and continue to pay for items I never received.
Business response
08/31/2022
Horizon Card Services
P.O. Box 1275
Indiana, PA 15701
1.800.251.6144 August 31, 2022

*** ** ********
**** ********* *****

We are in receipt of the above referenced complaint dated 08/22/2022.

****** ***** states in her complaint that she set up an account with Horizon Card Services and was given a credit line to use on thehorioznoutlet.com shopping site. ****** stated she used some of the store credit and to get her items shipped. She had to pay 10% of that cost the day she ordered. On August 10, 2022, ****** ***** filed a complaint with FedEx for not receiving her package because the tracking number she received when she ordered from The Horizon Outlet said the package had been delivered two days prior to the day she filed the complaint. That same day she contacted The Horizon Outlet through email. ****** ***** stated The Horizon Outlet immediately terminated her account. She received a bill in the mail saying she owed a payment for her monthly balance. She stated she is not going to continue to pay for items she never received. Her desired resolution is a refund, no further contact by the business, and a correction to her credit report.

****** ***** visited our secure web site and willingly applied for our services by completing our online application. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. ****** ***** visited our secure website and checked the box on July 31, 2022, stating she read and agrees to the terms and conditions. ****** ***** used her account to place an order on August 3, 2022. When ****** placed this order, she paid for the shipping as outlined in the terms and conditions. Ms. ***** did contact Member Services through email on August 14, 2022 to ask about the status of her order. She stated the tracking number shows delivered but she never received the order. She also questioned why her account was deactivated. An email response was sent on August 15, 2022 advising her that we were submitting a research request to our fulfillment department for the order. We advised her the account was cancelled per company policy due to nonpayment for the monthly membership fee. We informed Ms. ***** in the email that she could reactivate her account by calling, verify her identity and make a payment for the monthly membership fee. On August 15, 2022 Horizon Card Services sent a follow up email response in regards to the research request for her order. We advised ****** ***** that her package was delivered to the address that was entered and provided the tracking number. We gave our contact information in case *** ***** had additional concerns.

Upon receipt of this complaint, we tried to contact ****** ***** by phone. We made two call attempts and left two voice mail messages. As of August 31, 2022, we have not heard from ****** ******

Ms. ****** ******* account had been cancelled on August 15, 2022. On August 22, 2022, ****** ***** was refunded the shipping charges she had paid on the missing package. The balance was removed from her line of credit and it is now showing as nothing due. Her account was not reported; therefore, no correction was necessary to her credit report. We have done a review of our company policy in regard to working with a customer in resolving a missing package issue and we have made immediate changes to improve communication in the research process.

We trust this resolves this matter and that no further communication is needed at this time.

Sincerely,

Dee-*** *********
Compliance Department
Horizon Card Services
1.800.251.6144
(Fax) 724.599.1580
Initial Complaint
06/17/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The Horizon Outlet took a monthly charge from my bank account and I canceled before my free trial.
Business response
06/23/2022
Horizon Card Services

P.O. Box 1275

Indiana, PA 15701

1.800.251.6144
June 23, 2022

*** ** ********

**** ********* ***** *

We are in receipt of the above referenced complaint dated 06/17/2022.

******* ***** states in her complaint that The Horizon Outlet took a monthly charge from her bank account and she canceled before her free trial ended. She would like to be refunded.

******* ***** visited our secure web site and willingly applied for our services by completing our online application. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. ******* ***** visited our secure website and checked the box on June 6, 2022, stating she read and agrees to the terms and conditions. After entering her personal information in the online application, ******* ***** entered a valid credit card number and expiration date. Here the application process requires the customer to click on a check box to confirm they have read and agree to the Payment Authorization terms. The customer acknowledges that they understand and agree that at the end of their risk-free trial they will be billed a regular monthly participation fee. The monthly fee will be assessed automatically every thirty days unless they request to discontinue their membership. They may cancel at any time by calling the Member Services department and understand that refunds will be made for fees paid within the last 30 days upon request. Once the application has been submitted, the customer sees a membership confirmation page. An email with this same information is sent to the email address provided in the application. This confirmation provides the customer with the information they need to have immediate access to the services, provides their first payment date after the free trial ends, and provides the customer with our contact information. ******* ***** did contact Member Services on June 6, 2022. The phone agent gave *** ***** an overview of the services, updated the email address on *** *****’s account, and verified that *** ***** was satisfied with keeping the account open and active. After the phone call, *** ***** then accessed the shopping site on several occasions over the following several days. *** ***** did not contact MS prior to the end of the free trial which ended June 17, 2022 to request to cancel and so the first payment of $14.77 was processed.

