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Business Profile

Hair Products

Sapphire Hair Styling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the business last week in regards to a replacement Mini Heating Brush per my warranty. I've received no answer and all of the phone lines are disconnected. I expect full replacement per my warranted to be fulfilled.

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Sapphire Flat Iron in the color Pink for $89.99. At the time of my purchase they had a special deal going on that customers would receive a free Lifetime Warranty along with their purchase. This Lifetime Warranty is listed on my receipt. The order date, employees name, employees number, and order number are also included on my receipt. I attempted to reach out to the company via their website and it does not exist. I also attempted to reach out to the company via their phone number numerous times, but still no response. I am considering filing a claim against this Sapphire is this is not resolved ASAP!

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2 flat irons in 2019 at the mall. It has broken and I mailed it in along with the proper paper, receipt, $20 check. It cost $11 to mail only for Sapphire to refuse my package and refused to forward. It was sent back to me. I have tried to email the company without a response, the phone number isnt accepting incoming calls. I would like for Sapphire to honor their warranty and replace my product

  • Initial Complaint

    Date:07/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my $20 check with my original receipt and the warranty card. Also, the damaged straightener. It has been 11 months. The warranty specify that there is a lifetime warranty so I followed their instructions on the card. Now I am waiting for my replacement straightener. Thanks.

    Customer Answer

    Date: 07/19/2022

    Hi. It was the king of Prussia, PA address. That is where I sent the $20 check with the warranty card and the bad straightener all in original box. If you need more information; just email me again.

Sapphire Hair Styling, LLC is NOT a BBB Accredited Business.

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