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Business Profile

Motorcycle Dealers

Kibuk's Cycle Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent side by side in to be fixed. Said it was fixed. It was not. Sent it back and it's been sitting in the same spot since. Not getting fixed. I just want it fixed asap

    Business Response

    Date: 08/01/2023

    The Side by Side came in for repair, The mechanic found water in the gas. Mechanic drained fuel and flushed system. unit was running fine. Customer paid his bill and took unit home. Unit came back having issues again. replace plugs and other parts. Which we did not charge customer for any parts replacement or labor, Ran unit for 6 miles and had no issues returned unit to customer.  we did everyting in our power to satisfy this customer. This is our busy season and we got his side by side in to the shop as soon as we could.  We feel that we treated this customer more than fair.Diagnosis and repairs take time to do, especially if parts need to be ordered. The unit did not set in the same spot every day, because all of our units are stored inside daily.

Kibuk's Cycle Sales is NOT a BBB Accredited Business.

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