Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year my car wouldn’t start up because of the crankshaft and cramshaft sensor went. The problem was supposed to be fixed but this year in October my check engine light came back on . I took it to Nissan and the same problem they said they fixed went again. They charged me $600 to replace the cramshaft sensor and when I went to pick up the car the check engine light came back on. Now my car won’t start at all now

  Business Response

  Date: 11/30/2023

  Good Morning,
  The vehicle was originally repaired in June of 2022 and the problem reoccurred in October of 2023.  Nissan's warranty on replacement parts is 12 months which had expired by 4 months when the issue reoccurred, and Nissan will not make exceptions on that coverage.  I would be able to offer the customer a discount on parts and labor on the work needed to help out the situation, but unfortunately would not be able to cover it under warranty as it is expired.

  Thank you,

  *************************

  General Manager

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to purchase a used car for 18,439 I was fine with this price and had a couple of paths to purchase with more then one bank I was put into a predatory loan at 9.9% but that’s not my total problem The car has pre existing conditions that preclude it from having and extended warranty yet I was sold one for 2424.00 and useless gap insurance that won’t pay in case of emergency so what did I get I was scammed into paying 30,000 for a 10 year old car that is broken and needs major repairs to the transmission and brake system these are safety issues on top of these problems the electronics which is the radio and ********* system is broken and they refuse to replace anything or fix the transmission or the brakes I’m returning the car but I feel this company has predatory sales and lending practices and I feel like I need to call and attorney I will be returning this vehicle at 9 am today April 26, 2023 one day after buying it. The sold me a broken car AS IS AND EXPECT ME TO PAY THOUSANDS MORE TO REPAIR IT THIS IS A CRIME.

  Business Response

  Date: 05/01/2023

  In response to the claim:

  We offer financing through many different lenders and customers are always welcome to use their own financing outside of us if there are better options available, we can only pass on to the customers the approval that we have for them.  The products that were purchased in the finance office are completely optional and are not mandatory to purchase in order to purchase the vehicle, and all of our transactions in the finance office are recorded.  We took the vehicle back from the customer because of the issues and unwound the deal with the lender and did not register the vehicle so that the transaction is null and void.

  Thank you,

  *************************

  General Manager

• Initial Complaint

  Date:10/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to pay Faulkner Nissan Jenkintown, PA , $20,186.00 for a 2019 Nissan ****** 4 Door Sedan. Vin:****************. But was charged $6,206.00 for extended warranties and miscellaneous 'after sale' items I did not want, and repeatedly refused. However, it was still added to my contract, nonetheless.I was made multiple promises by several (different) individuals at the Faulkner Nissan Jenkintown, PA Dealership, that this matter would be resolved and that the warranties would be removed.Regrettably, I have been getting the run around for the past 7-8 weeks. With no resolution to this problem. In fact, I recently received a letter from Faulkner Nissan Finance Company, contradicting the Retail Installment Sales Contract provided to me by the Faulkner Nissan Jenkintown, PA Dealership. I am unable to get clarity from Faulkner Nissan Jenkintown, PA, regarding removal of the warranties I did not want. Nor have I been able to obtain clarity on why I am receiving conflicting information from the Faulkner Nissan Finance Company regarding my installment contract. I was told to wait until December 6, 2022 to remove the warranties.

  Business Response

  Date: 10/31/2022

  I have responded to ******* and explained the process with the cancellations in more detail and for what the next steps would be with her.  She responded that she understood the explanation and that the refunds were going back to the financial institution.  

