Reviews

Review Details

• Review fromLarry H

  Date: 02/01/2023

  1 star
  I had a very bad experience with Concord Auto Protect recently. I had a Subaru Outback that needed the rear hub bearings to be replaced. Because of the age of the vehicle the bearing were very difficult to remove. It took over 6 hours to get the old bearings out of the hubs. Concord would not pay for the new bearings from Subaru (in stock) at the time). Concord insisted that they use bearings they supplied. Further they would not pay for more than 2 hours of labor! After multiple phone calls from me and the repair shop I had Concord ship the parts they wanted to supply. They stated they would send the over-night via Fedex. They did not do this! 5 days later the parts showed up. I total the car was in the shop for 9 days!
  Concord does not cover the actual cost for a repair like they imply. They only pay for "shop rates" that they say they get from a shop reference book and do not take into account the condition of the vehicle. And they will only use parts they supply - not the OEM parts that are available. Overall they are rude and not trustworthy! They flat-out lied about the shipping of the parts. Don't get sucked into them!

• Review fromClif W

  Date: 01/12/2023

  1 star
  This place is an absolute joke. Horrible practices. I purchased a warranty, had an issue and they claim it was pre-existing, without ever sending someone to look at vehicle. No phone calls from them, only emails to the shop. But the shop had to email them over and over to get an answer, then they made multiple phone calls and couldn't even get an adjustor on the phone. Five days after initiating a claim, the shop had to contact them to find out what the deal was, nobody would answer the phone for them, they got an email from an "adjustor." Then Michael Solomon comes into the picture. I have spoken to this man 7+ times. Initially to try to get the issue warrantied but then once I realized that wouldn't happen, I decided to cancel. I talked to Michael Solomon to tell him to cancel my policy on Dec 19th, he told me the money would be back on my card within 3-5 days. I gave them through the holiday, as I know things take a little longer, but now here it is Jan 12th and still nothing, even after speaking with him again January 5th, then I called him again on the January 6th but he was "busy" and now I just called again on the 12th and again he was "busy" and not available to talk. This business will not return phone calls at all. The gentleman I just spoke with actually told me that they don't have time to return phone calls because "they are helping pregnant broken down driver's in Buffalo and California." The price upfront is the cheapest you'll find and for good reason, this place is a scam. You'll hear things from them like, "let me see what I can do, I just have to talk to the board," then no phone call back. You'll hear, "let me talk to billing," then no phone call back. Then my favorite, "Michael is busy, let me send him an interagency memo'" then no phone call back. I would never recommend this place based to my worst enemy.

• Review fromEric V

  Date: 01/11/2023

  1 star
  This vehicle warranty company uses deceptive sales practices to sell you their extended warranty coverage. I purchased a policy from them for my BMW and cancelled it within the first 2 months after they denied coverage for electrical repairs. They kept almost 20% of my $3,300 payment and pro-rated a refund even though they never paid for any repairs!
  I would not do business with them again and encourage others NOT to purchase any of their extended warranties.

• Review fromJosh

  Date: 12/20/2022

  1 star
  This is one of the worst companies. I had bought a warranty for a newer car that was well maintained. Because I commute and put a lot of miles on my car the factory warranty was up in a few years. Shortly after the factory warranty expired I started experiencing transmissions issues. My cars are always maintained perfectly. I don’t have the time to be without a car or stuck on the road. Concord dragged there feet for months and eventually denied my claim because they thought it was covered under the factory warranty. It was not and they are incorrect. By this time, I am driving around a car that the transmission could fail at any time. Finally, I gave them the option to refund my premium of pay for the transmission. I didn’t not have time for them to drag their feet anymore. It took over 6 weeks to finally receive my money. My thought, as others have said is they make it so annoying to get paid that you eventually stop. And because all repairs must be approved before they will pay they are hoping you get your car fixed out of desperation.
  Also, they are really good at answering when they are selling you a policy but rarely will answer or call back when it’s a claim. The claims adjusters actually have no direct lines so everything is through email.
  List of employees that dropped the ball and never called back.
  -Joseph (looks like he reviewed the company)
  -Hector ( same thing)
  -Marc
  Mike S******( upper management)
  Alex Brenner (adjuster)
  The timeline from submitted claim to finally receiving my initial money back was almost 4 months and probably 20 phone calls.

• Review fromDenise G.

  Date: 12/08/2022

  1 star
  This is a fraudulent company as they sold us a warranty the man that helped us name Jean Harris Told me this was like a brand new car bumped a bumper warranty where his exact words so I bought a policy of $3000 a year later we're having problems with our truck 1st a gasket and then all the injectors it says right on our policy injectors are covered they are not so we're out over 10 grand of our own money and I'm trying to get our money back stay away from this company the warranty is c***