Upon receipt of this complaint, we contacted ******* ***** by phone. While we were locating *** *****’s account, a second account with much of the same account information was located. We asked *** ***** about her call on June 6, 2022 and she stated she requested a cancellation. We asked about the second account. She states her identity was stolen and must have been used to create that account. We asked why she accessed the shopping site after she canceled the account. She stated she wanted to buy something before the free trial ended. We confirmed with *** ***** that she wanted both accounts canceled and we advised her that the $14.77 transaction that was processed 6/17/2022 would be canceled and that the two charges on the second account would be refunded. *** ***** indicated she was satisfied with the outcome of our phone call.

*** ******* ******* accounts have been cancelled on June 17, 2022. She was refunded $14.77 and voided $14.77 in accordance with the cancellation and refund policy. She was refunded an additional $14.77 as a courtesy.

We trust this resolves this matter and that no further communication is needed at this time.

Sincerely,

Dee-ann B********

Compliance Department

Horizon Card Services

1.800.251.6144

(Fax) 724.599.1580
Initial Complaint
03/11/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They keep taking money from me every mouth and I want my money back . I have no business with them or bought anything from there
Business response
03/21/2022
Horizon Card Services
P.O. Box 1275
Indiana, PA 15701
1.800.251.6144 ***** *** ****

*** ** ********

**** ********* *****

We are in receipt of the above referenced complaint dated 03/12/2022.

******* ********** states in her complaint that they keep taking money from her every month and she wants her money back. She has no business with them or bought anything from there.

******** ********** visited our secure web site and willingly applied for our services by completing our online application. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. ******** ********** visited our secure website and checked the box on October 13, 2021, stating she read and agrees to the terms and conditions. After entering her personal information in the online application, ******** ********** entered a valid credit card number and expiration date. Here the application process requires the customer to click on a check box to confirm they have read and agree to the Payment Authorization terms. The customer acknowledges that they understand and agree that at the end of their risk-free trial they will be billed a regular monthly participation fee. The monthly fee will be assessed automatically every thirty days unless they request to discontinue their membership. They may cancel at any time by calling the Member Services department and understand that refunds will be made for fees paid within the last 30 days upon request. Once the application has been submitted, the customer sees a membership confirmation page. An email with this same information is sent to the email address provided in the application. This confirmation provides the customer with the information they need to have immediate access to the services, provides their first payment date after the free trial ends, and provides the customer with our contact information. ******** ********** did contact Member Services by phone on October 20, 2021 and requested to cancel her services. After speaking with a manager, she agreed to keep the account open and active. She stated that she would be calling back with a new credit card number for on file. The shopping site was logged into the next day, but no call was made to Member Services to update the card information on file. *** ********** emailed Member Services on November 13, 2021asking general questions. There was no contact with *** ********** after that date.

Upon receipt of this complaint, we tried to contact ******* ********** by phone. We made three call attempts and left three voice mail messages. As of March 21, 2022, we have not heard from ******* ***********

We do not have an account under ******* **********, but we were able to locate an account under ******** ********** that has the same address as noted in the complaint. Since the last name and address are the same, we cancelled Ms. ******** **********’s account on March 15, 2022. She was refunded $14.77 in accordance with the cancellation and refund policy and an additional $29.54 as a courtesy.

We trust this resolves this matter and that no further communication is needed at this time.