  Denis O*********

  General Manager

  Faulkner Nissan 

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan (Don S*****) agreed to buy back my leased vehicle for $38,000, which I have in writing. I also have in writing Don confirming that I will still get $38,000 even if I do not purchase another vehicle from Nissan. Seeing as the vehicle was in perfect condition and driven less than one year, I asked if he could look to purchase the vehicle for $39,000 - to which he responded with, "My pre-owned manager hasn't looked at the ****** yet. I'm sure we can work it for you if your ****** is as clean as you say it is". Upon arriving for my appointment, Don immediately asked if I had already purchased another vehicle, for which I said yes. I'm then told that I will only be getting what is owed on the car, $36,800. When I asked why, I was told the reason being that the markets fluctuated and because I wasn't purchasing another vehicle from them. I'd like to add that my last conversation, with Don, was less than 24 hours before my appointment. After some push back, I was given $37,000. AND Don agreed that the car was in perfect condition. I feel as though this entire situation was deceitful and misleading; and even though I've got confirmation in writing, it didn't matter. I have done research and found that this has happened to others. I'd like to contribute to help stopping this from continuing to happen AND receive the additional money I was told I'd receive. Thank you!

  Business Response

  Date: 08/06/2022

  We originally did a sight unseen appraisal on this ****** for $35,000 prior to the customer coming to the dealership.  When the customer contacted Don that she wanted more for the vehicle, he told the customer that she would have to bring in the vehicle for us to see it and see if we could get to her number.  We ended up going up to $37,000 on the vehicle, which is $3,716 more than ****** Blue Book excellent trade in value of $33,284 which is over market price in a market that is constantly changing by the day.

  Customer Answer

  Date: 08/11/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: this response is untruthful. I was never offered $35,000 unseen - my first offer was $38,000. I'm attaching my conversation with Don showing the offer of $38,000 regardless of whether I purchase another vehicle from them. $35,000 was never mentioned once in any conversation about selling back my vehicle.

  I was also lead to believe that there was high potential in receiving $39,000 since the vehicle was in perfect condition.

  Our last email exchange was just over 24 hours (11:50am) before our appointment the following day (2:30pm) - I would like to see the evidence/documentation that shows how the markets fluctuated. I was led to believe I would receive more money than I actually did through deceit and manipulation - this is a terrible business practice and they should be held accountable for their lies.

  Regards,
  
  ******* ***** 

• Initial Complaint

  Date:06/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an used ****** from Paula on 5/6/22. Everything was going great. I looked through all the papers, ******, finance details and then purchased the car. I did not take the car home until 5/9/22. On the day I went to pick up the car, Paula only handed me 1 key, which made me confused as the inspection done by Nissan Jenkintown had papers that said both keys were present. I asked Paula and she said she wasn't sure and would follow up with me that week. I didn't think much about it and took my car home that day. Paula has been communicating with me for the week prior and seemed like someone who would follow up. A few days after, I asked Paula about my registration paper and she replied to me right away. But when I asked about the 2nd key, she went silent. From then on, I basically got ignored. I reached out to her office phone and personal phone she provided me. At first I thought she might be busy so I gave her a few days, but after reaching out to her multiple times a week at different numbers for a WHOLE month, she clearly is ignoring me. She LIED to me about the follow up. Did NOT disclose to me that they did not have the 2nd key or maybe they lost it, I'm not really sure. But the inspection done by their very own dealership literally states that there are two keys present. Paula even went through the papers with me the day I purchased the car because she wanted to show me how the papers show proof that 2 of the tires were new so that was one of her selling points. At this point, no one would respond to me so I made a comment on Nissan Jenkintown's ******** page. *********************** messaged me with her number because she wanted to discuss my dissatisfaction. On 5/31, I called Paula and explained my situation to her. Her only response was that Paula has to deal with this since she sold me the car and that she would talk to Paula and have her contact me in next half hour. It has been a week now. I am tired of this. I want my 2nd keys or $700 back.

  Business Response

  Date: 06/14/2022

  I talked to the customer about the complaint and was able to get her a 2nd key cut for her vehicle.  The key was cut and given to her yesterday and the customer is satisfied with the outcome.

  Denis O************

  General Manager

  Faulkner Nissan Jenkintown

  Customer Answer

  Date: 06/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************** *****