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            Business ProfileBest Window & Door

            Windows
            BBB accredited business

            Contact Information

            501 Broad St

            Johnstown, PA 15906-2522

            Visit Website
            (814) 536-1422

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            Customer Reviews

            2/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/16/1989

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers the manufacturing and/or installing of Windows, Doors, Retractable Awnings, Insulation, Kitchen Refacing, Gutter & Gutter Protection

            Business Details

            Location of This Business
            501 Broad St, Johnstown, PA 15906-2522
            BBB File Opened:
            8/18/1989
            Years in Business:
            59
            Business Started:
            5/4/1965
            Accredited Since:
            8/16/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA003324 for this business, issued by Pennsylvania Attorney General List of Registered Contractors. The expiration date of this license is 7/14/2025.

            These agencies may include:

            Pennsylvania Attorney General List of Registered Contractors

            16th Floor, Strawberry Square

            Harrisburg PA 17120

            (888) 520-6680

            Fax: (717) 7878242

            http://hicsearch.attorneygeneral.gov/

            Type of Entity:
            Corporation
            Business Management
            • Mr. BJ Ritko Sr., President
            • Ms. Tammy Burnheimer, Controller
            • Ms. Melissa Negri, Marketing Director
            Contact Information

            Principal

            • Mr. BJ Ritko Sr., President
            • Ms. Melissa Negri, Marketing Director

            Customer Contact

            • Ms. Melissa Negri, Marketing Director
            Additional Contact Information

            Fax Numbers

            • (814) 536-2224
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            the shower installed is smaller than the one we paid for. it had a crack in the floor pan. installers said it needed replaced but were told by phone to patch it .they took pictures of my initials on where the grab bars would go but not the size of the shower pan . we wanted to be able to put a shower chair in the shower but the shower is too small. I am 68 and this has made me get on blood pressure meds. I am so upset. I am a big guy and I m always bumping my elbows on the glass doors and wall.this is just terrible. I was told I would get a $1,500 refund for canceling the warrenty but have not received it.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Wayne W

            12/27/2023

            We had a new entrance door placed in our home in early October. The company came and did the job. They damaged our wall while removing the casing/frame. The employee didnt have anything to repair the damage, he wanted to put caulking to repair the damage. If I had let them use caulk to repair the damage I couldnt have painted the area without it looking obvious.After sending photos to the representative, I waited,Today, 11 weeks after the initial communication with the customer service representative ****** I called to schedule the repairs. I told them I have already addressed the issue as I wasnt going to let the damage wait through the holiday season. When I told ****, all he said was Im sorry in a very condensing tone. His level of professionalism and true customer satisfaction was very disappointing. He offered nothing but the condensing tone and appeared to be anxious to get off the phone. I realize he is probably a family member and this is a family business but it was apparent that Best Window and Door doesnt care about their customers or their homes, just looking to close the sale and move on.***************************
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau of Western Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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