Sincerely,
Dee-ann B********
Compliance Department
Horizon Card Services
************** ***** ************
Customer response
03/21/2022
I’m getting $29 dollars back to
Initial Complaint
03/07/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Around the end of February a company online called Horizon Outlet offered me a $750 spending limit at their store online where I could make payments on merchandise as long as I paid the shipping and handling fees and paid monthly payments and i agreed to the terms of the I agreed I used the $750 credit limit an ordered merchandise for me that is ideal because I don't go out much so I sent them the $110 17 for my shipping and handling as soon as they took my 110.17 they sent me a email saying they confirmed my order and it would be shipped immediatly and just two days later they send me some email saying that my card is canceled all of a sudden .the card that I'm speaking about is the online card number they gave me that had the credit limit on it it's a online credit card and I've tried several times to contact them with no love I've also got back on the horizon outlet store online and a message popped up that reads this account is canceled closed that's why I tried to go online like order history on their store and it I tried to login and it said my account has been closed literally as soon as they receive my hundred and $10 and my membership fee they just closed my account and now I can't get my money back my account I did not receive my money back I did not receive my merchandise I mean nothing
Business response
03/15/2022
Horizon Card Services
P.O. Box 1275
Indiana, PA 15701
1.800.251.6144 March 15, 2022

*** ** ********

**** ********* *****

We are in receipt of the above referenced complaint dated 03/07/2022.

******* ******* states in her complaint that around the end of February, Horizon Outlet offered her a $750 spending limit at the online store where she could make payments on merchandise if she paid the shipping and handling and paid monthly payments. ******* agreed to the terms and used the $750 credit limit and ordered merchandise. She paid Horizon Outlet the $110.17 for her shipping and handling and as soon as Horizon Outlet took the $110.17, she received an email saying Horizon Outlet confirmed her order and it would be shipped immediately. Two days later she received an email saying that her Horizon Outlet card was canceled. She tried several times to contact Horizon Outlet with no response. She also got back on the Horizon Outlet store online and a message popped up that reads this account is closed. She tried to login and it said her account has been closed. *** ******* states that as soon as Horizon Outlet received her $110 and membership fee, they closed her account and now she can't get her money back in her account and did not receive her merchandise.

******* ******* visited our secure web site and willingly applied for our services by completing our online application. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. ******* ******* visited our secure website and checked the box on February 27, 2022, stating she read and agrees to the terms and conditions. Once the application has been submitted, the customer sees a membership confirmation page. An email with this same information is sent to the email address provided in the application. This confirmation provides the customer with the information they need to have immediate access to the services, provides their first payment date after the free trial ends, and provides the customer with our contact information. ******* ******* did contact Member Services on March 7, 2022 by email to see why she received an email saying her account was canceled and asking where her money is that she paid for the shipping and handling fee. An email reply was sent advising that two accounts were found under her name with a majority of the personal information being the same. We informed her that we have attempted to contact her twice by phone and by email to verify the accounts and the order for shipping, but all attempts failed. Due to no response to the verification attempts, on March 7, 2022 we canceled both accounts and the order with a refund of $110.77 back to her personal account. We advised that a refund could take three to five business days to fully post to her account. The customer responded by email that she did not receive her refund and wants her money back for the shipping but prefers to have her merchandise. The manager restated in their email response that a refund could take three to five business days to fully post her account. *** ******* indicated she would like to reinstate her account. She was advised she would need to call us to do this, and our phone number and hours were given to her. Ms. ******* called member services on March 10, 2022 requesting to reinstate her account. She paid the membership fee and did a verification for her account. Ms. ******* then placed an order paying the for shipping and processing. Again, due to the size of the order, we tried to do account verification with *** ******* by phone. She did not answer our calls and the order was cancelled on March 14, 2022. *** ******* emailed requesting the account be canceled since her order was canceled. Her account was canceled as requested.

Upon receipt of this complaint, we tried to contact ******* ******* by phone. We made two call attempts and were unable to leave a voice mail message either time, but On March 10, 2022 ******* ******* contacted member services by phone to reinstate her account. We have made one last attempt to reach her by phone on March 15, 2022 but were unable to reach her but did leave a voice mail requesting she return our call.

Ms. *******’s account had been cancelled on March 7, 2022. She was refunded $110.77 to her personal card for the shipping and processing fee. Refunds can take three to five business days to show back in an account. *** ******* should see her refund by March 14, 2022 at the latest. *** *******’s account had been cancelled a second time on March 14, 2022. She was refunded $14.77 for the monthly fee and $106.64 for the shipping and processing of the second order. Ms. ******* should see these refunds by March 21, 2022 at the latest.

We trust this resolves this matter and that no further communication is needed at this time.

Sincerely,
Dee-ann B********
Compliance Department
Horizon Card Services
1.800.251.6144
(Fax) 724.599.1580
Initial Complaint
02/18/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They keep charging my account in the amount of $14.95 and I have no idea why. This has happened for the past few months and I've contacted them with no response heard from them. I just want my money back that they charged my account.
Business response
03/02/2022
Horizon Card Services
P.O. Box 1275
Indiana, PA 15701
1.800.251.6144
March, 2, 2022

*** ** ********
**** ********* *****

We are in receipt of the above referenced complaint dated 02/19/2022.

******** ***** states in her complaint that they keep charging her account in the amount of $14.95 and she has no idea why. This has happened for the past few months and she’s contacted them with no response. She just wants her money back that they charged her account.

******** ***** visited our secure web site and willingly applied for our services by completing our online application. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. ******** ***** visited our secure website and checked the box on February 3, 2022, stating she read and agrees to the terms and conditions. After entering her personal information in the online application, ******** ***** entered a valid credit card number and expiration date. Here the application process requires the customer to click on a check box to confirm they have read and agree to the Payment Authorization terms. The customer acknowledges that they understand and agree that at the end of their risk-free trial they will be billed a regular monthly participation fee. The monthly fee will be assessed automatically every thirty days unless they request to discontinue their membership. They may cancel at any time by calling the Member Services department and understand that refunds will be made for fees paid within the last 30 days upon request. Once the application has been submitted, the customer sees a membership confirmation page. An email with this same information is sent to the email address provided in the application. This confirmation provides the customer with the information they need to have immediate access to the services, provides their first payment date after the free trial ends, and provides the customer with our contact information. We have researched our systems and there are no contact attempts neither by the phone number or email address that she provided in her complaint. The email address and phone number in the complaint match what we have on record for her account. We do show that she used the information provided to her to access the Horizon Outlet on February 3rd and again on February 11th.
Upon receipt of this complaint, we tried to contact ******** ***** by phone. We made two call attempts and left two voice mail messages. As of February 28, 2022, we have not heard from ******** *****.

Ms. ******** *****’s account had been cancelled on February 22, 2022. She was refunded $14.77 in accordance with the cancellation and refund policy. She was charged $14.77 only one time so there are no other amounts to refund.

We trust this resolves this matter and that no further communication is needed at this time.

Sincerely,
Dee-ann B********
Compliance Department
Horizon Card Services
1.800.251.6144
(Fax) 724.599.1580
Customer response
03/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *****
Initial Complaint
02/01/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Immediately upon receiving a statement from Horizon I called Horizon to report that an account was opened up in my name using stolen identity credentials. The amount remaining on the account is not a large amount just over $100. After hearing my complaint they did not move to remedy the situation. Instead, they asked me for additional personal information which I would not provide as a result of never hearing about this company. Since that point in time, I have also sent them written correspondence stating that the account was opened under fraudulent terms (which is attached) and that I had no intention of paying for goods that I did not receive. Horizon responded with a letter telling me how much was on the account but did not address my complaint of this being a fraudulent account. You will notice that they canceled $623.74 worth of orders... I assume they did this as a result of my phone call. They don't have the correct maiden name of my mother (page 2). They utilized a fake email address and a phone number that does not belong to me. The shipping address is listed in New York, and the billing address is listed as **** ****** ** ***** **. I would like the help of the BBB in resolving this issue. You will notice inconsistencies in the Horizon documentation that I am providing.
Customer response
02/07/2022
I did want to reach and let you know that Deeann from Horizon Card Services Called me today and resolved the issue with the fraudulent account. Their remedy was satisfactory and I would like to know what I need to do to close this complaint.
Thank* ***
Initial Complaint
12/11/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
this company has been taking a 14.77 fee from my direct express card since feb 2021 clean up to 12/4/21 and i have not use this service for anything or authorized them to automatically take a fee every month.i have never used this service and never will so dont no why they are recieving a payment.i would like all fees returned and for them to stop taking money from my account at direct express please.can you please have this problem looked into
Business response
12/16/2021
Horizon Card Services

**** *** **** ******** ** ***** **************
******** *** **** *** ** ******** * **** ********* *****

We are in receipt of the above referenced complaint dated 12/12/2021.

***** ******* states in her complaint that this company (Horizon Card Services) has been taking a $14.77 fee from her card since February 2021 up through December 4, 2021. She has not used the service or authorized them to automatically take a fee each month. She has never used this service and never will, so she doesn’t know why they are receiving a payment. She would like all fees returned and for them to stop taking money from her account.

***** ******* visited our secure web site and willingly applied for our services by completing our online application for the Principal Platinum Card. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. ***** ******* visited our secure website and checked the box on February 7, 2021, stating she read and agrees to the terms and conditions. After entering her personal information in the online application, ***** ******* entered a valid credit card number and expiration date. Here the application process requires the customer to click on a check box to confirm they have read and agree to the Payment Authorization terms. The customer acknowledges that they understand and agree that at the end of their risk-free trial they will be billed a regular monthly participation fee. The monthly fee will be assessed automatically every thirty days unless they request to discontinue their membership. They may cancel at any time by calling the Member Services department and understand that refunds will be made for fees paid within the last 30 days upon request. Once the application has been submitted, the customer sees a membership confirmation page. An email with the same membership confirmation is sent to the email address provided in the application. This confirmation provides the customer with the information they need to have immediate access to the services, provides their first payment date after the free trial ends, and provides the customer with our contact information. ***** ******* did not contact member services. **** ******* did log in to the Member Shopping website on March 15, 2021 and October 29, 2021 using her membership login that was provided in the enrollment confirmation.

Upon receipt of this complaint, we tried to contact ***** ******* by phone. We made two call attempts and each time there was no answer, and we were unable to leave a voice message. As of December 16, 2021, we have not heard from ***** *******.

Mrs. ***** *******’ account had been cancelled on December 13, 2021. She was refunded $14.77 in accordance with the cancellation and refund policy.

We trust this resolves this matter and that no further communication is needed at this time.

Sincerely,

Dee-ann B********

Compliance Department

Horizon Card Services

1.800.251.6144

(Fax) 724.599.1580
Initial Complaint
12/10/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They taking money off my card
Business response
12/16/2021
Horizon Card Services

**** *** **** ******** ** ***** **************
December 16, 2021

*** ** ********

**** ********* *****

We are in receipt of the above referenced complaint dated 12/10/2021.

********* ****** states in her complaint that they (Horizon Card Services) are taking money off her card. Her desired resolution is an explanation of charges and a refund.

********* ****** visited our secure web site and willingly applied for our services by completing our online application for the NetFirst Platinum Card. Our application process requires the customer to click on a check box to confirm they have read our terms and conditions before the application can be submitted. These terms and conditions outline our product and services and clearly give our contact information. ********* ****** visited our secure website and checked the box on November 28, 2021, stating she read and agrees to the terms and conditions. After entering her personal information in the online application, ********* ****** entered a valid credit card number and expiration date. Here the application process requires the customer to click on a check box to confirm they have read and agree to the Payment Authorization terms. The customer acknowledges that they understand and agree that at the end of their risk-free trial they will be billed a regular monthly participation fee. The monthly fee will be assessed automatically every thirty days unless they request to discontinue their membership. They may cancel at any time by calling the Member Services department and understand that refunds will be made for fees paid within the last 30 days upon request. Once the application has been submitted, the customer sees a membership confirmation page. An email with the same membership confirmation is sent to the email address provided in the application. This confirmation provides the customer with the information they need to have immediate access to the services, provides their first payment date after the free trial ends, and provides the customer with our contact information. ********* ****** did not contact member services. **** ****** did log in to the Member Benefit website on November 28, 2021 using her membership login that was provided in the enrollment confirmation.

Upon receipt of this complaint, we tried to contact ********* ****** by phone. We made two call attempts and left two voice mail messages. As of December 16, 2021, we have not heard from ********* ******.

Miss ********* ******’s account had been cancelled on December 10, 2021. Her pending transaction of $14.77 was voided in accordance with the cancellation and refund policy. There were no additional charges.

We trust this resolves this matter and that no further communication is needed at this time.

Sincerely,

Dee-ann B********

Compliance Department ******* **** ******** ************** ***** ************

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Horizon Card Services

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